"We did work in the same house the year before using basically the same crew. At the time the house was owned by [Member’s name removed] (mom). The only reason they called us back when they had this emergency is because they were thrilled with us the year before. On February 12th they called us at 9pm and [Member’s name removed] went on the computer to look at last year’s photos to try and help them locate where to shut water off. We were supposed to go the next day for the emergency service but we had 18 inches of snow so we went the next day and to get into the home we had to shovel the whole very large driveway. The public adjuster and the adjuster from the insurance company met us at the property along with [Member name removed]. They approved the job and told us just to leave three large dehumidifiers which we did and also extracted all the water, took out the wet carpet and took out all the falling sheetrock and sanitized all. The home was infested with the worst mold I have seen in 25 years. On feb 17 we sent a plumber there to fix all damaged pipes. We had a dumpster delivered on feb. 18. On feb 19 [Member’s name removed] texted my partner and said [Member’s name removed] would be paying plumber. Later that day we received a call from allstate telling us to stop all work and that the homeowner fired us. On feb 20 we went to home to pick up equipment and I finally had a chance to talk to [member name removed]. I had spoken to her fiance the day before and he was the one who actually informed me that they fired my company and I had tried to contact the [Member’s name removed] but they would not answer their phone. I had a pleasant, professional conversation with [Member’s name removed] and she told me that I was not fired. She said she didn't know what she was doing yet. She felt overwhelmed. She did say that she didn't like the public adjuster so she fired him but said there was nothing wrong with what we did. After that conversation with her we took our equipment and left. The only other conversation I had with her was by texting or email and I have copies of all written correspondence. She has NO reason to write a review like she did. I will take a lie detectors test to prove what I am saying. I wonder if she would do the same. I hired an attorney because she wouldn't pay me. I was hired by [ Member’s name removed] and she signed a work authorization for me to begin the work. The reality is she is responsible to pay me and get reimbursed by the insurance company. I was going to lien her property because she stopped responding to my emails."

"10/4 she is calling paul gressin(hygeinist) 10/11 left a mess 10/21 going to house 10/27 10/25/11 6 men 600 each, gave building price of 2400 she wants to do, waiting for association to make decision 10/31/11 - starting - 11/4/2011 11/4/2011 - started - joaquin - Tom received deposit $1,800 11/5/2011 - joaquin finished 11/9/2011 - JOAQUIN PICKED UP ALL EQUIPMENT 11/9/2011 - PAUL DID POST TESTING. 11/17/2011 - TOM CALLED ABOUT FINAL PAYMENT 11/18/ sent invoice and asked her to put the check in the mail. 11/22 sent email asking about payment 11/23 left a mess 11/26 left a mess 11/30 left a mess 12/1 I spoke to [Member’s name removed] and she said her daughter is now sick due to our cleaning. she said she will not pay anyone until she gets to the bottom of the cause of her daughters illness. I told her I will speak to the owner and get back to her about how we are going to handle our bill. 12/12 left mess 12/30/2011 - Nancy processed the lein on [Member’s name removed] property. Tom gave her a charge card for payment. She said the paper work go in on Tuesday 1/3/12. 2/6 ed phinney IAC adjusting 860 877-0072 Building ins Narrigansett bay 4/14 left mess asking about payment TM 4/19 left a mess Never paid us. Ed has tape recording of their conversation As you can see it is not what she said. We followed the protocol from the hygeinist that she hired for the mold testing. It was a two day job, three men per day. We received a clearance from the hygeinist. We started the job on 11/5 and finished the next day. The equipment has to run for three days after work is completed then the hygeinist can do his post testing. We received the clearance on on 11/17 and my partner called about final payment. We sent invoice and asked her to put a check in the mail. As you can see we didn't talk to her again till 12/1. I spoke to [Member name removed] and she said her daughter is now sick due to our cleaning. she said she will not pay anyone until she gets to the bottom of the cause of her daughters illness. Tom told her he will speak to the owner and get back to her about how we are going to handle our bill. As you can see from the notes we never heard from her again. The hygeinist had told us that if she planned on making an issue about the job we did and the possibility of her daughters sickness having anything to do with the work we did he would go to court with us and speak on our behalf. This job was NOT covered by insurance and I wasn't going to help her try to rob the insurance company. On 12/30 we put a lien on her property to no avail. She had an issue with her building and not with us. We did the job we were hired to do and apparently she never intended to pay us the full amount We did such a terrible job in My of 2011 that she hired us again to do this job. She was trying to blame the situation with the building on us. We have pictures of the work before and after"