Castle

The technology is great in comparison to other companies. Castle, however is completely incompetent. One mistake after another. Poor communication within company. Multiple mistakes on accounting, accidentally starting an eviction, overpaying, overcharging, lost keys, and the person managing my properties in Detroit lives and manages my properties from Texas.

We have been using Castle’s services for the last 5 months and have had an overall good experience with them. The account/ property management set-up was pretty seamless and all questions were answered in a timely fashion. As our contract continues, I am confident that they will continue providing the good customer service (for an excellent value). I would not hesitate to refer friends and clients to them for their property management needs.

I've worked with Castle basically since they launched and they've been great. The team is really responsive and very transparent which is hard to find in a property management company. I've been lucky enough to not face any major property or tenant crises with them yet but I'm confident they'll handle it skillfully and treat me fairly when one comes up. 
I've recommended Castle to several personal friends and do the same here.

I contacted max after getting a house from my grandfathers will, the  will was improperly written so the executor needed a fast house that could be left for me. I didn't complain or try to fight the situation because this all came unexpectedly from a side of the family I have never had relations with. The house ended up being in pretty rough shape and 1200 miles away from where I live. I Emailed Max from the CASTLE website and created a Enter CASTLE account. He phoned me the same day to inquire about the property and then after telling him the story he sent me some info about two local utility companies  and then made a letter that he sent out to the people that had been living in the house. At this point I had given Max nothing not even a penny. 
After the people living in the house contacted Max and Max made arrangements to go out and meet them to see the condition of the house then we setup automatic payments for the management fee. Max went and looked at the house for me to decide on our next plan of attack. My house happened to have a blue tarp covering it instead of a roof and Max got people lined up to give me estimates on repairing the water damage, and replacing the roof. He also uploaded detailed photos to my CASTLE App that instantly popped up in my Email. A few roofers and carpenters gave max estimates and he loaded the decent ones into the app for me to review. Once I did some math and figured with his help that the house could be profitable, He also went and got a lease signed by the tenant that would go into effect as soon as the house was in a livable condition. Each time a part of the estimate was completed I get great photos into the App and my email of before and after.
During this process I have called Max over 15 times 10 or  so were answered immediately and 5 times I left messages with questions, and he would call me back that day. I sent well over 100 emails asking stuff and have gotten replies every time with insightful and most helpful answers right to my inbox withing hours. Often times I have wondered if I am his only account, or if with this kind of support he could not have much more then 5 accounts.
There was one small problem with a contractors bid contract not being inclusive and Max not only negated the difference down, but he also made things right by splitting it with me. He personally called to apologize for the mishap and give me the rundown. Never would I have thought to hear from him personally in a situation like that. Most places would shoot an email off with the bill in it, and expect me to call and complain about it. That phone call and the way the situation was handled really raised my respect for Max and CASTLE.
within three months I was able to get my first rent payment and two days early as a matter of fact. I am now a very happy customer of CASTLE and Max for life. 
If my Review is helping you choose CASTLE as  your  Property manager in Detroit please let Max know that Ethan sent you with a great reference.