KELLEY TOM BUICK SVC DEPT

The repairs were not made as they should have been. The appointment with the regional manager was never scheduled. This was paid for with insurance so no store responsibility was accepted. The body shop manager was not helpful and was demeaning. This is a new car and repairs should have been made.

unknown

Great waiting room.

This place is always quick to check you in and get you on your way if you are leaving your vehicle for work to be done.  Their shuttle is great.  I can always count on them.  The work is typically competitive though I have left and gone to other suppliers due to high prices of more involved work.  However, I do trust them to do the work properly.

Their service was what I had expected it to be. They were a little bit high priced, so I would probably be neutral in terms of recommending them to others. The price for work on both the cars was about $4000. I probably would use them again in the future.

The experience has always been very good. We go there because we bought the car there. It's an American car. Because of new regulations they have to use a blended synthetic oil which is more expensive. I guess that's just the way it goes.