Furnitureland South

TL;DR Bottom line: Danny Cabanillas misled me, and Furnitureland South let me down. If timely delivery, honest communication, or basic accountability matter to you, I strongly recommend shopping elsewhere. Full Story: In early March of this year, I drove over 3 hours to Furnitureland South, the “World’s Largest Furniture Store,” with the goal of purchasing a high-quality custom sofa that would be ready shortly after my move to upstate NY in mid-May. I made it crystal clear to the sales associate, Danny Cabanillas, that timely delivery was essential. I repeated this to him no fewer than four times during our visit. We ultimately purchased a $7,000+ American Leather sofa based largely on his repeated assurances that it would be ready in time, if not early. Danny told us American Leather was producing quickly, that there was free storage if needed, and that delivery to NY happened “all the time.” He even brushed off the idea of delays, saying they would only happen if “something catastrophic” occurred. Based on this, we paid in full on March 3. Fast forward to late April—almost two months later—with zero updates from Furnitureland South. We finally received an email prompting us to schedule delivery, only to find out that the earliest possible date is June 9, and even that is just the beginning of a 12-day window (June 9–20). Not a confirmed date. Just a vague, disruptive stretch of time that I’m somehow supposed to leave open while starting a new job. As a nurse, my schedule is set months in advance, and short-notice changes can risk disciplinary action or worse. I contacted Danny immediately, and to my shock, he wasn’t the least bit apologetic. He tried to shift the blame to “a breakdown in communication” and even implied that I assumed things that I had very explicitly stated and confirmed. He also said there wouldn’t even be a delivery truck to NY until June. He said there might be an earlier delivery date, but only if “enough people” in NY placed orders. The most insulting part? When I expressed how difficult it would be to rearrange my life to accommodate this, he laughed and said, “Funny, no one’s ever complained.” It wasn’t funny. It was dismissive and unprofessional. Now I’m left without a sofa for weeks (possibly months), facing either the purchase of temporary furniture or just living without seating in my own home. I can't return the sofa without forfeiting 30%, over $2,000. I could have bought this model closer to my new home, but I chose to support a North Carolina business before moving. That decision now feels like a huge, costly mistake.

I haven't seen the products but our experience as far as working with them and ordering went great. The woman we worked with, Bridget, knew what our budget was and found us the stuff that we liked within our budget. She wasn't high pressure at all. They answered all our questions and they weren't pushy.