DARCARS Lexus of Silver Spring

Lexus came through like the A 1 company that they are. Jason Villatoro told me he would see if could help me get my completed serviced Lexus back home since I did not have other resources to get it to me home. By 7:30 pm that same day, he telephoned me to say he was on his way to bring me my car. When he arrived, the car was in pristine condition. They are a grade A car company. Even the body shop employee are the most pleasant people I've ever had to interact with. One of the perks I love about Lexus is, while you're waiting, you can sit in their customer waiting area and they have all of the free snacks you would love to indulge. Sweets, chips, and water. Up to wrap sandwiches. Awesome!

The pricing was what it was. We were looking for a hybrid with particular features and they were able to find a car with those exact features for us.

They said if there is a problem it is intermittent and it wasn't happening while the car was there. They only charged me for the key replacement.

I would continue to use them in the future.

Pricing: Lexus service is pretty expensive unless you find somebody else who can take care of your service for you, so probably, I'm going to say probably a B still. You know what you are getting. Punctuality: They are good about that. I think they should do overall better customer service job. I think they are okay, but they could do overall better. I think I've seen a little better in the past, maybe not from them but like at a different dealership that I went to, where they were there when you pulled up. They opened the door for you and welcomed you and everything and now its kinda like You are just another Lexus owner, whatever. Its still okay, but you know I kinda liked it more 12 years ago with my first Lexus vehicle. When they were a little more customer service savvy a guess.

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It was just fine

The cost for the service was covered under warranty. They are high. I've been taking my car there ever since I've had my Lexus.

It was $160 for the oil change. They do a good job. They're very professional. I've been going to them for a while. I just do business with them because I like them. They're courteous. They're punctual. If I have an appointment, they are pretty much on time. If I need a loaner, I can always get a loaner. They do good work; I don't have problems with my cars. Their price is high.

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I called lexus of silver spring to get a price quote on 2 occasions and was promised a call back within a half hour and was never called back. Very poor way to do business!!

The vehicle was dropped off for an oil change with an appointment. It was ready as promised and all went well. This place is a zoo in the am rush so appointments are highly recommended.

The experience was okay, but it wasn't the best or anything. The service was okay, out of five stars I would give them a three. I took my car to be serviced, but when I tried to contact my service representative it took too long, about two or three hours, for him to respond. They said I had something wrong with my car that I needed to get done and they gave me an estimated price of about $650. I was able to get it done somewhere else for about $175.

We have been using them since 1993.  We receive great value for the price.

I think they are very prompt, very easy to deal with, they do quality work.

Work was satisfactorily performed.

The experience has been very good. They are very prompt and very courteous. They always fulfill our needs and do good work. We are pleased with them.

I am pretty satisfied with their service. They are friendly. They are concerned about making sure that all the issues are taken care of. Their price is reasonable and competitive. There have been occasions when I had to go back for some issues, though they take care of it immediately.

The people are very friendly. They make sure that you are comfortable. They provide a car for you to go home in if you can't wait at the office while they complete the work. Their employee's are spectacular.

It went very well. They are always very prompt and professional. Most of the time I get a car to borrow from them while mine is being worked on. They will also come and get your car for you and leave you a loaner. They will also return it when they are done.

They are always able to get me in for service with in a couple of days. The quality of work is always high and so is the price. I'm not sure what I paid but it is a little higher than I would have liked.