Founded 2003 • With Angi since July 2002
Amenities
Free Estimates
yes
Warranties
satisfaction
Senior Discount
no
Eco-Friendly Accreditations
No
Licensing
Bonded
Insured
This pro has not provided any licensing information to Angi at this time.All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.
Verified Reviews
Showing 1-25 of 40 reviews
MAYME W.
07/07/2017
They charge $16 per visit. I left on Friday and I came back on Monday, so they just handled Saturday and Sunday. I wouldn't know for punctuality because I'm away. I've used them for years so they're familiar with where I keep my cat supplies.
Description of Work
I have 2 cats & they just feed them and change their litter box.
Category
pet sitters
Service Provider Response
Thank you!JENNIFER C.
10/29/2015
We have had Purrfect Pet Sitting in to check on our cats for numerous trips over the years. I know that the cats will always have fresh water and food while we're gone and we'll come home to no surprises outside the litter box. Every visit Angela gave the cats a can of moist cat food on a plate as requested, then she takes out the litter and food waste so the house does not reek of stale food or kitty waste. This trip we had a contractor finishing a remodeling project during the day while we were away. We told Angela the hours he might be working in the house so she could avoid him if it made her uncomfortable. Instead, when we came back the contractor talked about our lovely friend who came to care for the cats. Angela is kind and professional.
Description of Work
We had Angela feed and water our cats and scoop kitty litter every other day while we were on a trip.
Category
pet sitters, dog walkers
Service Provider Response
Thank you so much!michael R.
06/10/2014
Dorothy T.
01/28/2014
After I had back surgery, I used Purrfect Pet Sitting to come to my home |to care for my 3 cats (feed and water them and clean out litter boxes). |They did an excellent job, and the cats responded to them very well. Not |sure of the dates.........
Description of Work
.
Category
pet sitters
Service Provider Response
Thank you so much!Mary P.
10/06/2013
Michael S.
02/26/2013
Everything we have ever asked Purrfect Pet Sitting to do - they have happily complied. We have even called them periodically to get a verbal update on how things are going.If they do not answer their phone I gladly leave a message. They have always been quick to communicate back to us. I really believe there is not a better company out there!
Description of Work
Where do I begin? My husband and I have used Purrfect Pet Sitting from almost the companies inception 10 plus years ago. We called upon The Caseys because they were recommended by the previous pet sitter who was at the time moving out of state. We owned a cantankerous bulldog, Chet, and a meek chihuahua, Karmin. The bulldog was so obnoxious that nobody else would watch him. Angela and Mike did not bat an eye. They came over introduced themselves, acquainted themselves with both dogs and never once had any problems with the bulldog's attitude. We left a laundry list of chores for them to do. Our animals were on special diets with their food, they slept in special areas, they had indoor as well as outdoor toys. We asked them to collect our mail, to turn different lights off and on periodically, to open and shut different window blinds. Every inch of detail was paid attention to. We now have a new set of animal babies that they take loving care of - 2 dogs and a cat. Never have we been more satisfied in our professional relationship with a company! We fully and whole-heatedly recommend Purrfect Pet Sitting to anyone that wants loving care for their pets. We have trusted them for all these years and would never consider another company.
Category
pet sitters
JEFF & LAWANA D.
02/21/2013
This company is wonderful and very responsible. I wanted a company that was interested in getting to now my dogs instead of trying to impress me. When they came to the house to meet the dogs, my dogs loved them right away. My dogs are usually very picky about who they like and let get close to them. When I returned from being away, I found my dogs happy and well taken care of. They went above and beyond what they were suppose to do. I will definitely be using them again!! Lawana Davenport Indianapolis
Description of Work
My husband and I were going out of town and needed to hire someone to watch our 3 dogs and 1 cat. I went to Angie's list and found Purrfect Pet Sitting. I called and explained that I needed some one to come over 3 times a day to let my dogs out and then feed them in the morning and evening. I also needed them to make sure the cat had food and water, plus clean the litter box. The owner Angela Casey sit a time up to come over and meet my dogs and cats. I went over all the paperwork she wanted me to fill out and her prices. I was very happy with the price. We set everything up and I wasn't worried about anything. When I returned I found my dogs and cat very happy and well taken care of. They did everything I asked of them and did it within the time range I wanted. They even left me notes every day about how their visit went. I thought that was very cool. Lawana Davenport Indianapolis
Category
pet sitters
Kathleen W.
02/16/2013
I write this review because my cat almost died by their neglect. My dispute has been with the owner in the lack of business responsibility and communication. I found a new pet sitter for the market rates and who is performing above expectations.
Description of Work
Where do I start? Issues with Service I should blog about why I decided to fire the pet sitter. I don't like having to fire anybody, but I am not going to be paying for someone not to do their job on a consist basis. Back in September I had contacted a pet sitting agency based in Fishers. My prior pet sitter had to close her business due to personal illness. She was an awesome pet sitter, and probably expect no one to come close to her level of service. But I do have minimum expectations. The pet sitter owner placed me with this young girl, about out of high school. She came to my house one afternoon that was convenient for her schedule to do the initial consulting. Apparently this was her first time being a pet sitter. She asked no questions and was extremely nervous. I gave her a tour of the house and cats. Wrote up a checklist on things to do during her visit, and of course the house key. The next day, I expressed my concerns with the owner about the girl not being prepared for the consultation, not asking questions, etc. but I told the owner I would be giving this lady a chance. About a month passed before I was called back to traveling for work, and I booked my pet sitting appointments for Wednesdays (anytime). I made it clear to the owner, and pet sitter, that if two consecutive appointments are needed to get everything done, then do an hour long session, so the cats can get the extra attention while I am gone. I would schedule 45 minute sessions with the previous sitter. The previous pet sitter left notes, took care of things, turned off garage lights, groomed the cats, enjoyed my cats, cleaned up messes, did a great job in the kitty litter box maintenance. This girl started pet sitting for me last week of October. I noticed she did not leave notes. I noticed sometimes she left the upstairs bathroom curtain open from the kitty litter, and then the cats would then spread the kitty litter on my bathroom floor. She would accidentally leave lights on. Leave pet messes, cat pee, dried, poop, vomit on the carpet and floors. I would notice the pet water fountain being completely EMPTY. I noticed that the 3 kitty litter boxes seemed to not have been cleaned well. Being the nice person I am, I tried to correct the issues by leaving her reminder notes on what needs to be done. Some of the issues would disappear only to reappear later. The last note I left her was to clean up the cat messes. I had come home to maybe 3-4 messes the prior week, thinking ok.. between Wednesday and Thursday it is possible they could have done this on mostly Thursday. But then this Thursday night I come up to count at least 10 distinct pet messes that are dry and old and can tell right off the bat the cats had been sick this week and she wasn't cleaning up the messes. I also had to clean up the mess in my upstairs bathroom caused by her not closing the bathroom curtain for the cats to exit the right way. So, you know sometimes the people you hire need to be replaced by better people who are more eager to work, willing to clean up messes, put things like curtains back in their place, and take time to thoroughly clean the boxes. I called the pet sitter owner and politely explained what had happened and asked for a replacement person starting in January 2013, that this next week would be her last week. Come January I get a new pet sitter for one week. She seems fantastic but the owner sends me an incorrect invoice for the previous month, which had a different rate than what I was used to seeing. She advertised and we agreed to one rate of $28/hr and then she changed my rate to $36/hr. Of course I was upset because I had not agreed to the rate change any time before and made her correct the invoice. We started having arguments about the new rates/invoices and I became fed up. I needed a long term pet sitter, $36/hr was very above market value, and I will get someone in the $20-$28/hr range. We decided to cancel our arrangement after the last appointment with the new pet sitter. On the last week of pet sitting service, one of my cats got very sick. He bled all over the house and was in deep pain and squatting in his litter box when I came home. I came home to notes about my cat’s issues and that the pet sitter would have the owner call me about it. The owner never called me to tell me my cat was bleeding and could not use the bathroom. The day I got home, I rushed him into the vet where he was obstructed and almost died. He had to have emergency surgery to remove all the stones in his bladder. SHAME ON YOU, for not contacting me about the cat's bloody urine all over the carpet and floors. The pet sitter followed up with you and you FAILED to follow through on your responsibilities. ~~~~~~~~~~~~~~~~~~ Issues with Communication and Business Responsibilities As discussed during the phone interview, $28/hr was the rate for the pet sitter to come in once a week for one hour session, not two separate half-hour sessions. The hour requirement expectation was communicated to both parties. This information was/is still advertised on your website for rates and fees. You did not provide me paperwork to review and sign on special rate at $36/hr nor a service agreement. Regarding the October/November invoice, the rate was $28/hr as expected and I paid in full. You made no indication of a discount or new client rate in any communication or invoice. Market Rates: Previous petting sitting services by your competitors have been as such 45 min for $20 per visit. The market rate of similar services in the northside area is between $18-$25 per hour for cat sitting. A $28/hr rate is overly generous. A $36/hr rate for cat sitting is excessively above market value. Raising the rates above agreed and advertised terms from $28/hr to $36/hr without mutual agreement was unacceptable. Owner did not provide service agreement for signage Owner did not provide timely or accurate invoices
Category
pet sitters
Service Provider Response
We had nothing but problems with this client since she hired us in October. So, we're not surprised about the bad rating. We went above and beyond for this client. Unfortunately, this is another example of someone unappreciative of the hard work and dedication of our pet sitters. Her cats are ill and get sick a lot, including urinating on her kitchen counter and outside of the litter boxes. It took an hour each time our pet sitter was there because of the overwhelming amount of mess that had to be cleaned. We did everything for this person, and her cats, and could not make her happy. She complained about everything, including our rates. She tried to hire one of our pet sitters out from under us, and at a rate that wasn't even worth this person's time. Our pet sitter politely declined and immediately informed us. We have the email, which this client sent to our pet sitter, as proof. After receiving several rude emails from this client over the course of a few months, we politely referred her on to another pet sitting company. We were not fired. When we did care for her cats, it was just one day a week. An accusation of neglect is totally unfounded.michael R.
01/03/2013
Mimi H.
12/31/2012
Purrfect Pet Sitting has been absolutely WONDERFUL and I haven't worried about our two boys since we went on vacation. Shauna has been SUPER keeping us informed about what the boys are doing, how their appetites are, and whether they are playing or not. She also offered to brush the boys because they were shedding a little so of course I told her that would be great. She has gone above and beyond what we expected and has gone so far as to text us each day she visits to let us know how things are going and has even sent photos of the boy watching her clean the litter boxes and playing with their toys. We would RECOMMEND this company to both friends and family.I have not worried once about how everyone is doing because I KNOW they are in good hands!
Description of Work
Feeding and playing with our two cats and keeping the litter boxes cleaned every other day.
Category
pet sitters
Service Provider Response
Thank you so much Member. We appreciate the feedback!Eugene O.
10/08/2012
We had continual trouble from the word 'go'. We arrived at our place for vacation on Saturday. The email that was sent by the sitter went to the Spam folder so we didn't see it until Monday. The email from the sitter said that our dog was "very dehydrated, had terrible diarrhea, was urinating in the house, was shedding abnormally and seemed depressed". The sitter requested that we have our vet prescribe Xanax for him over the phone. Having no idea what was actually happening and not having seen the dog our vet politely declined. We sent a family friend over to check on our dog, on Tuesday and she took him home with her. The dog appeared to be fine while he was with our friend, and was fine when we got back. It is possible the situation was as described by the sitter, but it seems unlikely that things got better so rapidly. Needless to say we will not be using Purrfect Pet Sitting ever again. I do not know what went on in my house, and with my dog, but I do not want that experience ever again. BTW, I still had to pay as though they had done 7 days' work.
Description of Work
We contracted to have a sitter check in on our golden retriever (age 7) twice per day and check on the mail, water plants, etc.
Category
pet sitters
Service Provider Response
A lot of information has been left out of the Customer's complaint against our company. We were hired to care for their Golden Retriever Zee, August 4-11, 2012. We sent one of our best Pet Care Specialists to meet with them in advance. She has 20 plus years experience in animal care and behavior, and is also a board certified Veterinarian Technician. The Customer signed a Service Agreement hiring our company to provide 2, 15-minute visits a day for their dog, Zee. From day one, Zee started to show signs of separation anxiety. He was panting heavily, shedding excessively, had diarrhea and was urinating in the house. We immediately contacted the Customer via email, and followed it up with a phone call in which we had to leave a message. When we didn't hear back from them, we contacted the "emergency contact" person listed on their Pet Information Sheet. That person didn't know anything about Zee, didn’t know they had left for vacation, and didn't understand why they had listed him as their emergency contact. When I was finally able to speak with Mrs. O'Donnell, on the phone, she advised me to contact their veterinarian for medication. The veterinarian refused to prescribe any medication, including Metronidazole for the diarrhea. We informed the Customer of this, I spoke with her personally, and she told me she would follow up with their veterinarian to see what they could do to get Zee the medication needed to help him feel better. We never heard back from them about that. At that point, we didn't know what to do except keep Zee as comfortable as possible. So, our pet sitter donated her time staying 45-minutes to an hour each visit and visiting Zee three times a day because she was genuinely concerned about his health and well-being. She thoroughly cleaned all pet messes (which were daily), brushed Zee twice a day and took Zee on walks to get him out of the house. The Customer were not charged for any of these extra services (extra visits to the home, extra time spent with Zee, and excessive pet cleanup). Our pet sitter literally donated her time, and her reports of Zee’s behavior were accurate. She provided the utmost care for Zee and went above and beyond for this client. The Customer called a friend to go to their house to check on Zee. Their friend took Zee home with them. When our pet sitter showed up at the house to care for Zee he was gone. Their friend left a note with her phone number. We called to check on Zee and didn’t receive a call back. The clients were billed for this pet sit upon their return home, as services were rendered. We didn't receive payment until three months later. Several invoices were mailed and a call was made to their home. At one point, we were told they hadn’t received an invoice. We only charged them a $5 late fee which could have been so much more per the Service Agreement they signed. We were more than patient and accommodating. At no time, in the three months since their return home, were there any complaints, phone calls, or emails in regards to the pet care provided for Zee. The first complaint received was from the Customer, three months later, after having received our past due letter in the mail. He mailed a check the next day and that check was returned to us. Their bank would not honor the check, so our account was charged an NSF fee which the Customer refused to pay. We paid the NSF fee because we just wanted to be done with the situation. We finally received payment and the check cleared.Kim P.
10/08/2012
Stephen R.
08/26/2010
Robert S.
08/31/2009
We recently used them for a long weekend at the end of July and then one week later we used them during our weeklong vacation. While we were gone, there were bad storms and our dog got upset and nervous. He had vomitting and diarrhea. Our pet sitter let us know the situation and how she was handling it. She did a great job. When we got home, there was no sign that he had even been sick. She cleaned up our dog and the area where he had been sick. We know we can always count on Purrfect Pet Sitting and we never have any worries about leaving our dog in their care.
Description of Work
We have been using them for more than 1 year at various times for long weekends or extended vacations. They are always available when we need them to be. They always follow our instructions on number of visits per day, etc. They are wonderful to work with. They really care about our senior.
Category
pet sitters
ROBERT C.
04/24/2009
Have used them several times in past 1+ years. The service has been great and I would not hesitate to use them again or recommend them.
Description of Work
We use Purrfect Pet Sitting to check on our two cats when we are on vacation. Once a day they stop by to feed the cats, clean the litter box, and take in mail and newspaper. They will do other things like water flowers if asked.
Category
pet sitters
CAROL K.
09/02/2008
Their prices were reasonable. They came in every day and spent time with him, so he didn't get lonely. They then left me notes on what had happened during the week. They also got my mail and watered my plants for me, too.
Description of Work
They came in and took care of my cat while I was on vacation for a week. This was the first time that I had used them.
Category
pet sitters
SUSAN H.
02/02/2008
To begin, I left a message for Angela to call and it turns out when her husband returned my call that evening that Angela was in labor and he was responding for her...how responsive is that! He said she would call me the next week...which she did. What a joy to have connected with this company. The person who is walking Annie, D'Arcy, is perfect. She comes on time, plays with Annie, takes her for 1/2 hour walk, cleans her if she got muddy, and rubs her belly. D'Arcy is so caring and gentle with Annie. I can't praise her enough.
Description of Work
I needed a dog walker three times a week.
Category
dog walkers
BETH M.
10/24/2007
Doug B.
01/18/2007
BARBARA T.
09/27/2006
They do a great job, are very dependable and my dogs are fond of Mike. This is the second time I've used them. It's wonderful to be able to leave your pets and not worry about their care. The dogs get to stay in their home without kennels or crates.
Description of Work
Walked and fed my two schnauzer poodle mix dogs while I was out of town for the weekend.
Category
pet sitters
GARY & DAWN V.
08/23/2006
Lawanna showed up on time to go over all details two days before our trip. She kept us informed of what was going on with the pets and even moved her schedule around to accommodate showings of our house, which is currently on the market. We came home to a really clean house and happy babies (pets)!
Description of Work
Feeding pets (all seven of them!), bringing in mail, watering plants, cleaning up any messes, turning lights on and off, scooping kitty litter, taking dogs for walks, playing with pets.
Category
pet sitters, dog walkers
TOM W.
06/07/2006
WE COULD NOT BE HAPPIER! Since we were a little apprehensive about using a petsitter, we called around asking if anyone would be willing to visit our house and meet the family before we committed to using any one service. Angela was the only one who showed a genuine willingness to meet with us and understood that we weren't going to hire someone we ''didn't like'' or feel like we could trust. She brought Laura with her since she was the one who would be looking in on our kids. Everyone got along great and we hired them on the spot. Our spooky cat even came out to visit. While we were gone everything was great. We came back to a vacuumed house, clean countertops and a daily progress report. Every detail was captured. Most importantly, our kids were healthy happy and you could tell they had had lots of attention and exercise. We even had our flight cancelled and had to call at the last minute to arrange for another day of petsitting. They handled it perfectly. They were very professional
Description of Work
Angela and Laura watched our 3 dogs and 2 cats while we were on vacation outside of the US. It was our first experience with a petsitter and we were nervous about leaving our kids in someone else's care. We have 2 big obnoxious dogs, 1 of which has had problems when kenneled or left alone. We also have one older small dog and 2 cats. One of our cats is extremely spooky and will hide when strangers enter the house. We wondered if he would eat while we are gone or if he would hide each time the petsitter visited. We needed 3 visits a day for 6 days. They even offered to water the plants and take in the mail. They did all of this and more. We will be using this petsitting service for years to come!
Category
pet sitters
JILL S.
05/10/2006
Lawanna was fabulous. She left us great notes about how our cats were doing. She even cleaned up after our cats when they had accidents! I would highly recommend Purrfect Pet Sitting. I felt like our ''babies'' were well taken care of while we were gone and I didn't have to worry about a thing!
Description of Work
Lawanna came to our home twice a day to feed our cats. She brought in the mail, paper, watered plants, and cleaned the litter boxes. She even vacuumed the day we came home.
Category
pet sitters
Doug B.
05/04/2006
They were very kind and loving to our dogs. They followed instructions that I had laid out and left very thorough notes for each day about their visits. They were really reasonable in price. The approximate cost is based on a two day service.
Description of Work
They babysat our dogs.
Category
pet sitters
ASHLEY M.
02/26/2006
Lawana is great and we couldn't be happier. We interviewed several pet sitters, but our dogs responded best to Lawana, which is why we chose her. She understands that we don't always know in advance when we will need her. She not only leaves a note, but she also cleans the dogs feet when they come in so they don't track mud into the house. She makes sure they have food and changes their water out also. Lawana is great. The owner of Perrfect Pet Sitting is available by phone and email and was very accommodating when we first inquired about having a pet sitter come to the house.
Description of Work
Lawana comes to our house once during the day and lets our two miniature pinschers out. We do not have a consistent schedule with her because our schedule is always changing, but she is very accommodating and friendly, no matter how little notice we give her. She always leaves a note and gives me a full report on our dogs ''business.''
Category
pet sitters
Phone
Address
11469 Charleston Pkwy
Fishers, IN 46038
Service Categories
Animal & House Sitting
Dog Walking