Generator One

Mike, thanks so much. The crew you sent me were top notch. They were professional, personable and just over all great. They did fabulous work, even my neighbor who is an electrician for Cleveland clinic hospitals looked at their work and he commended them. Thanks, great job.

Very well.

Very professional. Arrived on time. Found problem quickly and fixed. Part was under warranty so no charge. I had my first generator installed when residential units first were available in 1999. I needed a new unit in 2005 and found a company who installed it. In 2014 unit failed to start during a power failure at 10:30 pm on a Friday night . I called for service to that company and got an servicing service and no return call. I called generator connection and received call back in 10 minutes. It was the owner who was out with family and while at that time I wasn’t a customer he arrived in a snow storm and in dress clothes found the problem. Went to shop and returned with work truck and a temporary fix so I had electricity and heat. Work crew arrived at 7:00am and did permanent repairs and upgraded to prevent this problem from reoccurring. I use them for annual maintenance and are always keeping unit in perfect shape.

Great!!! On time. Honored Angie's List certificate and performed one small repair

The service and professionalism where incredible and probably the best I've experienced in a long time. I will only use them for my generator needs going forward.

The provider initially came and measured for the installation of the stand-by generator. We were told of the power options and what would be involved as far as installation goes. We were given options as far as the size of the units and which one best fits our needs and what we wanted to keep running when the power goes off. We chose an 11Kw unit. We were told of the cost and how long it would take to install. we were also told we had to have the natural gas provider increase our PSI in order to get the generator installed and running properly. We were also told of any rebates available. The came about 1 month later and installed the generator. We were shown how it operates and who to call if there is a problem. They were very professional in their installation of the generator.

Excellent, no complainants. Has been working without problems for almost 2 years

The installation was extremely professional (I wrote a review last year for Generac) and the generator performance has been solid. We have had two outages in the last year - one 20 minutes and one 7 hours. The generator did exactly what it was supposed to do. I have a service contract for the installer to maintain the unit (once a year checkup, battery, filter, start up test, etc), that that just happened. I am very pleased with this company and the product.

Everything was done right the first time. My only complaint is that Rusty was slow to do the extra electrical work required by the North Ridgeville inspector; but when I called the office, they resolved the matter right away.

They did an excellent job.

As I said above, it went very well. We did have a slight "glitch" a few weeks later at midnight & we immediately called back within minutes. The tech offered that he could come out or we could manually shut it off until the next day. This was Christmas! We said we'd shut it off if he walked us through it. It went fine. The owner called a few min. later to see if all went well. The next day the very slight problem was taken care of & all is fine

During the initial sales call, I received a complete explanation of the generator and the installation. A complete proposal was written and submitted to our Homeowners Association along with drawings. Our installation went smoothly. The installers gave a complete explanation of how the generator works and answered all questions clearly.

In mid-summer Rusty came to the house to determine the feasibility of installing a generator. He looked at the availability of natural gas to a probable site, evaluated the electrical supply to the house, and discussed with us the coverage we would like in the event of power outage. Once he had the total picture, he proposed installing an 11kw Generac generator, along with a "winter package" that would warm the engine and battery. He then applied for permits, an once they arrived in the office, the company set up an installation date. On the day of installation, three men arrived at 9:30am with a truck, about the time that had been arranged, and introduced themselves. After explaining what they would be doing, they began work. They were very professional and experienced--the team leader Mike had installed thousands of these generators! They knew what they were doing, so their progress was very efficient. They finished about 3pm. Mike took us on a "tour" of the machine and explained its functions and what to expect--electronic automatic reports to us and to the company, particularly if there was an outage or malfunction of any kind; when the weekly "exercise" of the machine would happen; what would happen if the transfer was triggered to the generator; and so on. We felt very well informed about the equipment and the company.

When the Your Generator Connection sales rep Rusty was at my home for the expensive standby generator quote he was real slick and eager, but when I emailed this company, Your Generator Connection, for a 2nd quote on a less expensive job, there was no response at all by email or phone. I went with a more responsive and established Generac dealer instead. See my review of the Generac generator company I used in my other reviews.

Responded within 15 minutes during a blizzard and worked during the snow storm and near zero temperatures to get generator working during a power outage. Didn't leave until we had power. Followed up throughout the night and next day. Suggested and installed improvements, including fixed natural gas hook up to a more modern connection for better pressure, installed a heating blanket for motor, and a monitoring system for mobile phone and internet alerts. Very professional and would recommend to anyone for all home or business standby generator needs. They also installed a complete system for my daughter and they also were very pleased and had given me their contact information when we had our failure. So even though we were not a customer who had them install our generator they responded quickly to our service needs.

The customer service was wonderful.