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"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"They did a wonderful job, thorough in answering questions, they were polite and friendly. They first tried to troubleshoot the old air conditioning unit, they were very good in explaining about the work, and they help us realize that investing on our old air conditioning will not be cost effective, and that the explanation that they gave was very informative and thorough. They cleaned up after the service was completed and they just did an excellent job."

"It was the most unpleasant stressfull experience I ever had! We agreed for 250$, guy come out with Husky dog, was smoking cigares while working. He knew house size, was here before. After work was done he asked for 400$!! When I asked why, he started to bully me, moved big heavy card on our parking lot, then asked for 500$ , and my credit card number. He also was threatening me that he will come back and brake my gutters! Scam! Awful services, not professional at all."

"I could not be more happy with my experience with Twin City painting! They are professional from start to finish. They have so many years of experience in this area it shows in their work and end product! The communication was great from top to bottom. I had LOTS of questions and they were all answered in great detail. The employees are clearly engaged and honest. The salesman/estimator, Seth, was fantastic and then the project manager, Ian, was just a pleasure to work with. Very detail oriented and always goes the extra mile. The painters were efficient, friendly and did a fantastic job. They kept a very clean job site. I can't find an area of the house I'm not pleased with. They paint the house by hand and have an amazing 7 year warranty! Painting by hand is more expensive than painting with sprayers, but the qualify, customer service and long warranty make it more than worth it! I will use this company in the future and recommend to all of my family/friends!"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"We had four area companies evaluate and quote the replacement of a gas floor furnace for our mill house. We have been very happy with the performance and lack of blower noise for the furnace, but it is difficult to find a company that still handles them. We got everything from "the city is going to condemn your house unless you do this or that, and you'll need to find another additional contractor to handle some of the work" to "we can't do the job without a large outlay to meet city codes". We were fortunate to contact Dave at AccuAir and he was both familiar with the furnace and was way ahead of the game on how to install the unit to pass the building codes. The team from AccuAir was extremely professional, personable, fast, and neat. The quote was ideal for our budget and the installation passed city inspection without a hitch. It was so great to deal with a company that knew what they were doing, weren't trying to upsell you into something expensive, and did not use scare tactics. We would not hesitate to use AccuAir again, and feel very comfortable recommending them."

"Mahalo has been out to my home 3 times in the past year for the same system. I have 3 of their exterior nits and 6 interior units (All Diakin). They charged me a 179 service fee every time they come out and told me the system was working properly. While having the siding replaced on my house the contractor noted that the drain line for the problematic unit was on an incline. Mahalo came out and moved the system away from the wall for the contractor to work. Moved them back and told me I needed an appointment to get the drain line fixed. The drain line is just a piece of PVC that needed to be shortened and turned about 15 degrees. They came back out a week later to fix the drain line. I asked the technician to make sure that my system was still working properly before leaving by checking the exchange temperature difference. I asked for this because if he did something wrong and it caused my system to stop working I had little faith they would fix the issue for free or in a timely manner. The technician checked the temps and suggested I have the units cleaned for around 399.00. I thanked him for checking and then he charged me 179 dollars for a diagnostic that I did not ask for. He said it was what he came out to do so I paid it and contacted the office to resolve the issue. The manager I talked to said he would speak to the owner and get back to me. The following day he called back and they offered me a discount on the first cleaning for my primary unit. I asked about the diagnostic from the previous day and said I would like a refund on that since I did not ask for the service. After a few minutes of searching the agent told me "How about I refund the diagnostic and we go our separate ways." I asked for clarification because it sounded like he was dropping me as a client after this was my first issue with them. He said, "It sounds like you are wanting more than we are willing to do so we should just part ways." I clarified if he no longer wanted me as a client and he clearly and plainly said "yes that is correct." I thanked them for being professional asked how long until I should see the refund and hung up the phone. Mahalo did a great install. Their technicians are professional in appearance and attitude. However, it is my experience that they do make mistakes. In my previous home they installed in they left a whole line down the center of my house where they moved insulation to install that they did not put back, and at this house, their installation caused damage to a wall that required me to have to pay a contractor to replace the entire wall including multiple studs. It is every company's right to choose to who they provide service. I am disappointed that after spending around 12,000 dollars with the company they no longer want to work with me because I didn't want to pay for a service that I did not ask for. I am sure that people reading this will assume my tone was rude or argumentative but I promise you that after years of working in retail and as a juvenile special needs life skills trainer I maintained a professional and nonconfrontational tone throughout. For anyone wondering I will be going with Addcox heating as they are also local and the people I have talked to that have had issues with Mahalo have ended up with Addcox and claim to be having a much more positive and consistent experience. If I wrote this review a year ago it would be 5 stars. Only over the course of time has Mahalo broken down and failed to meet the level of excellence I had come to expect from professionals."

"You should probably add 4-6 weeks to the expected delivery date if you expect to need the "enclosed" hardware. I received the blinds in the estimated time, but it came without the required hardware. I have made 4 calls (at least) over several weeks, but the hardware is nowhere in site. It is clear that SelectBlinds.com is a marketing company only has outsourced all production and fulfillment to third parties and evidently has a difficult time coordinating these type of customer service issue. Extremely frustrating that my blinds have been sitting in the floor for over a month and all I need is a few screws. Happy to go to Home Depot to get the screws, but SelectBlinds can't even tell me what sizes I need."