L.E. Isley & Sons, Inc.

Excellent service. Better price than a nearby competitor by $150.00 for the EXACT SAME HEATER! Installers were in and out in about 1 hour. Cleaned up after themselves. Very satisfied.

I trust them. I like the people there. They are very friendly and knowledgeable. They had been in business for like 50 years, I figured anyone who had been around that long was probably doing OK. I will continue to use them.

There were timely, and very professional. I'm sure the job took longer then planned due to old plumbing problems,but they simplified the original plumbing lines and the system works wonderfully. They didn't charge me extra for the extra time they spent. One of the installers, Jason even phoned me the next day to report questionable electrical and heating issues that he saw while in the crawl space area, which I'm very grateful for due to safety concerns. I would recommend them to everyone.

Technician, Jason, came to evaluate situation. Very nice and knowledgeable. Left before 10:30am. Waited all day for a call with an estimate for a new tankless water heating system (or at least a call to let me know WHEN I'd get an estimate and how many days we might be without hot water). No call. Left a message with two people; after hours. Next day, secretary called near noon with estimate she could fax over. I thought it very unprofessional that the owner/manager did not call for such a large potential sale. I was expecting a high cost, but this warranted a personal call. I don't think they wanted this job. Estimated cost was $5,300.

They were just excellent. They were quick, they came the 2nd day of me calling.

Though not an emergency, I called the office around 8:30am and a plumber was at the house around 10:30am. He checked the valves, which only needed a simple tightening. I was hesitant to tighten them myself, so I called a plumber. The trip was very short (10 minutes) and the plumber cut the normal minimum hourly service visit down to $49. This was worth it, giving me piece of mind and not trying it myself and ending up with a broken valve and then the cost of a longer, emergency service trip!

After showing up on time, the first plumber inspected my septic tank to ensure that it wasn't full (I had recently bought the house, so I wasn't sure if I just needed the tank pumped). Once it was determined that wasn't the problem, he called another colleague to bring their snaking rig. After getting into my crawl space from the basement, they went to work attempting to unclog the line, but apparently the maple tree between the house and the septic system wanted no part of helping out. After removing about a 5-gal bucket's worth of roots and four hours later, we decided to call it quits and take an alternate route (which will be to abandon the septic tank and hook up to city sewer). Overall, the workers tried their hardest, but in the end their efforts fell short of fixing the ultimate problem (by no fault of theirs) but has allowed for some short-term alleviation in the drainage issues.

They were able to come the same day I called. I had to leave before he was done and he just left a bill for me. I did not get quotes from anyone so I don't know if this was a competitive price.

I have used him in the past. He is always really good. Punctuality was very good. They were very quick and courteous.

They called them and they got someone out to us pretty quick. The gentleman who came out had been doing this type of work for about 30 or 40 years. He did his business quickly and was on his way. If I ever have any plumbing issues, they'll be the first ones I call.

A man came out to give an estimate, but told us that we needed someone with more expertise. He never showed up and I've called three times.

I called early Saturday morning. Extra charges for Saturday also fuel charge. They were able to come early, checked it out. Discharge pipe seemed to be frozen outside the crawl space. Could not get it thawed. My concern was that pump would cause electrical fire. They assured me it wouldn't, but left it unplugged for the time being. Very nice and informative service rep. I would use them again, as I have before. Price stung a bit, but I knew the cost upfront and needed the assurance of safety.

Timely and did a good job and we are happy with them. They had to come back because of one toilet. They fixed it at no extra charge.

Noticed living room carpet was wet and discovered water heater in laundry room was leaking. Received three phone estimates to replace water heater and Isley price was by far less expensive and to my surprise was the only one that assured me it would be replaced the same day. Family was looking at staying at hotel for a night because it was late morning before I could make contact with plumbers. Job was done by 4 pm and price was as quoted including $20.00 Angie's list discount. We couldn't be happier with their service.

He got it completely shut off and warned me that there could be problems in spring. He was very helpful and let me know what would have to be done to do a permanent repair.

I have been using them since 1975. He (the serviceman) came out and he fixed the dripping without any problems what so ever. They also ordered a part to repair the drainage problem and will come back out to fix that problem as soon as the part gets in. I will continue to use them.

They did a good job, but their prices were pretty high. It was a quick fix and he wasn't here for very long. The price was just high for the amount of time they were here. They were only here for 15 or 20 minutes. They were quick to respond and found the problem quickly.

We have been using them for about 25 or 30 years. They are good. They come out when they say will and do a good job. They are the only ones we'll use.

They are so service oriented. We have a bucket load of animals today (we are animal groomers). Today, my staff came in and we only had a little bit of warm water. We had all these dogs to bathe. I called Isley and talked to Judy and told her who we were. I trusted them and they do good work. She told me that we had a full load today and asked if we could wait until tomorrow. I told her I didn't want to use anyone else, but we were desperate. They showed up an hour later. They are amazing. They cared enough about animals to send someone over that quickly. The whole experience was so gratifying. Incredible people to deal with. They are the only people we will hire.

Very well. They arrived on time, were pleasant, gave me an accurate estimate, fixed all projects in a timely manner.

We called them for an estimate on a Tuesday. They came to remove the old water heater and install its replacement the following day. They were courteous and professional, and were able to schedule us quickly. Their prices were great (we had received estimates that were asking for $600-$700 more than what Isley charged!). After the water heater was installed, there was a small amount of leaking, but they came out the next day and fixed it.

The plumber who arrived was on time and efficient. He removed the sump pit cover and found the pump clogged with grease from the kitchen.

We awoke on a Monday morning to 1 foot of water in our entire finished basement. I called Isley plumbing and they were at our home within 40 minutes to stop the flooding of our failed sump pump. The plumber worked quickly and effectively to stop the continuing flooding of our basement. Their response time, their quick work and their focus on customer service made our bad experience a lot better!

I was scheduled for a Friday between Noon and 4 pm. Plumber had not arrived as of 4:15 pm so I called the office. The lady there apologized saying that the previous customer's job had required more time than expected, but that I would be next. Isley's should have called to advise me of this, but they didn't. She also apologized for that. Fifteen minutes later, a man called from Isley's to tell me the plumber could not make it. I took 5 hours vacation time to be there for my appointment; UNACCEPTABLE. Isley rescheduled me for Saturday morning. Nate showed up promptly on Saturday morning. Nate was polite and professional. He evaluated the problem and decided that the toilet seal was the most likely cause. Nate removed the toilet and confirmed that the toilet was not fully seated on the wax seal. He replaced the wax seal with a double seal to ensure proper thickness. Nate cleaned his boots before entering and cleaned the work area afterward. Nate did a great job.

Plumber came and checked the toilet and identified that it was the main line out of the house that was clogged. He called and had someone come out with the right machine to clean out the line.