Video Movie Transfer

I brought in several video camera tapes to be transferred to dvd. When I was notified that the work was finished I returned to pick up 2 completed disks. When I reviewed them at home, one played and the other did not. The owner, Dennis, suggested the problem could be my dvd player. Since I have a newer dvd player, this seemed unlikely to me and I started to worry about the work being only partially completed - I was hoping for some attempt at problem solving. He said he would try another type of disk and see what might happen. I was very relieved when I was able to successfully play the second disk. At my first visit I mentioned that I had included some written instructions on one of the tapes requesting deletion of several minutes of blank footage that had been accidentally recorded, but when I reviewed the completed disks the blank footage still appeared. When I asked about this he said it was not customary to follow any instructions unless I was there to review the tape with him. I would have been very agreeable to this plan and I was unhappy that this information was not included during our first meeting. He offered to make this deletion if I paid an additional $50 and reviewed this section with him. I discussed my frustration with Dennis about the way this was handled. I reluctantly agreed to this poor business practice since it seemed to be my only option to have this project completed. Although I had not been in a rush for completion, the length of time involved for this work seems way too long (Nov-March). After completing a review of both disks at home I noted a minor problem. In places where two tapes were edited together, the picture plays in slow motion. Since this is my first experience with a video transfer service, I don't know if this is normal, but I have some doubts. I was frustrated with the number of repeated visits, limited hours, and lack of returned phone calls. I am also questioning the quality of work and method of operation. I would not return to Video Movie Transfer for any reason.

Dennis was very accommodating, made you feel comfortable, very trustworthy with your movies etc. Job was very thorough.

OVERALL IMPRESSION IS SO-SO. He didn't review his work. There were some sound blank spots. Maybe he could have fixed them, maybe not. Without reviewing his work he lacks quality control.

Very good service Dennis went above and beyond to make sure my order exceeded my expectations my family loved seeing old family videos, reasonably priced quick turn arround. I will definately bring the rest of my VHS and films in.