Appel Heating & Air Conditioning

SERVICE MAN SEEMED KNOWLEDGABLE. CLEARLY EXPLAINED PROGRAMMING. TOUCHED UP PAINT (I PROVIDED PAINT) AROUND NEW THERMOSTAT. VERY TALKATIVE.

IT IS OUR BELIEF THAT IF WE HAD NOT HAD SUCH A REPUTABLE COMPANY LIKE APPEL ASSESS THE PROBLEM, THE OTHER COMPANY WOULD NOT HAVE DONE THE NECESSARY REPAIRS.

APPEL WAS TERRIFIC, EVERYTHING WE COULD HAVE HOPED FOR. THEY DID A THOROUGH ASSESSMENT OF OUR NEEDS AND DIDNT TRY TO SELL US MORE THAN WE NEEDED. BECAUSE WE CALLED DURING A PARTICULARLY BUSY TIME, IT WAS A WEEK FROM THE TIME THEY CALLED TO THE TIME THEY COULD INSTALL OUR NEW A/C & FURNACE. THEIR SERVICE REP LET US USE TWO WINDOW UNITS (WHICH COOLED THE HOUSE QUITE WELL) FOR NO EXTRA CHARGE.

APPEL WAS ABLE TO SEND SOMEONE WITHIN 2 HOURS WHEN TWO OTHER COMPANIES SAID IT WOULD TAKE 2 DAYS. BOTH THE SERVICE MAN WHO MADE THE ESTIMATE AND THE INSTALLER OF THE NEW A/C WERE FRIENDLY AND ANSWERED MY QUESTIONS.

THEY ALWAYS SERVICE MY HEATING AND AIR SYSTEM. THEY ARE VERY PROMPT, EFFICIENT, PROFESSIONAL, AND POLITE. THEY ALWAYS DO GOOD WORK!~

JUAN WAS FABULOUS AND EXPLAINED PROJECT TO HER AS A FIRST TIME HOMEOWNER. SOLD THEM A SERVICE CONTRACT AND SAVED HER $100 ON PRICE/WAS WITHIN 15 MONTHS OF SCHEDULED TIME TO ARRIVE. SERVICE CONTRACT INCLUDES 2 VISITS PER YEAR, ONCE FOR HEAT AND ONCE FOR A/C/THEY REPAIRED SYSTEM THAT HAD BEEN NEGLECTED FOR 8 YRS

THEY CAME AND DID EVERYTHING IN ABOUT 4 DAYS. THEY REALIGNED THE CHIMNEY. THEY REMOVED 2 OIL TANKS. WHEN WE CALLED OTHER COMPANIES TO REMOVE TANKS, THEY QUOTED ABOUT $500 PER TANK. APPEL CHARGED $550 TO REMOVE BOTH. DUCT WORK-$785 FOR 2 SUPPLY RUNS INCLUDING CUTTING THE FLOOR. AIR CONDITIONER, 3 1/2 TON AMERICAN STANDARD-$2200. FURNACE WAS 92% EFFICIENT AMERICAN STANDARD-$3200. WHEN THEY WERE DONE YOU COULDNT TELL THEY HAD BEEN HERE EXCEPT FOR THE FACT THE HOUSE WAS WARMER. OUR HEATING BILL WENT DOWN ABOUT 30%. SCOTT APPEL WAS QUICK TO RESPOND. HE WAS VERY PROFESSIONAL, FRIENDLY. ANDY AND VIRGIL WERE EXCEPTIONAL (INSTALLERS) CLEAN, FRIENDLY, CAME ON TIME AND DIDNT SCARE OUR KIDS. WOULD HIGHLY RECOMMEND THEM.THEY ALSO INSTALLED AN ELECTROSTATIC FURNACE FILTER. PRICE WAS ACTUALLY LESS THAN $7,000 TOTAL. WHEN THE WEATHER WARMED UP, VIRGIL CAME AND PRESSURIZED THE AIR CONDITIONER FOR FREE. ALSO, HE SAID IF WE HAD ANY PROBLEMS, TO CALL HIM AT HOME AND HE WOULD COME BY ON HIS WAY TO WORK.

I FOUND THIS COMPANY USING THE ANGIE`S LIST AND FIND THEM TO BE VERY GOOD. WITH THE PURCHASE OF A SEASONAL SERVICE CONTRACT I GET PRIORITY SERVICE.

BEST SERVICE I`VE EVER HAD. EVERYTHING FIRST RATE.

THE TECH DID A GOOD JOB. HE DIDNT GIVE A PRICE BEFORE HE ACTUALLY STARTED. WE WOULD HAVE LIKED TO HAVE A QUOTE UP FRONT.

THEY TOLD US WE NEEDED A WHOLE NEW SYSTEM, BUT ANOTHER COMPANY WAS ABLE TO JUST REPLACE THE COIL - AT HALF THE PRICE. TRIED TO HARD SELL THE A/C UNIT.

THEY WERENT HONEST AS FAR AS INFORMING ME OF BRAND NAME UNITS AVAILABLE - HE CALLED LATER TO APOLOGIZE BUT IT WAS TOO LATE.

THEYRE PROMPT, CLEAN AND VERY CONSCIENTIOUS. THEY MAKE SURE THEY GET THE WORK DONE WELL

AC WAS NOT WORKING. CALLED 7:45AM AND A TECH WAS OUT BY 8:15AM. WORK WAS COMPLETED BY 9:00AM. MUCH FASTER SERVICE THAN EXPECTED!

PROBLEMS IS NOT RESOLVED AFTER TWO SERVICE CALLS.

THEY HAVE AN OVERALL A!!!! WOULD RECOMMEND THEM!!!

I WAS VERY PLEASED WITH THIS COMPANY AND WILL HIRE THEM AGAIN. AFTER 3 VISITS TO REPAIR THE AC (THE LAST 2 VISITS WERE NO CHARGE) IT WAS CLEAR THE UNIT WAS TOO OLD TO REPAIR AND THE AMOUNT I PAID FOR THE FIRST SERVICE CALL WAS DEDUCTED FROM MY FINAL BILL. EVERYONE I DEALT WITH WAS FRIENDLY, COURTEOUS AND HELPFUL. THEY TOOK AS MUCH TIME AS WAS NEEDED TO DO A FINE JOB.

I CHOSE APPEL WHEN THEY COULD COME OUT BEFORE A COMPETITOR WHEN I WAS W/O A/C DURING A HEAT WAVE AND STUCK AT HOME. THE ON-SITE TECHNICIAN WAS FRIENDLY AND CONSIDERATE. HE ADVISED ME TO START SAVING FOR A NEW UNIT (WHICH I ALREADY KNEW), BUT REPAIRED THE OLD UNIT W/O A HARD SELL TO JUST REPLACE IT -- WHICH I REALLY APPRECIATED. MY ONLY COMPLAINT WAS THAT I ASKED HIM TO HAVE SOMEONE TALK TO ME ABOUT MY OPTIONS AND ESTIMATES OF A NEW SYSTEM, AND I NEVER HEARD FROM ANYONE (3 WEEKS NOW).

SERVICE MAN WAS VERY HELPFUL., ALWAYS EXCELLENT

VERY PLEASED WITH THE SERVICE. CLEAN, EFFICIENT, VERY PLEASANT WORKMAN

THEY HAD TO COME BACK MORE THAN ONCE TO BRING MORE PARTS. I WAS REALLY IMPRESSED WITH THEIR QUICK SERVICE

THEY WERE PROMPT IN RESPONDING AND GAVE ME A DETAILED BREAKDOWN OF ALL THE COSTS. THEY DID A NICE JOB CLEANING EVERYTHING UP TOO. I WAS REALLY PLEASED.

THE SERVICEMAN ARRIVED ABOUT 10 MINUTES EARLY AND COMPLETED THE WORK WITHIN ABOUT 30 MINUTES. I ARRIVED FOR WORK ON TIME EVEN THOUGH I HAD EXPECTED TO TAKE THE MORNING OFF TO WAIT FOR THE SERVICEMAN TO ARRIVE! HE WAS QUITE KNOWLEDGEABLE AND WAS ABLE TO PINPOINT THE PROBLEM WITHIN MINUTES, HAD THE REPLACEMENT PART IN HIS VAN AND INSTALLED IT QUICKLY. I''M VERY PLEASED!

PROMPT. TECH ALSO TRIMMED BACK BUSHES NEAR A/C UNIT AND REPLACED AIR FILTER (WHICH WE PROVIDED).

I CALLED THEIR ANSWERING SERVICE 20 MINUTES BEFORE THEY OPENED---THEY CALLED BACK WITHIN 20 MINUTES OF OPENING. THEY WERE VERY PROFESSIONAL AND EXPLAINED EVERYTHING THEY WERE DOING AND DID TO US, TOLD US HOW TO GET LONGER LIFE FROM OUR NEW UNIT, ET CETERA.