Turner Appliance

THEY CAME WHEN THEY WERE SUPPOSE! THEY WERE JUST WONDERFUL!

I THOUGHT THAT HE WAS HONEST, EXPLAINED DETAILS AND SOME IDEAS TO SAVE COSTS LATER ON

TO REPLACE DRYER BELT ALONG WITH AL DISCOUNT STILL WAS WAY TO HIGH IN COST.

THE COST CAME IN LESS THAN KEN, THE SERVICE MAN, ESTIMATED. ALL AROUND A GOOD EXPERIENCE.

CALLED AROUND 2PM AND CAME THE VERY NEXT MORNING, DRYER HAD TWO HEATING ELEMENTS HAD TO GO GET THE SECOND HEATING ELEMENT AND HAD IT FIXED BY 5PM. SAME DAY. WOULD HIRE THEM AGAIN!!!

ORIGINAL REPAIR BROKE DOWN; TECHNICIAN RETURNED THE SAME DAY AND CORRECTED PROBLEM AT NO CHARGE

HES VERY KNOWLEDGEABLE, HES PLEASANT. THE COST WAS REASONABLE - I DID NOT HAVE TO REPLACE THE WASHING MACHINE. GREAT SERVICE!

CALLED TO LET ME KNOW HED BE LATE, EXPLAINED THE PROBLEM BEFORE THE REPAIR, AND SWEPT UP AS PART OF AN EXCELLENT CLEANUP.

APPOINTMENT SCHEDULED WITHIN 24 OF CALL FOR SERVICE. PROMPT ARRIVAL

THEY GIVE YOU YOUR OPTIONS AND LET YOU DECIDE WHICH OPTION YOU WANT TO GO WITH WITHOUT PRESSURING YOU. THIS IS THE 2ND TIME WE HAVE USED THEM.

VERY PROMPT, TECHNICIAN AT MY HOUSE IN 15 MINUTES.

PROVIDED INFORMATION/REFERRAL TO APPROPRIATELY FIX PROBLEM

SHOWED ME WHAT WOULD BE INVOLVED IN A REPAIR, ADVISED TO PURCHASE A NEW UNIT. VERY PLEASED WITH THE EXPERIENCE, WILL PROBABLY PURCHASE A UNIT FROM THEM

THEY DO VERY VERY GOOD WORK AND MORE IMPORTANTLY THEY WERE ON TIME.

THEY TOLD ME THAT IS WAS GOING TO BE CHEAPER TO REPLACE THE REFRIGERATOR THAN TO REPAIR IT. RICK THE TECH, GAVE ME A NAME OF A PLACE TO GO LOOK FOR A NEW ONE. HE WAS VERY NICE. HE EVEN SHOWED UP EARLY.

HE KNEW WHAT THE PROBLEM WAS JUST BY THE SOUND IT MADE. DID A GREAT JOB. VERY PROFESSIONAL. EXCELLENT COMPANY.

THEY WERE HERE IN LESS THAN 24 HOURS. THEY DETERMINED IT WAS A RESULT OF THIS BITTERLY COLD WEATHER CONFUSING THE THERMOSTAT. I WAS GLAD THAT IT WAS NOT THE COMPRESSOR OR SOMETHING MORE SERIOUS.

LATER, WE FOUND OUT IT WAS NOT UNDER WARRANTY AND WE ORDERED THE PART AND FIXED IT OURSELVES, WHICH WE COULD NOT HAVE DONE WITHOUT THE SERVICE.

IT WAS A VERY QUICK, EFFICIENT AND ON-TIME SERVICE CALL. WE APPRECIATED THE HONEST ESTIMATION OF REPARABILITY.

THE WORK THEY DID WAS FINE BUT THEIR INTERNAL COMMUNICATION WAS POOR. THEY SAID SOMEONE WOULD BE HERE ON SATURDAY AT NOON. THEY WERE NOT ONLY ON TIME BUT EVEN A LITTLE EARLY! HE DISCOVERED TWO HEATING ELEMENTS WERE SHOT SO REPLACED THEM. MORE THAN THAT THOUGH THERE WAS BAD SWITCH. NOT HAVING THE PART WITH HIM, HE SAID HE WOULD PICK IT UP AND COME BACK ON MONDAY. HE NEVER SHOWED UP AND NO ONE BOTHERED TO CALL TO LET ME KNOW. I CALLED THEIR OFFICE AND WAS TOLD THEY WOULD CALL ME WEDNESDAY AT 8:05 AM THEY HAD TO ORDER THE PART. WEDNESDAY I STARTED CALLING THEM AT 8:30. WHEN SOMEONE FINALLY ANSWERED THEY SAID THEYD CHECK ON THE STATUS OF THE PART AND CALLED BACK RIGHT AWAY. WE SCHEDULED AN APPOINTMENT THE NEXT DAY. FINALLY THEY REPAIRED MY OVEN.

I REALIZE A GRADING OF EXCELLENT IS TO BE RESERVED FOR THE TRULY TOP NOTCH COMPANIES AND TURNER APPLIANCE IS ONE OF THOSE COMPANIES IN MY OPINION. THEY CALLED TO CONFIRM OUR APPOINTMENT PRIOR TO THE DATE SCHEDULED, CALLED UPON LEAVING FOR OUR HOME AND ARRIVED EXACTLY WHEN THEY HAD ORIGINALLY ESTIMATED. THE REPAIRMAN HAD THE REPAIRS COMPLETED AND THE APPLIANCES BACK IN PLACE IN LESS THAN THIRTY MINUTES AND WAS VERY CORDIAL AND PROFESSIONAL. THIS FIRM DOES EXCELLENT WORK.

WE RE SCHEDULED ONCE AND THEN THEY DID NOT A NO CALL NO SHOW AT THAT POINT.

RICK WAS VERY HELPFUL AND KNOWLEDGEABLE.

I COULD HAVE FIXED THE REFRIGERATOR MYSELF IF I JUST WOULD HAVE LOOKED MORE CLOSELY. ALL THAT HAD TO BE DONE WAS SLIDE THE HOSE BACK ON THE FITTING. I WAS ONLY CHARGED THE $40 MINIMUM SERVICE CALL CHARGE FOR IT, WHICH I CAN'T COMPLAIN ABOUT--THAT WAS ONLY FAIR. REPAIR PERSON WAS KNOWLEDGEABLE AND UPFRONT ABOUT PROBLEM AND OTHER INFORMATION ABOUT THE DRYER.

DIDNT HAVE TO DO VERY MUCH BUT HE FIGURED THE PROBLEM OUT VERY QUICKLY.