Baker Elman Plumbing

The plumber was friendly and efficient. He took time to access & explain resolution.

The workers were very professional when they were there. I was very happy with the work. They showed up on time to do the work. They cleaned up everything when they were done.

We are very pleased with their services. They came when they were scheduled, and they did the work as designed. They dealt with a couple of curve balls we threw them, and it was very adequate work.

When problem developed, David Baker came by to check it out. Problem was resolved within 24 hours. Exceptional service!

I sent the contractor an e-mail explaining the problem yesterday. They then called me to ask a couple of specific questions and set up an appointment. I was able to do one for the next afternoon. They let me know when they were going to arrive, and actually showed up earlier. They looked at the problem and were able to fix it. I thought it would take a while, but they were fast and efficient.

David came to my house to look at my problem and helped answer a number of questions. I had a "odd" problem with the old vent for my water heater and he walked me through my options. He provided a written estimate and the work was done as promised.

Plumber arrived on time, was very courteous, listened well, decided what work needed to get done and did it. I thought that $120/hour, plus fuel charge plus 300-percent mark up on parts was high but luckily I don't have to call plumbers too often.

The price was a little more than expected. They could not actually fix the leak in the bathroom, so I did not give a grade for quality of work. They actually answered my phone calls and scheduled an appointment, which is better than I expected from a contractor. I might use them again in the future.

The guy came out but he never bothered to give me an estimate. They were pretty unprofessional and I will never use them again.

We didn't use Baker Elman, but it's nice to deal with a responsive person in this world of contractors who never get back to you.

After emailing relevant photos, I discussed the job with David Elman who provided an estimate of <$150 (less than my other bids). The work was completed in less than an hour that afternoon for a total cost of $139 (including the Angie's List discount). This work was completed without having to expose the wall interior. I received the bill in the mail about a week later and was able to pay by credit card over the phone. The overall experience was professional. I would consider this company again for future plumbing needs.

They always explain what the problem is and they teach you how you can fix minor problems yourself and prevent them in the future. No matter how silly the service call is, they never make you feel incompetent or uncomfortable about it.

He was professional while he was working. I would use his services in the future. The quality of his work was good. I would recommend him. He arrived on time to do the work.

He was very careful about being in my home and around my possessions. His pricing was also fair. They arrived on time. They ran into a problem but they fixed it very quickly.

David Elman was a pleasure to deal with. He was extremely responsive and helpful. He answered several technical questions I had and contacted the manufacturer to get further information when needed. His price was fair, although everything costs more than you'd like!

Better than fantastic! They were extremely accommodating with my schedule and when I needed to reschedule at the last minute, it was nice not to be chastised over the phone. John was prompt, professional, and did an excellent job. He also didn't mind when my son, who was off for school vacation, tagged along to watch what he was doing. I definitely will use this company again and will do so without hesitation.

I got a bill for $90/supplies & $420/labor,less $42 for Angie's discount. I called to find out why the labor so high, and was told that they added in extra labor charge for the second guy who was less trained & charged at "only" $75 per hour. I said I was not told there would be 2 workers, which would have changed my expectation of the total labor cost involved. They said they don't mention it because not every job requires both guys, so if they see it doesn't, the helper just hangs out and you are not charged for his time. Rather than give me any consideration in the labor cost, I was told the bill had a mistake in it to begin with - I should have been charged $450 for the labor instead of $420. So I was at an advantage already. I complained that I was not told the right info at the outset, & urged him to tell future customers the right info. He sarcastically responded: ok, we'll make sure to tell everyone who calls about every possibility that they could face. I then asked about the supplies cost. While I had agreed to have the flapper on my second toilet replaced since the guy was running out to get flapper for the first toilet, they replaced the second float assembly too - adding $19 to my bill. I asked the owner to ask the guys why they had done that, as I had not been consulted; at first he was dubious that they'd remember the job "it was so long ago" (previous week).I requested he try anyway, & he called back later to say the guy did decide that on his own, and if I wanted, they would credit me back for the $19. Of course I wanted the $19.I am outraged by the labor charge and the failure to communicate with me about two guys instead of one. The explanation afterward was that if they only sent one guy, it would have taken longer and I would have been charged still more. I don't think that's a valid argument for not letting customers know at the outset the actual way the labor would be assessed, i.e. with two people. I sent the company a check for the amount the job should have cost (at $120 per hour) and it was returned to me immediately with a warning that if I did not pay the full amount they charged me within 30 days, they would take me to court. Indeed, I received a summons to small claims court, and countered with a response letter to the court outlining my position and indicating that I was on the verge of counter suing for deceptive practices. Shortly thereafter the company withdrew their suit against me, wrote to me to send the lower amount (i.e. the amount i'd originally mailed them, at the rate of $120/hr), which I immediately did. I hope they change their practices in the future and stop misleading customers by quoting one labor charge and billing at a higher labor charge.

Outstanding. I needed them to come to the house right away to make repairs to facilitate the sale of the house. They showed up the next day and fixed everything. This is the third time I have used Baker Elman and they have been terrific each time. Prompt, knowledgeable and reasonably priced.

Excellent! I would recommend them to anyone.

The company was very flexible scheduling around my availability (but I wish they worked on Saturdays, not just during the work week). The company representative who came was on time and did the repair work fairly quickly. The major job was to replace a bathroom vanity, but he determined right away that the vanity would not fit the plumbing configuration. I appreciated that he did the measuring first and did not want to do anything to damage the custom wood vanity. Also, the owner followed up with a phone call to find out if I was satisfied that his plumber was correct in his assessment and also to see if I was going to try another vanity or sink configuration. He asked for my future business, and I will definitely give it to them.

My experience overall was great. I called Baker Elman and we set up an appointment for the next day. Unfortunately, I was called out and had to reschedule the appointment, which we were able to do for the very next day. The two nice fellows arrived on time, worked out the fix quickly (while showing us what might be causing the problem) and were great about cleaning up afterwards. Overall, I was immensely satisfied.

Fantastic. Able to do the work quickly. Very pleasant. Will use them again for all our plumbing needs.

On a Thursday evening, the hose from the dishwasher pulled out of the drain under the kitchen sink which made both the sink and the dishwasher unusable. Friday morning I called Baker Elman as well as a few other companies and got quotes. I chose to hire Baker Elman because their quote was good and I felt confidence in the company from speaking with them. Because it was snowing that day, they couldn't send anyone out until Monday morning but agreed to send someone first thing on Monday. Since the house requires several plumbing repairs, we had a new toilet installed at the same time as the plumber fixed the dishwasher hose. The plumber arrived on time, did the work quickly and accurately and was very polite the whole time. He looked at the other work that we needed to have done and said that his boss would have to come out and give us a quote for that work. We have since received that quote, found it quite reasonable and expect to start that work soon.

From my first call to the office to set up an appointment, this company was great to deal with. They set up the appointment for the very next day, even though it was not an emergency. The office was very accommodating to my schedule, and agreed to call me at work 20 minutes ahead so I could meet the plumbers at my house when they were ready. The next day they made the call, and the plumbers arrived promptly 20 minutes later. The 2 plumbers who did the work were terrific - they were professional, knowledgeable, patiently answered all my questions, and did the work efficiently and cleanly. I am so relieved to have found a reliable plumbing company.

They arrived on time and did what they said they would do. Good quality workmanship! There was nothing about them that I didn't like. They had good prices. I would use them again for future service.