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Westside Medical Supply

Founded 2004 • With Angi since September 2012

1.5

(2) Verified Reviews

Business Details

Phone Number

Address

765 Elmgrove Road

Rochester, NY 14624

Description

Offers home medical equipment/ orthotics/ supplies. Accepts physician written prescriptions for items that are covered by health insurance. Rental equipment is available as well....

Verified Reviews

A few reviews for this pro...
2.0

03/24/2018


Mark B.

Purchased a ten foot mobility ramp at Westside Medical. Was told it would take ten days to come in. After 2 1/2 weeks called them and was told they were trying to contact me as the unit was in but had written down my phone number wrong. Delivery was set up for that afternoon. it was NOT delivered.It finally did show up the following day and the delivery person just dropped it in the garage with no attempt to set it up or explain anything. Delivery person didn't even have paperwork. After struggling to set up the ramp I found that it was quite unstable. When you walked on it first one side and then the other would dip and deflect about three inches. I felt this would be a problem for my sister who has stability problems. I called the company and the sales rep said he would come out and check it out that evening. he never showed up or called. I have placed some cribbing underneath the ramp to make it more stable but I don't feel that should have been necessary on a ramp costing over seven hundred dollars.I have ever had any follow up calls from the company.

Description of Work
purchase of portable ramp

Category handicap equipment

1.0

08/31/2015


Shirley M.

The chair we selected was a disaster - my husband was in agonizing pain sitting in the chair. I immediately checked our contract to read their return policy. The policy regarding left chairs was "must be returned within 3 days of purchase and require a 10% restocking fee". We called the next day and spoke with the owner, Ron, who said there was no problem and we could come in the next day - Friday, or Saturday - and he would be there to help us. We went on Saturday and no one was there to help us. We left word for them to contact us on Monday. No one called and we called again and left word three times and no one returned the call that day. On Tuesday, after several calls my husband finally spoke with someone named Sonia, the owner's wife, who was going to check catalogs to see if she could find another chair suitable to my husband's condition. She also said that someone would pick up the chair that day which they did. They again took my credit card number so that the amount could be credited to my account. After they left, I noticed that the paperwork I signed had the incorrect amount - it was a total of $1,226.79, $263.21 short. I immediately called and the first person I got tried to tell me there was a 15% restocking fee, when I corrected her, she put me on hold and someone else came on the line and told me there was a delivery fee and a pickup fee of $100.00 in addition to the restocking fee spelled out in the contract.. What it all boils down to is that they ripped us off for $116.00. I think their business practice borders on fraud. If there was a delivery fee it should have been included in the initial cost and we should have been advised of these extra charges. I would advise anyone to stay away from these crooks. I am 80 years and over the years have purchased hundred of items of furniture and appliances, etc. I have returned some items and have paid delivery fees, but they have always been spelled out in advance. No company should be allowed to add on fees at random after the sale. .

Description of Work
We purchased a lift chair on August 10, 2015. The Chair was good quality and the price was fair. The cost of the chair was $1,226.79 plus $263.21 for the seat lift mechanism, totaling $1,490.00. The sale went well considering the young salesman knew absolutely nothing about my husband's medical condition and left us pretty much on our own during the selection processl.

Category handicap equipment

    Home Healthcare - Disability Equipment & Services
    Home Healthcare - Medical Alert Systems
    Home Healthcare - Medical Equipment & Services
    Foot Care - Prosthetics & Orthotics
    Rehabilitation - Physical Medicine & Rehab
    Pain Management
    Orthopedics - Spine & Neck
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    No
    Eco-Friendly Accreditations
    No
    Payment Options
    Check, Visa, MasterCard, American Express, Discover, Financing Available
    Senior Discount
    No
    Warranties
    Ask for details

    Services Offered

    Westside Medical Supply offers all types of home medical equipment and supplies. Our specialists are accustomed to patients and/ or family members who may be overwhelmed by the preparation required during discharge from a hospital, nursing home. Each representative specializes in different equipment categories which consist of wheelchairs, seatlift/ recliner chairs, diabetic supplies & footwear, ostomy supplies, breast pumps, orthotics/ braces, compression therapy, woundcare, pain management,etc

    Services Not Offered

    Oxygen/ cpap (however, we do carry nebulizers which are billable to insurance with a prescription)

    Frequently Asked Questions & Answers about Westside Medical Supply

    How is Westside Medical Supply overall rated?

    Westside Medical Supply is currently rated 1.5 overall out of 5.

    What days are Westside Medical Supply open?

    Westside Medical Supply is open:

    Sunday: Closed

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: 9:00 AM - 1:00 PM

    What payment options does Westside Medical Supply provide

    Westside Medical Supply accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, Financing Available

    Does Westside Medical Supply offer free estimates?

    No, Westside Medical Supply does not offer free project estimates.

    Does Westside Medical Supply offer eco-friendly accreditations?

    No, Westside Medical Supply does not offer eco-friendly accreditations.

    Does Westside Medical Supply offer a senior discount?

    No, Westside Medical Supply does not offer a senior discount.

    Are warranties offered by Westside Medical Supply?

    No, Westside Medical Supply does not offer warranties.

    What services does Westside Medical Supply offer?

    Westside Medical Supply offers the following services: Westside Medical Supply offers all types of home medical equipment and supplies. Our specialists are accustomed to patients and/ or family members who may be overwhelmed by the preparation required during discharge from a hospital, nursing home. Each representative specializes in different equipment categories which consist of wheelchairs, seatlift/ recliner chairs, diabetic supplies & footwear, ostomy supplies, breast pumps, orthotics/ braces, compression therapy, woundcare, pain management,etc

    Are there any services Westside Medical Supply does not offer?

    Oxygen/ cpap (however, we do carry nebulizers which are billable to insurance with a prescription)