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LOWERY BROTHERS CHRYSLER JEEP

With Angi since August 2010

3.5

(2) Verified Reviews

Business Details

Phone Number

Address

647 W GENESEE ST

Syracuse, NY 13204

Description

No description has been provided for this pro.

Verified Reviews

A few reviews for this pro...
5.0

11/11/2017


Patricia M.

....

Description of Work
....

Category auto repair

2.0

05/10/2013


Carlo B.

Although we were just there for an oil change the dealership insisted on selling a tire rotation for $22 more. This service was refused because I can easily rotate the tires myself. As a result the dealership entered into our service record that the front tires were cupped and future warranty issues wouldn't be honored. The tires are absolutely fine and were checked about 4 months ago by one of the best alignment shops in town (Rudy Schmid). They were also recently rotated. The Jeep has 17,000 miles on it. Upon asking the dealership to show me the problem with the tires, they stated that the front tires were defective but the tires look and feel absolutely fine. I immediately took the Jeep to another Jeep dealer who confirmed my observation. Before leaving Lowery's I also asked for a plastic clip to hold the front passenger floor mat in place, something that appears to have been missed when the car was built. The dealership initially stated that the car was made with a missing floor mat clip (the drivers side has one but not the passenger) and insisted that the floor mats, which have a space for each clip, didn't come with the car. Wrong again, as I pointed out the Chrysler insignia on the rear of the floor mats, a photo of them in the Jeep Patriot buyer's guide and a print-out from their own Parts Manager showing the missing 84 cent part. I asked them to order this part under the new car warranty but they refused, stating that the part was "restricted" by Chrysler and they could not order it. Wrong again, as the other Jeep dealer ordered it just 1 hour later. The other dealer saw no restriction and scoffed at Lowery's for not ordering the 84 cent clip. Because of these errors, I spoke to Lowery's manager, who looked at our tires and removed the remarks from our service record. While waiting I checked the oil and it was dirty, before we even left the parking lot. I didn't pursue the 84 cent clip. All of this for a simple oil change and a plastic clip...

Description of Work
We've recently purchased a Jeep Patriot that we love. It came with a Chrysler Service Contract for 4 free oil changes, so we went in today for the free oil change...

Category auto repair,car sales

    Auto Service
    Auto Sales
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Eco-Friendly Accreditations
    No

    Services Offered

    Services Not Offered

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    Frequently Asked Questions & Answers about LOWERY BROTHERS CHRYSLER JEEP

    How is LOWERY BROTHERS CHRYSLER JEEP overall rated?

    LOWERY BROTHERS CHRYSLER JEEP is currently rated 3.5 overall out of 5.

    Does LOWERY BROTHERS CHRYSLER JEEP offer eco-friendly accreditations?

    No, LOWERY BROTHERS CHRYSLER JEEP does not offer eco-friendly accreditations.