Benjamin Franklin Plumbing

Everything was fix!

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After waiting two days for two local plumbers to call us back, we decided to take a chance on a corporate-type plumbing service. They immediately responded to the house and quickly found the problem. Our plumber also checked out the entire house plumbing, pressure, leaks, water quality, etc. offering tips on maintenance and cost saving. We had a toilet handle that had to be held down - another item we'd been putting off until we absolutely had to have a plumber make a service call. The plumber was able to simply tighten a chain and fix it...without extra charge. The cost was quoted to us before the work was started. The plumber was very professional, clean and helpful. We couldn't have asked for more. We are extremely happy with the entire experience.

We had to reschedule several times and they were very diligent about rescheduling. The guy that came out was prompt and he was very knowledgeable. He spent as much time as he needed. He was basically doing it for free although we did end up buying something for the septic tank but it was all part of the service that we had paid for the year before. I would say they were wonderful to work with. We will definitely use them in the future.

They have a contract you can sign, and if you have an emergency you will be top priority. I will continue to use this company.

We had new pipes coming in from the street to the house. They were prompt. It felt like they were pretty thorough.

Called for an estimate to fix a toilet that would not stop running and to clear a slow drain. Estimate for toilet was $388 and drain was $200. Told them no thanks and paid the $80 service fee. Went to Lowes and purchase a toilet kit for $16 and had a friend install. Went to You Tube and watched a video on how to clear a clogged drain. Benjamin Franklin is WAY overpriced and will not call them again. UPDATE: Was contacted by Benjamin Franklin. A refund check was sent via mail for the service call along with a letter explaining that a new technican has misquoted the work, which was what resulted in the unusually high estimate. The true estimate was much more reasonable and had i been given the correct price the first time we would have used their services.

Got the name off Angie's list for drain line cleaning. I got a price from Roto Rooter, which I thought was high, then called Ben Franklin for an estimate for the service. They told me a price of around $75, which I thought was great. However when they got to my house, that amount was just for a service call, and they wanted over $500 to do the work. I argued with them and they met the price from Roto Rooter. They cleaned the drains and tried to sell me a bacteria treatment that would keep the pipes flowing, and only they had this product. They wanted about $100 for this which had to be done about every 6 months. I said no. The toilets and tubs drained fine for a few day, then stopped up again. They came back and said the problem was not with the drains, but with the plumbing lines under the house, which they said they would redo for $2500. To say I was surprised that their original cleaning didn't clean these pipes as well is an under-statement. I said no, and again turned down the opportunity to buy their bacteria treatment.These guys are high-tech snake-oil salesmen. Do yourself a favor and get a local plumber, not this franchise. [Update] I just had to have another plumber come out and un-stop the drains. The original work that Ben Franklin did was just to clean out the two main drains under the house. This didn't happen. I think they might have cleaned out one line where the clean-out started under the house, but didn't do the other. In fact, the cap to the other cleanout had never been removed, and was still cemented to the cleanout. I watched the plumber today remove the cap and rod the line.

Called the company for service and they sent a plumber out in a couple of days. We had determined where the water was coming for, but did not know how to fix it. He found the cause and repaired it and checked the other water connections in the house to ensure there were no other problems. He also adjusted the toilet that did not shut off occassionally in the basement bathroom at no charge. The only thing I didn't like was the sales pitch he gave us for a whole house water filter system, but that didn't take long and when we turned it down, we did not receive any nagging follow-up calls.

Excellent, prompt, professional. I will use them again.

Great!

The people were very nice and their work was good. Their pricing was a little high, though.

The work was exceptional and the plumber was excellent.

I moved into a rental house and the toilet was rocking. I called, explained my situation and a technician was sent to my home to fix the problem. Upon arrival he had his shoe covers on and was very professional and courteous. He explained the problem in detail and gave me a straight forward price with options before his work started. Then once I agreed to the price he fixed and cleaned up after himself. He did a great job! I will use this company again.

Very well. The technician was prompt, courteous, very knowledgeable, and willing to discuss options to future home improvements.