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"5 Star Home Services, Inc. was sent to our home on 7/27/24 for a service call through Fidelity National Home Warranty to fix our A/C. (We had to wait 2 days for this visit) When the technician arrived, we informed him that we had just had another A/C company diagnose the issue, but had decided to utilize the home warranty, and informed him that the other A/C company had found an issue with the coils in the attic. The 5 Star Home Services technician didn’t go into the attic at all and said he had found the issue on one of the outdoor units and ‘fixed’ the problem. Two days later, our A/C isn’t working again. Fidelity National Home Warranty dispatches 5 Star Home Services for a second visit. This time, we had to wait 4 or 5 days for the second service call, due to a ‘scheduling confusion’ by 5 Star. The second service call happens on 8/7 and once again, the technician doesn’t go into the attic after reminding him again of the initial findings, and does some sort of ‘repair’ on the outdoor unit, indicating he had used a dye which would make the issue easier to diagnose should they need to come out again. On 8/13, our A/C isn’t working again. We call Fidelity National and they inform us they cannot dispatch 5 Star because paperwork has not been submitted by 5 Star from our visit on 8/7. They attempt to call 5 Star but this was just after 4:30 pm and the business was closed. Fidelity National asked us to call again the next morning so they could call 5 Star to request paperwork to then dispatch them for a third visit. We call the next morning, Fidelity is now able to get the documentation from 5 Star, - A WEEK AFTER THE SERVICE CALL - and we are told to expect a call from 5 Star for scheduling. Later in the day, we receive a call from Fidelity to say that 5 Star has indicated they had done their due diligence, and the air conditioning system was deemed as working upon the second visit, and 5 Star would not be coming for a third time. Meanwhile, our air conditioning system is not working. I’m left speechless at both 5 Star and Fidelity National Home Warranty. When I set my air on 76 degrees, and it climbs to 83 degrees, NEVER cooling in temperature AT ALL – not by even 1 degree, I’m unclear as to how that is a working air conditioning system. Thanks for nothing, 5 Star. You provided a horrible and HOT experience all the way around."

"Finding Jake and his team at Trustworthy Restoration and Construction was a blessing. Jake's extensive credentials, including multiple active IICRC certifications and 30 years of experience, instantly stood out in my research. Jake responded immediately to my call, and his knowledge, genuine care, and reassuring expertise instantly put us at ease. Each team member demonstrated remarkable skill and integrity, many of whom have worked alongside Jake for decades. Their combined expertise is calming, kind, and collaborative, with clear, proactive communication at every step. I appreciate their strategic, solution-focused approach. They were incredibly mindful of my environmental sensitivities, carefully selecting appropriate materials and methods that ensured safety and effectiveness. Jake also provided valuable preventive guidance to help protect our home going forward. The team's work was impeccable – swift and meticulous. They went above and beyond to accommodate our needs, creating a seamless, minimally disruptive process while maintaining pristine conditions. Their exceptional attention to detail and consideration were evident in everything they did, taking extra care with our cherished home and cat. I highly recommend Jake and Trustworthy Restoration and Construction as licensed and certified restoration professionals who deliver exceptional results. Their outstanding skillset for diverse situations sets them apart. They've earned our complete trust and a customer for life. They restore homes – and peace of mind."