American Chimney & Masonry

We ended up using another provider and their total bill for the cleaning and work needed was only $125. before tax. This was a much better deal. They did a great job and fit us in right away.

It went very well - the masons were very professional and friendly. They did an excellent job! Steve Pietila was very responsive in coming over and reviewing what needed to be done. He appeared very knowledgeable. The price was competitive but affordable. I was very satisfied with their work.

I've been using their services for years, and they did a great job this time as well. The technician arrived on time, did a thorough cleaning and inspection of the chimney, and kept the area free of soot and debris while doing the job. He also did a thorough inspection of my roof's vents and my chimney cap.

I contacted 3 companies for estimates. One co. showed up, I saw him as he was leaving. He did not knock on the door or ring the bell to announce he was here. I don't know if he even got on the roof. Very unprofessional I thought. That co. did email me the estimate, was almost $300.00 more than American Chimney and that first co. did not mention replacing any bricks (at $50.00 a brick). Another co. didn't return my call. Steve from American Chimney & Masonary made an appointment and came out few days after I called, rang the bell to tell me he was here. He got on the roof, took photos to show me what was going on with the chimney. I Could see several bricks that their 'facing' were disintegrating. (Eight bricks were replaced). Explained what his co. would do to fix problems. Then he emailed me a PDF file with all the prices for each thing they planned to do. The co. even sent a thank you card for considering them before I let them know they had the job. (I only knew there were problems with chimney because of a roofing problem I had, Interstate Roofing Co. come out to fix that problem and that fellow told me the chimney was in bad shape.) Two fellows arrived excactly on time, 9 AM worked till after 5 PM. Very nice guys. I'd paid a 30% deposit before the work was started. But when Mark gave me the invoice, I didn't notice the deposit wasn't listed. So wrote a check for the whole amount. Believe it was the next day I noticed and called the office. In about three days a refund check for the deposit amount was in my hands. I certainly would use this company again.

We are very happy and they finished and he made a beautiful beautiful chimney. My chimney has a pattern with the bricks and he made little taller and it is the most beautiful chimney in the whole neighborhood. We have lived in this house for 40 years and previous owner had a fire in the fireplace and he had to do a lot of work on it. They cleaned it, they took pictures of the crack and they put a seal in. They cleaned up themselves. They are thorough. I would definitely use them again in the future.

I was very disappointed in the service that I received at the price I paid. All the existing finish and the day was over -- and it was a Friday. They put tarp over the chimney and anchored it with a part of the metal scaffoling. It was windy & rainy on Friday night. When I went out in the morning, the metal scaffoling had been blow around on my "new" roof. I left several messages at the only phone number that I has requesting someone to come fix what they had rigged up. No one called or showed up. On Monday they returned and told me that there was pre-existing damaged to the "new" roof. I called the roofing company that had just finished the roof in August. The damage that was on the roof was definately done by the scaffoling being blow around on the roof. The job remained incomplete on Monday with the promise to be back on Tuesday to finish the job. Around 11 AM on Tuesday I got a call letting me know that the worker was sick and hopefully would return on Wednesday. The job was actually finished on Friday. I think the work done was well done, but I was very unhappy about the damage to the roof.

I really liked them. It was good. They were very clear that their work was backed and to call them if there was a problem. I did call and the guy came out and he fixed the leak. He did stand by what he promised and I appreciated that. His price was pretty competitive. I shopped around and for the quality I got, I appreciated it.

His knowledge & advice were very helpful.

Went fine, except they failed to recommend installing a chimney cap at the time, and a cap subsequently installed by another (chimney sweep) contractor now hums/vibrates in the wind. I found just now that they do recommend caps on their website: http://www.american-chimney.com/chimney-services/caps-and-guards/.

I have used them for several years after poor to mediaocre service from other companies.

They were fine, it was not quite what I was expecting. They made some recommendations, like I should get it lined in the future.

We regularly use American Chimney & Masonry for our fireplace inspection, cleaning and repair. Their service is knowledgable, reliable, professional and always reasonably priced. We burn dry, seasoned wood all winter long and used to have our chimney inspected and cleaned annually. The professional at American Chimney & Masonry informed us that if we continue to burn dry wood in the same manner, we really don't need to have annual inspection and cleaning, every other year is fine. We appreciated his honesty!

They did a great job. They showed up on time and cleaned up after themselves.

Walter was very thorough and discovered that a previous chimney sweep had improperly replaced my chimney cap. I rarely use the fireplace so it wasn't that dirty, but I was impressed with how efficient Walter was, and he took care to make sure the area around my fireplace to the door was covered and clean.

The sweep was on time and careful to cover the area around the fireplace to prevent soot from getting on the floor or furniture. After cleaning he inspected the chimney from the fireplace opening and from the roof. He told me about a repair that would probably be needed in the the future, but said it was not urgent. No high pressure salesmanship.

Excellent job. Very patient and nice people to work with.

Great experience all around. Estimator was honest and confident about different solution paths. Gave me the best cost to benefit ratio for job completion. Contractor doing work was professional, nice, fast and helpful.

Communication with the company was easy by email. All questions and concerns were answered quickly and completely. Clean up was very good.

Did a great job - kept area clean and very professional. Pointed out things I should consider in the future.

They completed job on time. Were neat. Clean. Pleasant. Above all, competent. I was so impressed with Dennis and Jason. I will use them again.

Technician was prompt, thorough and professional.

We had to go step by step because we didn't know what we would run into. Walt removed the woodstove--a very difficult job, Dennis cleaned the chimney, installed the gas and the fireplace log, repaired the hearth and facia. They worked efficiently and cleanly. They were friendly and answered my many questions cheerfully. I think the price was fair and I would call them back with complete confidence. I was apprehensive going into this but it turned out bettrt than expected.

I purchased a deal on Angie's List for a chimney sweep. I am a new homeowner and have never owned a fireplace before so I did not know what to expect. I called American Chimney & Masonry and got an appointment right away due to a cancellation. They were great about giving me a reasonable appointment time window, the name of the professional coming to my home and asking if I wanted a phone call before the person arrived. My service was performed by Walter who gave me a courtesy call before arriving and came at the time specified. He was courteous and friendly and did an excellent job keeping the fireplace surround clean during the process. Walter gave me recommendations for repairs (without a hard sell) and tips on ways to keep my fireplace chimney in tact that I could do myself. He was helpful and informative and I plan to make the repairs he recommended since they were reasonably priced. He did a thorough job cleaning my chimney/fireplace and I could definitely tell it needed it. I highly recommend this local company and Walter!

It is a step by step process to see if the pre-fab fireplace was safe to use and if it could be converted to a gas log. It ended up being a big job to remove the wood stove. Walt was very careful and removed it safely and with minimal damage. They will be back to install the gas log and repair damage from the wood stove being too large for the fireplace.

American gave us a realistic bid with a low and a high end. The job ended up being bigger than we expected and they could have justified going over their bid. But they stuck to what they said they'd charge and we are pleased with the end result. The two gentlemen who worked in our house were courteous, efficient and they kept the house spectacularly clean; they dismantled an entire chimney inside the house and left hardly a speck of dust anywhere!