Caruso's Auto Repair Inc

Founded 1991 • With Angi since April 2009

We are a family owned automotive repair shop that can handle all your car or truck repairs.We offer factory level repairs for all makes and models. We take pride in our state of the art computer diagnostic equipment, our honest reputation and our quality workmanship. We also work on classic cars as well from the 1950's and up. In addition to this we handle all fleets/company repair needs and service with online service history available on line 24 hrs/7 days a week.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount
10%
Eco-Friendly Accreditations
No
Bonded
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.

Verified Reviews

4.9

(142) Verified Reviews

Showing 1-25 of 142 reviews
William A.
5.0
02/25/2020
It went great! He explained everything, and how the car works. He was extremely friendly, extremely knowledgeable, explained problems that may occur, and not pushy at all.
Description of Work
Oil change, and inspected the entire car.
Category
auto repair
Toni H.
1.0
08/16/2018
Lots of smart mouth talking and very condescending attitude. Interrupting me while I was explaining the situation.
Description of Work
Catalyst Convert
Category
auto repair

Service Provider Response

Hello, we are sorry you feel this way....but you never hired us to do any repairs for you. I went through our customer list and we do not have you in our system. I do believe you called our shop for a price quote since you were getting a hard time from another shop?? But I think you left the review on the wrong page because we never serviced your car.
Karlean N.
5.0
10/03/2017
When my long time mechanic decided to close his business I needed to find someone who was just as honest as he was. After doing the research on line I found Caruso's and I'm so glad I did. Very professional, friendly, honest. After having talked with them I made my appointment and was very very pleased. The service was done very timely and was much less that that I thought the cost would be. They recommended what I should do in the future for service.
Description of Work
Car inspection, oil change and tire rotation
Category
auto repair, car tires

Service Provider Response

Thank you for taking the time to leave us you feedback!! we welcome you to our shop and look forward to servicing your car in the future......we are honored to be your new Go To shop!!
Amit C.
5.0
09/11/2017
Great quality of work, professional and courteous people. Car drives like new. The price was about $100 more than a cheap discount store, but $400 less than a dealer. Got Angie's list discount as well. Highly satisfied with the work and highly recommended.
Description of Work
Replace brake pads and rotors Tire balancing and bead sealing Oil change, air filter State Inspection
Category
auto repair, car tires, car inspections

Service Provider Response

Thank you for your review!!! we look forward to giving you the same great service in the future!!
Valerie O.
5.0
04/20/2017
It was an excellent repair. They are very accommodating people. I would highly recommend them to anybody. It took probably an hour and a half. I waited for them. They had a nice waiting room with coffee. They were very congenial people. A guy came out and talked to me and explained what they were doing. I think it was a father and a son operation. The father came out and we were talking because he is around my age. It was a very enjoyable visit.
Description of Work
We had our brakes done there.
Category
auto repair

Service Provider Response

We love happy customers!!! thank you for taking the time to leave us your review and we look forward to taking care of you in the future!!
Valerie O.
4.0
04/11/2017
Made an appointment, showed on time, wasn't in the book but they squeezed me in, which slowed down/took time to get project done. Very courteous, great job, price was OK.
Description of Work
4 complete new brakes on 2012 Toyota Camry.
Category
Susan L.
5.0
11/21/2016
So grateful to have them help me keep my older car in good shape. They are always helpful and honest. Thanks for coupon, Joel !!!
Description of Work
Oil change and bulb replacement.
Category
auto repair
Hope R.
5.0
11/16/2016
The quality of the work done is excellent, an A+.
Description of Work
Brakes and exhaust repair.
Category
muffler repair, auto repair
Susan L.
5.0
03/31/2016
It's a win-win when you can go to a locally family owned business and get honest expert service. Joel, thanks for keeping my older car going!
Description of Work
Repaired exhaust system, oil change.
Category
auto repair
Kathy K.
5.0
03/26/2016
They were extremely knowledgeable and answered all the questions I had. I had done a lot of research before I decided to have them do work on my car. I told them I just wanted an estimate until I decided on what tires I wanted and I shopped around at other car shops before I realized that they were the best. I was very happy with the work they did and they were kind, courteous, and professional. I plan on bringing my car there for all services. Thank you Joel for your patience with me while I did my homework.
Description of Work
I had them put 4 new Michelin Premier AS tires (that I requested) on my Camry, balanced and aligned. I had new brakes and rotors put on the front of the car and a Transmission Fluid Flush.
Category
auto repair, car tires, transmission repair

Service Provider Response

Thank you for giving us the great feedback and sharing your experience for your first visit with us !!! we are all about happy customers and sharing our knowledge so you can make the best decision and get the best service at the best price!!! with so many products /parts out there to choose with various range of prices knowing which is right for you can be the most difficult!! but we love to give that help to our customers!!! we look forward to giving you the same great service in the future.
Michael C.
5.0
03/07/2016
I was in a bind with a friend's car which was leaking oil rather rapidly and had many issues as it had been rather neglected for years. We found Caruso's on Angie's list and to my surprise I called Monday am and they offered to take a look and gave us an appointment in 90 minutes. When we arrived 10 minutes late, they were most courteous and said they would look it over and see what all was necessary. While we went out to lunch they did a very thorough inspection and came up with a long list is serious issues which were quite involved and would run in to a good bit of money for a car which is 17 years old and had high miles. They were very detailed and discussed "must repair" issues vs what would be needed in the near future, with consideration for a limited budget and work arounds for expensive repairs. In the end I'm not sure the car is worth repairing and we talked of this for some time. I'm not clear if we will get the work done, but I can assure you I will be back the next time I need general repair work done. They did not even charge us for the estimate and inspection and really admire their customer service! thank you!
Description of Work
no work was performed as yet
Category
auto repair, car inspections

Service Provider Response

Thank you for sharing your experience.....we take pride in customer service and giving all our customers the time and advice needed to make tough repair situations as easy as possible!!! We look forward to servicing you in the future!!
JOHN C.
5.0
02/05/2016
Found these guys on Angie's List - they came highly recommended, so I had high expectations. I went to their website on a Saturday, and easily setup an appointment for early Tuesday afternoon. I was told by another shop that it would be roughly a three hour job - I didn't like the estimate from this other shop, which is why I pursued another opinion. Joel called me Monday morning, and he gave an estimate, which was well under the other shop. I told him I was under a time constraint - 1pm appointment, and I really needed to leave by 4:00, if at all possible. I didn't realize it until afterwards, but he ended up putting two mechanics on my car, and they had it done by 3:00! The waiting room - with free wifi, so I was able to work from there - was very nice. The 10% Angie's List discount was sweet. Oh, they also took a crack at my extremely pesky TPMS light (I think this thing has literally been on for about two years straight), without my even asking them to - free of charge. The light ended up coming back on, but hey, they tried. Will be bringing the car back soon for an oil change, and will see if they can look in to the TPMS light more. My "old" shop could obviously not fix it, but I have a strong hunch that Caruso's will.
Description of Work
Replaced both sets of front wheel bearings.
Category
auto repair

Service Provider Response

We are so Glad you gave us a try and are happy with our service and our Facility.....we like happy and comfortable customers....we are always looking for ways to go the extra mile in every way possible. Tire pressure problems can have multiple things going on especially if it has not worked right for a while....I'm sure we will get you set on your next visit!! Thank you for taking the time to give us your feedback and sharing. See you on your next visit. Joel
Leanne R.
5.0
01/07/2016
They are great. Joel- who handles the customer interactions- has a very friendly demeanor and always explains everything very thoroughly. They are honest about what needs to be done immediately and what can wait. I have had very good repeat experiences and trust them to help keep our cars in great shape. Prices are very reasonable.
Description of Work
Caruso has done a variety of inspections, repairs, and maintenance on all of our cars over the last few years.
Category
auto repair, car inspections
Rebecca B.
5.0
12/30/2015
We have a 6 year old car. In the past two months, we heard some noise like wind blowing at speeds between 30-40 mph. We brought the car to the dealer and we were told the transmission had to be replaced. We went to Caruso's (which we found on Angie's List) to get a second opinion. They fixed a loose skid plastic under the engine and let us drive home without any charges. We feel so lucky to find Caruso's on Angies List. Caruso's is very knowledgeable and honest. From now on, it is our garage for all repairs. Thank you
Description of Work
Went it for transmission work, but found out the transmission was fine. They fixed a loose skid plastic under the engine that was inpropertly tightened at the dealership.
Category
auto repair, transmission repair

Service Provider Response

Thank you for taking the time to leave your comments about your experience with us..... service is what we are all about, We love Happy customers and the positive feedback is what makes us to push forward to be even better!! thank you again and we are glad we solved your problem! Look forward to many more years of great service for your vehicles!! Joel
Liza A.
5.0
11/26/2015
I couldn't be happier to have met the team at Caruso's. Joel was my first point of contact... on the phone. His willingness to answer my Q's - (albeit important to me were I'm sure very basic to him!) with a patience and kindness that put me at ease and allowed me the assurance/confidence to to move forward with Caruso's When taking in my vehicle the first time I was met with an atmosphere so different from the norm! Smiling faces! lol! Honestly though, I always felt that I was important while there. I wasn't a number. They really listened. The work they did was fast, efficient, (3 hours!) and more than fair in pricing. I'm happy to share my confidence in them as who they say they are...a family owned, honest service provider! Thanks guys!!
Description of Work
Transmission Flush and Muffler/Tail Pipe
Category
auto repair, transmission repair

Service Provider Response

Thank you so much for sharing your experience with us for your car service needs!!! We love happy customers and we are all about service and giving that feel that you felt!! treat people as you would want to be treated is our teams motto, with honesty and quality work. We Look forward to giving you this same great feel and service for years to come!!
Dhinesh D.
5.0
09/18/2015
I went to his shop without appointment but he was kind enough to check my highlander, explained the problem. He told that he will call me back with approximate cost. He called me promptly with quote and estimated time to repair the car. He did replace all the parts after checking it thoroughly and got by car back in the evening. I was happy with the repairs and appreciate his professionalism.
Description of Work
replacing vehicle's exhaust system including catalytic converter and flex pipe
Category
auto repair

Service Provider Response

We are Very happy when our customers are happy to leave us a review !!! we aim to please and give the very best job at the best price we can offer to give a good long lasting repair. It was our pleasure to service your car for the first time and we look forward to you using us on any other auto needs in the future.Thanks again! Joel C.
IAN R.
5.0
09/11/2015
I can't even begin to describe how awesome they were. They did an awesome job with multiple things that my truck needed, and at a price that I thought was pretty stellar. I actually brought it in to have them replace the transmission -all ready to pay up for the whole thing. I called to check on things and they said it didn't need to be changed, they fixed the issue, and sent the transmission back. Where else can you find that kind of honesty!? I imagine anyone else would have just done that work (which is a lot more money) and I wouldn't have been the wiser. Plus, they are just a great group of guys. A++!
Description of Work
Transmission work, bearings, tire rotation, struts, a U-joint, and a bunch of other stuff
Category
auto repair

Service Provider Response

We are so glad you are happy with the repairs ....and Honesty is always our policy!! your truck had a few other things going on that needed attention/repair but we are glad that you didn't need a transmission and where able to save you money on avoiding that costly repair since we determined that it was not the problem.... thanks again for the review!! Joel C.
Rosaline Horowitz H.
5.0
07/29/2015
Joel was extremely informative and helpful on the phone and in person. During the day, we spoke on the phone several times to confirm the work that needed to be done. He also let me know what work he would recommend for our vehicle which has gone beyond the 110,000 mile service milestone. He explained the value of completing those repairs sooner, rather than later, which would enhance the performance and the life of the 14 year old car. We were very pleased with the service and will return to this provider for future repairs.
Description of Work
The car had failed a NYS inspection due to a computer communication issue at another repair shop (dealer). We brought it to Caruso's after an informative conversation with Joel Caruso. They ran all the tests and did diagnostics. The data link was still not connecting, but they found the pin connection, cleaned it and the car passed the inspection.
Category
auto repair, car inspections
Sandra P.
5.0
07/20/2015
We got an appointment with in 2 days, counting a weekend, the car was serviced promptly, and we were able to pick it up repaired with in 2 and 1/2 hours.
Description of Work
Caruso's did a free inspection of the problem, (air conditioner did not work), checked extensively for a leak, and added Freon. The air is working fine now, after having the dealer work on it 2 times, charging more and with negative results. We were very pleased with Caruso's and will have them do future auto repairs.
Category
auto repair
Tom R.
5.0
07/13/2015
friendly, courteous and professional service
Description of Work
oil change, rotate tires
Category
auto repair, car tires
Jesse F.
5.0
06/28/2015
Very good service and pricing. These guys are pros, and take the time to explain what's going on and what needs to be done.
Description of Work
Repair to the exhaust system of my car.
Category
auto repair
Mark B.
5.0
06/17/2015
Very courteous. Got a convenient appointment which fit my schedule. They got meright in and did the work, nice waiting room. it all went well. only thing they need to ad is WiFi.. I couldn't use my ipad. Otherwise GREAT! I'm going back. :-)
Description of Work
oil change & tire rotation
Category
auto repair

Service Provider Response

Thank you for your feedback and we are happy to service your vehicle, and are glad to have you as one of our customers!!......We are so sorry you did not see our Wi-Fi user name and pass word......we have Wi-Fi info posted in our waiting room for next visit and feel free to ask us!!
Phil S.
5.0
06/17/2015
Went well. He alerted me to the need for an inspection sticker. I'd just moved to NY and registered the car here in December. DMV had told me "No need for an inspection until your current inspection expires, since the car was inspected in your former state." What he didn't know and I later found out on the DMV website was that it only applies if the former state has a windshield sticker and the state I moved from does not. So I got the inspection right away. Good catch. Thanks, Caruso.
Description of Work
Oil, plus filter change and vehicle check.
Category
auto repair, car inspections

Service Provider Response

Thank you for your review and sharing your experience that you had with us.......we look forward to seeing you in the future and aim to help with our knowledge and abilities even if it is not totally related to our expertise!!! we are very happy to have you with us as a customer!! see you on your next service visit. Joel
Susan L.
5.0
06/01/2015
On time and on the money. Also got Angie's List discount so price was actually less. They take good care of my car. Thanks, Joel and Ray. (And Jeremy in the back room!)
Description of Work
Installed new serpentine belt.
Category
auto repair
Heather T.
5.0
05/18/2015
I was in need of a auto service that could do a timing belt replacment on my 2002 Acura MDX. Caruso's had a great rating on Angie's list and when I called them they were great to talk to. The quote that Joel gave me was better than the dealership and so much more friendly. While at the shop they called to tell me that the front struts were in bad shape. I ok'd them to fix that also. They were able to do the timing belt and the strut replacement all in one day. After I picked it up and drove a little bit I noticed a squeaking nose from the front end. I took it back to them and Caruso's stated that they would have to put in for a warranty replacement for one of the struts. They got the replacement part and a few days later I brought it back for service. I had a good experience using Caruso's auto and would definately use them again.
Description of Work
TIming belt replacement, and all things involved. Front strut replacement.
Category
auto repair

Service Provider Response

Thank you for sharing your expierence with us on your repair. You had a bunch of services that you needed and we are glad to take care of all of them for you. We do our best to avoid come backs,but when the company that makes the part we install has a problem we are quick to make sure you get the best service to correct there defective part!! Thanks again and it is our pleasure to service your suv. Joel C.

Phone

Address

1310 Helderberg Ave

Schenectady, NY 12306

Service Categories

Auto Service
Auto Tires
Auto Inspections
Auto Transmission
Auto Accessories
Auto Radiators

Other Information

Services offered

N.Y. State Inspections and Repair Emission Failed Cars. Roadside Assistance. Induction System Clean-Up Service. Auto Service – Brakes, Alignments, Computerized Tune-Ups, & Computer Diagnostics.Fleet Vehicle Service – Small & Large Companies

Services not offered

We can repair most sunroof's but not all manufacturers

Payment options

American Express
Check
Discover
MasterCard
Visa

FAQ

Caruso's Auto Repair Inc is currently rated 4.9 overall out of 5.

Caruso's Auto Repair Inc is open:

Monday: 8:30 AM - 6:00 PM

Tuesday: 8:30 AM - 6:00 PM

Wednesday: 8:30 AM - 6:00 PM

Thursday: 8:30 AM - 6:00 PM

Friday: 8:30 AM - 6:00 PM

Caruso's Auto Repair Inc accepts the following forms of payment: American Express, Check, Discover, MasterCard, Visa

Yes, Caruso's Auto Repair Inc offers free project estimates.

No, Caruso's Auto Repair Inc does not offer eco-friendly accreditations.

No, Caruso's Auto Repair Inc does not offer a senior discount.

Yes, Caruso's Auto Repair Inc offers warranties.

Caruso's Auto Repair Inc offers the following services: N.Y. State Inspections and Repair Emission Failed Cars. Roadside Assistance. Induction System Clean-Up Service. Auto Service – Brakes, Alignments, Computerized Tune-Ups, & Computer Diagnostics.Fleet Vehicle Service – Small & Large Companies

We can repair most sunroof's but not all manufacturers