SelectCare Home Care Services NYC

Service Provider Response

Dear ,[removed member name] Thank you for taking time and evaluating SelectCare. We are here to assist you whenever you request care giver relief. Please do not hesitate to call us should you like to discuss available community resources that may be able to support a home care plan. Sincerely, Carla Holub, Vice President

Service Provider Response

Dear [member name removed], Thank you for the great review. I am glad that we were able to provide short term respite care for your private caregiver and she returned invigorated and ready to work after her vacation. SelectCare is here whenever you need short term temporary assistance or a long term solution. Please send our best regards to your parent. Sincerely, Carla Holub, Vice President

Service Provider Response

Thank you for your comment regarding my response to your phone call. Ensuring frail and vulnerable New Yorkers are well taken care of is our business and if SelectCare is not the right agency, then I believe it is our responsibility to give assistance in finding appropriate resources. SelectCare maintains partnerships with many community organizations and we continually update our resource list with services that enhance and support adults in the safety and comfort of their home. Some of the ancillary services we have put into place in our clients' homes have been: visiting home doctors, in-home X-rays, and visiting-home dentists. Another part of our service is assisting the client in identifying additional payment sources such as long term care insurance. SelectCare has worked with many long term care policies and has established a tried and true process of verifying and accessing benefits for our clients. Do not hesitate to call us whenever we can be of assistance. Our phones are answered 24/7 including nights, weekends and holidays. Respectfully, Carla Holub, Vice President/Co-owner

Service Provider Response

Dear Customer, Thank you for taking the time and writing an evaluation on Angie's list. I appreciate that you mentioned our immediate response to your phone call. At SelectCare we understand the stress and anxiety families go through when having to set up home care in a very limited time frame. Our job is to ensure that the transition from hospital to home is done in a smooth and thoughtful manner and our goal is to ensure each client and family has a positive and satisfying home care experience so they can concentrate on recuperating. I am glad that your husband is doing well and wish you both good health always. Sincerely, Carla Holub, VP

Service Provider Response

Dear Member, Thank you for your review on Angie's List. SelectCare makes every effort to ensure our clients are satisfied with our home care staff, our supervising nurses and those who are involved from service coordination to invoice processing. I am always available should you have questions or concerns regarding any of the above issues. I wish you good health in the future but we are always available whenever you need assistance whether it is for a short term recovery or a longer period of recuperation. Sincerely, Carla Holub, VP

Service Provider Response

Dear Family Member, Thank you for your comments regarding the live in home care staff that provided care to your loved one. Clear communication between the caregivers, client, family, and SelectCare supervisors is one of the best ways we can provide apropriate and compassionate assistance. Each of our clients recieve a free monthly nursing supervisory visit making sure that the client is satisfied with the service and that the aides are doing their jobs. SelectCare nurses evaluate the aides' skills while they are in the home and provide one-on-one training when new equipment arrives or the status of the client changes. Good patient care requires the whole team, physicians, nursing supervisors and direct caregivers, to communicate changes, concerns and updated information with each other. Everyone works together to provide the individualized care each patient requires to remain comfortable and safe in their own homes. Regarding communication: SelectCare provides emergency preparedness information & training to our field staff and clients on an ongoing basis. SelectCare administrators and supervisors test our emergency systems several times a year and always includes practicing our emergency communication plans. When Hurricane Sandy hit New York we were in constant communication with field staff, clients and their families. Everyone was prepared to shelter in or evacuate as necessary. Nursing Supervisors and Service Coordinators communicated with each client daily to ensure they were safe and their care was uninterrupted until relief could get to them. As Vice President and co-owner of SelectCare, I am very proud of each of our caregivers and supervisors who worked very hard and for many days in maintaining a calm and professional presence for their clients. To learn more about our emergency preparedness and disaster plans, please visit our website and click on our news page. Carla Lynn Holub, VP SelectCare

Service Provider Response

Dear Member, Thank you for your review which brought Angie's List to the forefront of our quest to reach out to New Yorkers who are searching for a good home care service. I appreciate the time you took to review our service and hope that we may be of assistance to you in the future. Carla Holub,Vice President