Jeff D'Ambrosio Auto Group

I have never had a better experience at a car dealership! Usually when you think of salesman at a car dealership you think of heavy sales pitches, unwanted attention, and a fight to get the deal through to the end under the same terms originally agreed upon. Not here! The salesman that helped me, Greg Salerno, was simply the best. Very knowledgable and not pushy whatsoever. I felt very comfortable throughout the whole experience and would recommend both him and this dealership to anyone I know looking to not only purchase but to have service done after. And if the service wasn't enough.... I absolutely LOVE my new car!!!!! Thank you so much!!!

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They give prompt service. They are friendly. I have been going to them for 20 years now.

Upon receipt of the first call, I was asked to wait. apparently despite the notice from Chrysler Jeep that there was a recall, they had not decided to comply with it immediately. Upon receipt of the second notice, I called the same day and was transferred by the service operator (for lack of a better term) to voice mail. I received no call back, so after three days, I called back. This time I was transferred to a different person's voice mail. Again, no call back for several days. I finally pulled into the service bay and received attention. They did not have hitches available for a few weeks, but we scheduled the appointment. When I could not make the appointment on a Wednesday, they graciously moved me to the following Monday. However, when I called, I was told there were no hitches available and I would have to wait for a month or more for the next shipment. I explained that I would be there in person the next day to discuss it.
When I arrived, I was told that a hitch was suddenly available and that my car was currently being worked on. Since it was outside in the lot, I decided to show the person where my car was and he assured me that they were getting to it next. Within a few hours, I had the hitch installed.
I clearly have an issue trusting the responses I get from the service team. I rated them a C for punctuality because once I was there in person, things got done.

Wow is all I can say. Really a great dealership that I would not have probably called except that they were part of an internet lead program with True Car. I initially dealt with Caitlin from internet leads. I knew the car that we wanted to get and had a 2012 Hyundai Sonata with a lot of miles to sell. We thought we had the Hyundai sold so we started to price and negotiate the new car purchase. We were very specific about the car, model and options we wanted. D'Ambrosio had three on the lot that fit the bill. We were given a price over the phone by Caitlin which was initially $1,200 higher than what we were quoted by Reedman Toll which was an hour away from our house. When I told Caitlin that we were probably going with Reedman since the price was significantly lower, she said let me see what I can do. D'Ambrosio beat the price by $1.
Then, our sale of the Hyundai fell through and we wanted to speak with them about putting a deposit down, etc., and I spoke with Hillary, Caitlin's manager who said, and quot;why not at least let us see what we'll do for a trade inand quot;. I was not optimistic...it was only 23 months old but almost 50K miles. They gave us a decent price for the trade...I would have liked $500 more but in the end, we got a GREAT deal on the buy side so I really couldn't complain.
When we went in to inspect the car, dive it to make sure it wasn't a lemon etc. we were assigned to Justin Heck on the sales floor. What a genuinely nice and personable guy. He was knowledgeable, friendly, efficient and just all around good to deal with. He even went out of his way to personally remove the puffy dealer emblem on the trunk which we had asked to have removed at time of sale since detail failed to do so.
Speaking of detail department...quite frankly that's why they got a B for Punctuality. We agreed to pick up the car at 5pm. We got there at 5:10 and the car had not even been started to be detailed when Justin had asked for it to be done by 3pm. We had done all the paperwork and had to wait for the final detail to be complete which was truly annoying since they had two days to get the detail completed.
Finance department and signing the papers went quickly since we had done financing paperwork with our credit union outside of the office. We got the maximum care extended lifetime warranty (unlimited miles and years) which is great coverage but I suggest doing your research before going in. They charged us $2,995 + tax for the warranty. Thank goodness we could cancel it as I found an online Chrysler dealer the next day and paid only $2,245 with no tax for the same coverage. I'm sure they would have matched it but would have had to pay tax. So do your warranty shopping elsewhere.
Can't wait to take it back fro service (first oil change is free) and they have a 4 oil change for $70 special which is amazing pricing...plus you don't have to schedule an appointment, just show up for the oil change and they promise to have you out within 30 minutes! Oh and I did purchase through them the Mopar car package (good at any US Chrysler dealer) which gives me 3 oil changes/year and 2 tire rotations a year for 6 years for only $245+tax. That's less than $15 an oil change with essentially free tire rotation.. now that's a deal!

UPDATE: I thought the MOPAR car package was a deal. What they failed to disclose was that it covers up to $20 per oil change and up to $10 per tire rotation. As a result I dinged professionalism from an A to a B because service failed to disclose this. They sold it as get 18 oil changes and 12 tire rotations and never mentioned the $ cap per each service. So an and quot;Aand quot; for professionalism in Sales...a and quot;Dand quot; for service due to the lack of disclosure.

We had a VW that needed service and my husband said he wanted to stop there to schedule an appointment. I told him ya know, you can call and do that, but he decided he wanted to go there in person. Big mistake, BIG.
So next to the VW dealer was the fiat one, part of the same group, and since we'd both had our eye on the fiats I wandered in. I wanted one, he wanted one, we had two cars we were looking to replace.
to make a long story short, we bought two. One that day, after stopping in to also see what the Mini coopers were like to compare them, and came back and bought the fiat 500,and committed to the 500L which were imminent.
Edgar and Alfie were awesome, and made us feel like family. They weren't snotty or rotten, the perfect sales guys, because they made us like them (yes, I know, they're sales guys) but they are good at what they do and seem genuine. They new the products, knew the cars, and were honest about the situation with the 500Ls as we were all awaiting with baited breath for them to come in.
When they did they called -- actually, they called as the truck pulled in.
They are great at following up, emails, phone calls, and keeping us posted, and very friendly. And the cars are great, too!! They were as excited about the cars as we were!

They are not the typical car buying experience. It was a great experience. We use them all of the time. I like their punctuality, professionalism, price and the way they dealt with me when I bought the car. They were just great.