Morris-Jenkins is a family-owned and operated air conditioning and heating company established in Charlotte in 1958. And everything we do revolve around our customers. Today Morris-Jenkins is the largest provider of air conditioning and heating services in the region and one of the largest in the nation. But we haven't outgrown our small town beginnings.
They did not come prepared to do the job. It was a waste of time and money. I hired another plumber the next morning who did an amazing job and was very pleasant to work with.
Rating Category
Rating out of 5
quality
1.0
value
1.0
responsiveness
1.0
scott H.
12/2018
5.0
Excellent customer service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
John F.
12/2018
3.5
No comment
Rating Category
Rating out of 5
quality
3.5
value
3.5
responsiveness
3.5
Yes, I recommend this pro
Sandeep M.
11/2018
4.0
Did an excellent job. Timely. However did not price over phone and price was higher than others quoted even after discount. Would have liked to have price transparency before tech arrived
Rating Category
Rating out of 5
quality
5.0
value
3.0
responsiveness
5.0
Yes, I recommend this pro
GWYN D.
11/2018
4.0
I assume you pay for the convenience and expediency. Jeff was prompt calling on me within one hour of my phone call to them. They were able to install my furnace giving me heat the very next day. Unfortunately the price was way over the amount recommended by Home Advisor. ( of which I did not check prior to visit) The other company I called did not return my phone call so I chose Morris Jenkins since they were available. They were on time, professional, and instructed me how to use my new thermostat and installed carbon monoxide monitors. I would recommend them as long as you have the funds even with the 4 plans presented, all were pricey.
Rating Category
Rating out of 5
quality
5.0
value
2.0
responsiveness
5.0
Yes, I recommend this pro
Mike M.
11/2018
5.0
Great customer experience. Service Technician Chase Patterson was very courteous and professional. Great communication about when they would arrive via text and phone call. Diagnosed my problem promptly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Nadia O.
11/2018
5.0
Thank you for coming out at last minute. I really appreciate the service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
AL H.
11/2018
5.0
Nothing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Alan M.
11/2018
5.0
The plumber was not only professional, but very personnel
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Jennifer B.
11/2018
3.0
Price for the job was a extremely high for the work performed
Rating Category
Rating out of 5
quality
3.5
value
1.0
responsiveness
3.5
Laura B.
11/2018
5.0
Very professional, quick and excellent customer service.
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
wray a.
10/2018
5.0
Got the job done with no issues and identified potential other problems.
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
Erika E.
10/2018
5.0
Jeff was great. He was initially assigned to assess our water damage. He was so generous and professional that when we had to hire a plumber we specifically asked for him. He came back and did a great job.
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
Pat H.
10/2018
5.0
Easy to schedule appointment via text messaging. Prompt same day service. Thank you!
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
Brandon W.
10/2018
5.0
The technician Seth was very helpful. The A/C services was definitely worth it. Great way to keep in the know about your equipment.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Bill F.
10/2018
3.0
.
Rating Category
Rating out of 5
quality
2.5
value
0.5
responsiveness
3.0
Yes, I recommend this pro
Jennifer C.
10/2018
5.0
It was refreshing to call customer service at 7:30 pm and get a live agent! And within 45 min. I had someone at my house to start the evaluation/repair. The service technician had all the parts with him needed to repair my A/C unit. And the unit was working and cooling again before he left. I am incredibly pleased with the service and knowledge of the technician. I highly recommend Morris-Jenkins!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Meredith C.
10/2018
5.0
They arrived within the scheduled time frame and acted professionally while in our home.
Rating Category
Rating out of 5
quality
5.0
value
4.5
responsiveness
5.0
Yes, I recommend this pro
Roy H.
09/2018
5.0
Excellent work and quick service.
Rating Category
Rating out of 5
quality
5.0
value
4.5
responsiveness
4.5
Yes, I recommend this pro
Mary D.
09/2018
4.0
The first plumber didn't fix the problem but the second plumber came and figured out that I needed a special handle.