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A & E Factory Service

With Angi since May 2005

3.1

(13) Verified Reviews

Description

No description has been provided for this pro.

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Verified Reviews

A few reviews for this pro...
1.0

04/29/2015

I called on a Tuesday to get an estimate (labor only number - as I had the part) to replace the idler pully in my Whirlpool Duet dryer. They told me it would be $80. So I scheduled an appointment with them. The tech arrived the next day when promised to install the part. That took him about 10 minutes. When I went to get a credit card to pay, he told me the total would be 129.99 plus tax. When I t...

Description of Work
Replaced a part in the dryer that I already had.

Category appliance repair

2.0

11/03/2014

They didn't really check anything. They cleaned the coils and told to go keep and eye on the temp. This did nothing. A waste of $75. I have a cousin I the business who doesn't service Whirlpool but in about 25 minutes we were able to determine to.cause which was the only fan in the refrigerator that pulls cold are into the refrigerator from the freezer compartment. They also did not check that the...

Description of Work
check why temperature was not cold enough.

Category appliance repair

1.0

03/17/2014

They have been at our house 3 times for the repair of a 6 month old washer. First time repairman complained that he would not move the washer alone as it is on a pedestal and in a cabinet. He wanted my husband to build a platform and he wanted us to move the washer onto it. Next time he brought another person but still did not repair the washer nor did he even look at it as they would not move the...

Description of Work
Nothing except order parts after 3 visits.

Category appliance repair

2.0

01/25/2014

This provider was supposed to come look at our dryer to fix a rattling sound. They give a 4 hour window and don't call before they come. I had to take my daughter to school and left a note on the door that I'd be right back. When I got back there was a "sorry we missed you" note on the door. I was so upset. Figuring he had just left, I called the company to see if he could come back. They said the...

Description of Work
-

Category appliance repair

3.0

06/23/2012

We did not choose this service company--Whirlpool set it up for us. We've had ongoing problems with a five-year old Cabrio washing machine and Whirlpool paid for the repair and parts. Overall, I'd say A&E is a mixed bag. We've had about five different service guys come out over eight weeks. Some have been better than others. I do not like the four-hour time frame they give you for appointments. On...

Description of Work
Repair to a Whirlpool Cabrio washing machine

Category appliance repair

1.0

08/04/2009

They were lousy. They were already rated on Angie?s list and I dint know about it. I shouldn?t have hired them at all. They were crooks. They sent a man here and he spent 17 minutes. He unplugged something in the refrigerator and charged us $180. We dint know anything about this. I put in the complaint report to the company Sears Roebuk that I was overcharged and they were not at all concerned. It...

Description of Work
I hired them to repair my refrigerator in May. This company has tie-ups with many companies and they work on behalf of them.

Category appliance repair

3.0

06/25/2009

They never showed up on time and never called. They showed up a couple of weeks later. The service was crappy. They had scheduled two people to come out the same day for the different repairs according to the first repairman. When they didn't show up, I called and they didn't show that a different person was scheduled. They had to order parts and I waited all day and nobody showed up to do the rep...

Description of Work
I used A & E Factory Service to repair a Maytag dishwasher and freezer.

Category appliance repair

4.0

10/02/2008

They came out once to fix the seal. It was still not sealing correctly, so they came again to verify that it needed replaced. The part is here, and they are coming on Saturday to install it. This work is being done under a warranty.

Description of Work
Repaired refrigerator seal.

Category appliance repair

1.0

07/26/2008

A& E (associated with major store) was scheduled through Whirlpool s customer service for a new range under warranty, purchased 7/19/08. Whirlpool was called Monday 7/21/08 and the earliest they could send anyone out was Friday 7/25/08. Technician arrived within the scheduled time frame (anywhere from 8 AM to noon). Technician checked the range, deemed a part was bad when purchased and told us to ...

Description of Work
A&E was sent by Whirlpool for a brand new range under warranty that did not work. Technician checked it over told us a part was bad and we should return it the retailer.

Category appliance repair

4.0

01/02/2006

There is a non-local answering service that takes your call and then schedules a local repair person to do the work. The earliest they could schedule the work was 48 hours later. I could not wait that long for the repair so I did not use them.

Description of Work
I called looking for an help with a leak in the wash tub for my front loading cloths washer.

Category appliance repair

    Services Offered

    Appliance repair

    Services Not Offered

    Ask for details

    General Information
    Eco-Friendly Accreditations
    No