Our family has been patients with this office for over 30 years. I had an appointment scheduled with one of their surgeons for evaluation for cataract surgery. When I went in for the appointment, that doctor was not in. I was told to wait and another doctor would see me. The wait was very long because there were a number of other patients there with the same problem. I was finally taken back to the inner waiting area which was packed. They were bringing in extra chairs and people were still standing. The long wait continued. Someone said that the practice had been sold and bought by the new doctor and the doctor who was a no show had left the practice. Obviously, the office did not bother to notify us or reschedule us. When I was finally seen, by the new doctor, he said I needed surgery and the best lenses would be the most expensive one available. I agreed to that and surgery was scheduled. Went in for that and another long wait - 4 hours. 15 minutes procedure, but a very large number of people scheduled obviously for the same time slots. Came out of surgery with a broken blood vessel. It did heal. Next surgery for the other eye, the anesthetist had problems with my breathing, but Dr Ansari couldn't wait and I had surgery without anesthesia. There actually was no pain, but a great deal of anxiety! It's been over a year and my vision is terrible - terribly blurry. I can't read labels when shopping and can't walk around in readers. The blurry is for any distance. I have since read material from the maker of the lenses he recommended, and the company recommends that people with the vision I had should not use these lenses. I feel like the world's biggest idiot for not following my gut and walking out that first day. When I went back for follow-ups, the inner waiting area was always standing room only; I felt like I was in some third world country. Lots of people were complaining and disappointed in their surgeries. I heard several people actually yelling at the doctor in the exam rooms. My husband now needs cataract surgery and we have no intention of him going thru that. The surgeon we want to use requires a referral. When we called Bluegrass Eye Center, they refuse to refer to anyone but Ansari. We have to pay for another office visit with another doctor in order to get a referral to the provider of our choice. Dr Bowers was wonderful for a lot of years, but something has gone terribly wrong!!! Be careful!