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American Dental Care-Doylestown

With Angi since January 2009

1.0

(1) Verified Reviews

Dentistry - Dentures/Prosthodontics
Dentistry - General
Dentistry - Oral & Maxillofacial Surgery

Description

There are 7 doctors at this site. All highly experienced and personally trained by the owner who's been a dentist for 30+ years. 5 full time dentists. Completely digital office. We provide billing on behalf of our patients....

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Drs Rosen & Dworkin PA

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Verified Reviews

A few reviews for this pro...
1.0

02/03/2018

I explained that I needed to know how much it is going to cost because I didn’t have dental insurance. (They have a bizarre practice of not taking coverage information at check-in) She left with the information that I gave her and came back with a paper that had my costs on it… I said to the dentist... this is what I owe? She said yes. I said this is really all that I owe? She said yes and pointed to the amount on the paper. I said if you are sure then I’ll get it. I went back in 3 weeks for the permanent crown… as I was waiting for the dentist, I see her very busy working on multiple patients again. The dentist popped over put the crown on… and goes off to another patient. Before I leave I explain the crown is uncomfortable and is pressure sensitive. I’m told it will get better and to call if it doesn’t. I leave and later that afternoon the crown comes off. I called to go back in to have it put back on and am given 1 time on Thursday (next day) and then not until Monday. I explained that I couldn’t come in at the time given as I had a meeting I couldn’t get out of. I wasn’t given any other options and told to do it myself. I asked how to do that and was told you can purchase stuff at the pharmacy. I later related the story to 2 other people that each work for different dental offices and they were outraged that my dental office wasn’t more accommodating. I got the crown on and it stayed on until November. I called for an appointment to have the crown replaced and am able to get in the next day. This time the dentist throws the crown in my mouth along with a cotton stick and tells me to bite down… but it wasn’t even on my tooth. She looked at it again, put a little more care into it and again am told to bite down. After a period of time a new dentist came over and took out the cotton and was scraping the excess glue from around the crown when it came off again. The new dentist took the time to actually put it on correctly and explained that I have a lot of saliva and the area needed to be dried more. I left and at the desk was told I had a balance because I didn’t have dental insurance. I explained that I knew that I didn't have insurance and provided that information to the dentist and was given a rate that I paid. She didn’t have any other details and said someone would get back to me and said I could leave. First, I found the entire experience extremely unprofessional. Second, I found the fact that information I provided to the dentist wasn’t passed on when I asked for the cost information. I understand she (the dentist) was busy and I don’t know if she went up for the cost info or sent someone up but in either case I told her I didn’t have insurance but it doesn’t seem to have been passed on to the people giving out the pricing. You have the patient in a vulnerable position so when you provide information to a representative of the office you trust they’re passing it along to get you the correct info. Third, at no time when I checked in or left in November did anyone tell me there was going to be a fee for the visit. Whenever I had a crown put on before there was no charge. So imagine my surprise when I got an outrageous bill ($900+) for services that I already paid for believing I had been given the correct info and then they tacked on an additional charge for replacing the crown. Be Forewarned if you decide to go there....

Description of Work
If I could give this office a negative number I would. -5 Let me share my crown experience with the office: I went to the office in September 2017 because my back tooth was bothering me. After extensive x-rays (during this time the dentist was bouncing around to multiple patients) the dentist came over and told me I needed a crown.

Category dentists,dentures

    Services Offered

    All cosmetic (veneers, all ceramic crowns, etc), implant (regular and mini implant), root canal, denture, basic oral surgery, and periodontics procedures. ALS we provide Botox and Invisalign.

    Services Not Offered

    Ask for details

    General Information
    Eco-Friendly Accreditations
    No
    Payment Options
    Check, Visa, MasterCard, American Express, Discover, Financing Available