A New Rooftime

Process went very well. We're happy with the quality of the materials and labor. Understandably, we needed to be flexible regarding the timing of the work since weather (especially heat intensity) came into play. As the crew worked, they made sure the gutters were cleaned out, which was helpful. The only suggestion for improvement - even though the crew used a magnet tool for clean up, we kept finding roofing nails in the garden and yard for several months after installation.

It went well. There was actually a little confusion over which service he was to provide. I had expected to have the inside of the attic inspected and the gutters cleaned out, but he thought I had a different package. The one he thought I had (and what he did for me) was actually something I needed more. So, no complaint there.

Service man used his ladder to stick his head in the attic opening. Offered insulation services, but I said that I was planning to do it myself and he was ok with that. Gave plenty of good advice. Offered to install attic tent, but decided to do that myself after the entire insulation is put in. Explained how it all worked. Knowledgeable and friendly.

They are honest, prompt and straightforward.

Horrible. I would never use their services again. I bought a Big Deal and wanted them to additional work as well. We had an appointment time of 10:30am- 11:30am and they did not show at that time. I called and emailed asking what happened, only to receive an email the next day tell me that they drove-by our home at 3:30pm that afternoon. I asked him if we could re-schedule to go over what work needed to be done and he kept reiterating the fact the Big Deal was just for Maintenance, which I understood when I purchased, but after a few of his consistent "reminders" I asked him to just do the work described in Big Deal and not to do any additional work. When I asked when they would be able to come out to do the work, he told me he could not give me an appointment time because they needed to keep the schedule clear for customers who were purchasing new roofs. At that point it was clear to me that my business was not needed, so I contacted Angie's List customer service to get my money back and I did.

Overall the guess the service is OK. But I did not get the attic shield that was promised in the ad.

All of the staff and workers were very helpful and informative - willing to go back and forth with questions and answers and coming up with solutions. Discussed options for vents and reducing heat buildup. Very pleasant to work with.

They did an excellent job. It was difficult scheduling initially due to the weather. They've come out a few more times on their own time to finished up and we'd recommend them.

The added insulation makes heating and cooling the house easier than before. The skylights are so efficent that ice will form on top of the glass when the outside temperature is only 32F. The E-glass also prevents the Summer Sun from heating the room. They completed their work efficiently and on time, and cleaned up any mess they made.

The initial consultation with Dale at New Roof went very well. He was very personable and it was obvious he knew what he was doing. He inspected the attic areas and the whole house with a thermal camera to determine the problem areas. He took the time to answer questions, provide tips, and didn't try to oversell, which was appreciated. He was honest about areas he felt he could improve and areas that he could not improve. The quotation was provided very promptly but seemed a bit high to me for the work to be performed but I felt comfortable enough with Dale to believe New Roof would do a good and thorough job. Honestly, I didn't try to obtain other bids so the price could have very well been competitive. Fortunately, New Roof had another job in the immediate area so we were able to be bumped up to an earlier date on the schedule. They arrived on time and completed the job in about half a day. The only problem we had was that they forgot to install the batt insulation in a couple of areas detailed in the service agreement. I called them to discuss and they came out in a couple of days to rectify the problem. This would be the main reason for the B grade but they were very responsive in addressing our concerns.

The company was prompt at getting an estimate, and arrived on the day/time agreed to for the repairs. But, the repairs were not performed completely or professionally. The tuck-pointing to the chimneys nor trimming overhanging shingles was done. The patch to the roof decking was not properly repaired - they placed a single sheet of shingles over the opening without any tar paper or wood barrier. The crown-coating was applied very poorly, and not to specification. The new soil pipe vent cover was not attached or sealed to the roof properly either. I called the owner, Dale, and spoke to him, and he sent his crew out again within the next week to make the repairs right. The second time, the crew still missed trimming the overhanging shingles, and only tuck-pointed 3/4 of each chimney. The patch to the decking was fixed, and they attempted to smooth over the poor crown coating job from the first time. To date, the tuck-pointing has still not been repaired, and the shingles have never been trimmed.

Overall it was a good experience. My concern was that it was a relatively warm day so I thought the thermal camera might not be able to detect insulation problem areas. The technician assured me that it was VERY sensitive and not to worry. Well, he found no problem areas, installed the Attic Tent and left with no recommendations for my house. I guess this is good news, but I can't help but wonder if the conclusion would have been the same on a 20 degree day instead of a 50 degree one?

I was concerned about how well my roof was constructed on my relatively new(~7 yrs) house because some of my neighbors have had problems. The service person was very knowledgeable and made a couple recommendations concerning the patching of pipes on my roof and insulation recommendations. He game me info on the construction and materials of my roof. All very helpful and reassuring. I'm glad that I had this done.

The entire crew was there before 8am and ready to go. I went off to work and gave them access to the attic. As far as I know, everything went well. The site was cleaned up well. I had a remodeling contractor there also and he said that there hadn't been any issues.Honestly, I wouldn't have gone with Rooftime if after the initial visit they hadn't spoken with my contractor. The estimator got there a half hour early and was driving away at the time we were to meet. I was left a written estimate but it had no notes on it nor a note for me to call them to get additional information. Come to find out through my contractor, Rooftime suggested a variety of things that needed to be done, how it should be done and at what cost. I would suggest that in the future, if the estimator doesn't talk to the homeowner, to at least follow up with a phone call to see if there were any questions. Again, if my contractor hadn't been there to get the information for me, I wouldn't have known or have been told the information that I needed in order to choose Rooftime. Their sales/scheduling woman is awesome, very attentive and quick to respond. I would recommend them.

We bought the big deal for $700. Our house is >100 years old, and Dale offered us a refund if the big deal wouldn't work. Well it worked; when they inspected our house, the urged us to get more insulation, line the attic with reflective material and add a solar fan to manage humidity. We ended up going with all of it. They had to reschedule once for weather, but found a new appointment quickly. They were very professional, explained everything, and acted quickly.

The chimney flashing was leaking and I paid $100 for a coupon from Angie's List for A New Rooftime. The coupon paid for someone to review my roof and give me an estimate. That was done the week between Christmas and New Years. The estimate to do the work was $750. I agreed to the estimate and they did the work on January 5. Prompt and fast. A couple of weeks later we had a hard rain and the chimney leaked just a little bit on one corner. I called and someone came that day to fix it. It has not rained since that repair, but I am fairly confident that if I have any trouble, A New Rooftime will quickly respond.

Dale arrived on schedule, and wasted very little time doing the inspection. He inspected the main attic, and installed the attic tent. He also inspected the attic above the family room & garage, as well as the exterior soffits, roofing, etc. He made three recommendations, one of which (vents in the soffits) I will have done in the spring by Rooftime, and one I will do myself. The third (adding 5" of insulation) we both agreed was a nice to do that would not payout quickly.

Everything went well. The inspector was professional, punctual, and honest. He advised that we already had an adequate amount of insulation for the attic.

The service was excellent and the information provided was clear and precise.

They were very professional and cleaned up everything. The young man was wonderful. They put the solar panel where I told them to. I did not see a great difference in cooling for the year but that may have been due to the insulation and drywall hat I had installed in that area. I had no problem with the work they did.

We could not use this as it did not work with our house. The guy was really nice and informed us when he came out.

I contacted the company about doing the service. He came out to look at the project and mentioned that it would need to be completed for it got too hot. I put it off over the summer and then decided not to use the type of insulation that is included within the deal. He were very nice and helpful.

Insulated entire attic. Installed 60 Soffit Baffles and an attic hatch insulation tent.

Great Company to work with! I felt very comfortable with A New Rooftime, an honest recommendation was given to ensure the proper repairs are made to our fire place. We will definitely call A New Rooftime in the spring when we are ready for a new roof and other repairs to our 100 year old home.

Company was efficient and careful with all landscaping as to prevent any plant damage as they tore down and replaced our roof. We had a difficult time choosing our shingle color and the company was patient and accommodating by providing us with multiple addresses to look at completed projects. All workers were respectful, efficient and prompt. Roof was completed within designated time to our satisfaction. A class company to work with.