Smiles Northwest

Very easy and modern facility with great experience from the front desk to the passion of the doctors. It was clear my previous dentist did not perform the same caliber of work. I have full confidence in continuing with needed work here.

I just started going to them. They're good. They came highly recommended to me through a relative. I was very impressed with everything about them.

My husband used an Angie's List coupon for a free consultation last year. Since the good reviews were mainly about Dr Montrose, that is who he wanted to see. However, he was told that to see Dr Montrose he would have to pay $95; the free consultation was with Dr. Jeremy. My husband ?(I will call him Paul)?wanted extra?whitening and a fix for the old fillings that were in the front and too dark for his teeth now that he had been bleaching them.??Dr. Jeremy didn't seem to have a good handle on what my husband wanted done. (By the way, I was there, too because was interested in what the doctor had to say.) He recommended straightening with Invisalign, which we didn't even mention, for $5000. Jeremy didn't give us much information about the rest. In February of this year, I gave Paul an anniversary present of getting his teeth fixed -- the old fillings replaced so all his front teeth would be white.??We checked the reviews and decided to have Smiles Northwest do it. Paul had been using Crest Whitestrips so the baseline white of his teeth was?good. He went to his appointment ?with Jeremy?and I thought he would come home with white teeth. However, his first appointment was only more bleaching, for $495. I was surprised because I didn't think he needed it and it didn't increase the whiteness that much. Two weeks later he went in for the fillings to be replaced for $325, I believe. There were fillings in about 4-5 of his front teeth. When he came home, there was only one fixed, and it was a spot that had been sanded down. When I asked about the other teeth, he told me that Jeremy though they were okay. I was furious because of course they were not okay -- the old fillings, still there, were brown and unsightly.??Apparently Jeremy did not want to do that work, or was not capable, and sent Paul home. ?He was just as happy to leave, since Jeremy was unsteady with the drill and hit other surrounding?teeth and Pauls gums.?About an hour later, a piece of tooth fell out of the tooth right next to the one Jeremy had been working on. No, it was not part of the filling material, it was part of a completely different tooth that Jeremy had apparently chipped while working unsteadily with his drill.? Paul was furious and talked to Jeremy who denied that it was a different tooth. He insisted it was filling material. Jeremy offered to fix it, but Paul didn't want that guy to touch his teeth again so we are going to have the job done correctly somewhere else. ? My suggestion to you would be that if you decide to go to this place, have the other doctor take care of you. Jeremy is not the best dentist in the world. ?

The cleaning went well. The lobby is clean and quiet. There was a kid area with tv. I had to bring my kids (6 &8) and they were entertained by the TV, books and toys while I had my teeth cleaned.

I have been bringing my daughter here since she was a year old (she's almost three at the time of this review). Dr. Dotson is great with kids and my daughter really likes her. The office staff and techs are amazing, too - they are super friendly and efficient and seem to genuinely enjoy their work. They have reassured me that my daughter's appointments are mainly to get used to being in a dentist's office, and they don't force her to let them work on her or get frustrated if she gets scared and doesn't want to open her mouth. Last appointment, the dentist was running behind, so a tech brought in a few toys and gave me a gift card to Starbucks, just for waiting. Never had that happen anywhere else. For pediatric dentistry, Dr. Dotson is the best! My appointments are always great - I feel well informed for how the appointment is going to go, whether it's X-rays, a routine cleaning, or a consultation on cosmetic dentistry. The techs do a gentle, thorough job and Dr. Dotson is attentive, knowledgeable, and kind. Due to an insurance change, I can no longer go here, but I still take my daughter because she has an established relationship and good experiences here. As with anything, there are some negatives. We have had a hard time with the billing department - being billed several months after the appointment, even though we've paid up front, or receiving a bill or insurance statement several times. We also receive way too many reminder/confirmation texts and emails - I get about three texts and three emails per appointment, and that's pretty annoying. Overall, if I could make my insurance work, I would still go here, and I do still suck up the cost to take my kid. The pluses outweigh the minuses - I highly recommend Dr. Dotson and her team!

I went into the office which looks clean and inviting and welcoming. I went to check in for my appointment and was received with a smile and was told to take a seat and the hyginiestwoudl be coming for me shortly. I did not wait more than 5 minutes and she come to get me. Greeted me and explained what we were going to do during this visit. Asked me if I had any further questions. we arrived at the area where she was going to perform the cleaning. she pulled up the pictures of my teeth to have a baseline of what to look for in my teeth during this visit. She initiated the cleaning and was friendly and gentle during the entire process. She was congratulating me for the work I had done in flossing and how healthy teeth and gums looked. then she called the dentist to come verify the work and check my teeth. Dentist was also quite friendly and courteous. then Hyginiest proceeded to give me a goody bag for the visit and without any rush, walked me to the front desk to check out and schedule the next visit. I was out of there in 30 minutes and quite pleased with the service performed and the overall experience from beginning to end. I recommend this dentist office to everyone.

I've been going to them for about a year. They are very friendly. They are efficient and on time. Their prices are pretty good for the services. Scheduling is very easy. The office is very professional. It is a really nice place to go to. The staff is very nice. Everything is great.

Very professional and friendly care. Appliance fit very well and is effective.

They are professional, clean, and have a great location. I have a minimal wait time when I arrive.

I use both dentists there and it is easy to get into; they have before and after hours. They also handle emergency service promptly and the office environment is very nice.