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Rite Aid Pharmacy

With Angi since October 2011


(4) Verified Reviews



Store number - 5390. Additional DBA - Rite Aid Corp....

Verified Reviews

A few reviews for this pro...


They didn't do anything wrong, but they don't do anything special either.

Description of Work
I go to Rite Aid Pharmacy.

Category pharmacy



I use the Rite Aid Pharmacy in Burns Bend and in anywhere I am. I love how they always treat me with respect. Always Excellent. I love the Up REWARDS program. And all the variety of products they have in their stores. If there is a problem with any medicine they quickly resolve it or find an alternative for us by calling our dr. I have enjoyed receiving the needed meds in a very timely fashion.

Description of Work

Category pharmacy



As all pharmacies do, Rite Aid has a specific phone line for physicians where prescriptions can be called in. They also accept prescriptions via fax. I consistently get phone calls from patients saying that Rite Aid has told them I have not called or faxed in their prescription. When I call the pharmacy to take care of the situation and to let them know I have in fact submitted the prescription, I have been on hold for up to 20 minutes, only to be informed that they have been too busy to check their fax or phone lines. Today, for instance, when I called in the afternoon they had not checked their fax for over 6 hours. Not only is this poor customer service for patients, it is incredibly frustrating and a waste of my time as well. Additionally, for the the pharmacist to say that a doctor has not called in a prescription rather than taking responsibility for neglecting his own duties is both untruthful and unprofessional. I encourage my patients to use different pharmacies.

Description of Work
As a family practice physician, I call or fax numerous prescriptions to many pharmacies on a daily basis, including Rite Aid north in Bend, Oregon.

Category pharmacy



Very simply, they are unreliable and seemingly disorganized. Don't expect to have your order ready when they tell you.

Description of Work
I have used this pharmacy for over a year for routine, regular prescriptions and immediate, one-time prescriptions. Even with two to three days notice, they rarely have them filled/ready on time or when expected. There are always long waits and many steps to go through. Even with auto-refill and expected fill times given, they rarely have the order done. Then, it's always the same, "about a half hour" wait. I would not use this pharmacy again.

Category pharmacy

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