My fiance recommended Tim, as he had used him before for his cat. I contacted TIm and arranged for the care. He came by in advance to meet my 2 cats and get familiar with the house, location of cat food, litter, etc. He brought along a form which he completed regarding food amounts, contact information, medicine, etc. He was very gentle in his approach to the cats and I relaxed when I saw how organized and experienced he is, and that he has a real love for animals. We were away for 10 days and had a wonderful time, knowing that the cats were well cared for. TIm also brought in the mail and allowed my 1 in/out cat to have some time outside, which I know she appreciated, and required that he stick around for awhile. I texted Tim while we were away and got prompt responses, assuring me that everything was fine. When we arrived home, it was clear that the animals had been well cared for (they were very calm) and nothing was amiss.