Appel Heating & Air Conditioning

THEY CAME OUT SAME-DAY TO GIVE AN ESTIMATE.

VERY POLITE, PROFESSIONAL, VERY GOOD EXPERIENCE USING THIS COMPANY.

PAUL CHECKED EVERYTHING; EXPLAINED WHAT HE WAS DOING AND WHAT HE WAS CHECKING. I HAVE NEVER HAD ANYONE DO THAT BEFORE. I APPRECIATED IT.

THEY SEEMED TO BE VERY PROFESSIONAL AND WELL REGARDED AND DO GOOD WORK, GOOD REPUTATION. THEY DID A GOOD JOB.

SILVER PLAN MEMBERS CAN'T USE ANGIE'S LIST COUPONS. DISCOUNT PART OF MEMBERSHIP.

THE TECHNICIAN WAS VERY THROUGH AND PROFESSIONAL. I WOULD RECOMMEND THIS COMPANY TO ANYONE.

WE CALLED THEM LATE EVENING AND THEY CAME THE NEXT MORNING AT 8:30 AND WAS FINISHED BY 9:30. WE APPRECIATE THEIR RESPONSIVENESS ESPECIALLY IN 30 DEGREE WEATHER. THEY DO OFFER EMERGENCY SERVICE IF YOU NEED IT.

I GAVE THEM A 'D' FOR RESPONSIVENESS BECAUSE THEIR EMERGENCY NIGHT TIME PAGING SYSTEM IS AWFUL. I HAVE TWO BABIES IN THE HOUSE AND CAN'T LET IT GET THAT COLD SO I WAS IN A RUSH. I WAS VERY HAPPY WITH THE REPAIR PERSON WHO CAME HERE. HE DID A GREAT JOB AND WAS EXTREMELY PROFESSIONAL AND KIND, IT WAS 4 IN THE MORNING WHEN HE LEFT. I PAGED HIM AT MIDNIGHT AND WAS TOLD TO WAIT AN HOUR BEFORE CALLING BACK TO HAVE HIM REPAGED. THEN AFTER AN HOUR I WAITED ANOTHER HALF HOUR BEFORE CALLING AGAIN AND THEN THEY CALLED HIM AT HOME AND HE HAD NEVER EVEN RECEIVED THE PAGES. I FELT THEY WASTED AND HOUR AND A HALF OF MY TIME UNNECESSARILY. I THINK THE WAIT AN HOUR THING IS REALLY RUDE. I ONLY GOT 2 HOURS OF SLEEP THAT NIGHT BECAUSE HE COULDN'T EVEN GET STARTED UNTIL 2 AM.

A DIFFERENT TIME THEY REPLACE THE FURNACE FLUE PIPE. ANOTHER COMPANY WANTED TO RELINE OUR CHIMNEY, ETC (MUCH MORE COMPLICATED AND EXPENSIVE THAN APPEL'S SOLUTION).

WE CALLED APPEL IN FOR A QUOTE ON A NEW FURNACE AFTER ANOTHER COMPANY SAID WE NEEDED A NEW ONE. THE SALES MAN LOOKED AT OUR FURNACE AND SAID HE DID NOT THINK WE NEEDED A NEW ONE. HE WAS CORRECT; OUR FURNACE IS STILL WORKING. APPEL DID NOT SELL US A NEW FURNACE, BUT THEY SOLD US ON THEIR HONESTY. WE HIGHLY RECOMMEND THEM.

I WOULD PREFER IF THEY CALLED AHEAD BUT AT LEAST WORK IS DONE BEFORE THE COLD WEATHER SETS IN. PRE-PAYING FOR AIR CONDITIONER AND FURNACE SERVICE AS PART OF THEIR CUSTOMER PROGRAM REALLY HELPS IN GETTING PRIORITY SERVICE WHEN WE'VE HAD A PROBLEM WITH OUR UNIT.

VERY RESPONSIVE AND VERY PUNCTUAL. THEY ARE METICULOUS ABOUT CLEANING UP AFTER THEY'RE DONE.

THEY CAME WHEN THEY SAID THEY WOULD. THEIR PRICE SEEMS AVERAGE.

EVEN THOUGH NO WORK WAS REQUIRED, SERVICE REP WAS GREAT ABOUT ANSWERING MY QUESTIONS ABOUT HOW THE FURNACE WORKED, WHAT MAINTENANCE IS REQUIRED, ALSO GAVE TIPS ON HOW TO MINIMIZE DUST AND ALLERGENS IN THE HOUSE, ETC.

I'VE TRIED OTHER COMPANIES AND APPEL JUST KEEPS COMING UP TO BE THE BEST.

I AM HAPPY WITH PRODUCT AND VERY HAPPY WITH SERVICE

APPEL WORKED US INTO THEIR SCHEDULE PROMPTLY AND KEPT US ADVISED OF WHEN PROBLEM COULD BE RESOLVED. THEIR SERVICE TECHNICIAN WAS VERY KNOWLEDGEABLE, COURTEOUS, AND HELPFUL IN EXPLAINING OUR SERVICE OPTIONS. THIS IS THE BEST HEATING & A/V SERVICE EXPERIENCE I HAVE EVER HAD. PERRY CURTIS WAS AN OUTSTANDING SERVICE TECHNICIAN. THEIR SCHEDULING PERSON WAS VERY HELPFUL AND KEPT US INFORMED ALONG THE WAY. A SLOT OPENED UP AND APPEL WORKED US IN TWO DAYS BEFORE THEY WERE OTHERWISE SCHEDULED TO SEE US.

THEY WERE PROFESSIONAL, ON TIME AND KNOWLEDGEABLE.

NICE GUY, PRETTY THOROUGH. VERY CONGENIAL. THE TECHS NAME WAS JAY

I CALLED WHEN THEY WERE VERY BUSY, WE WERE WITHOUT HEAT AND WE HAVE A BABY SO THEY TOOK ALL THAT INTO CONSIDERATION. THEY CAME THE SAME DAY I CALLED OTHERWISE IT WOULD HAVE BEEN AT LEAST TWO DAYS. THEY MADE AN EXTRA EFFORT TO FIT US IN. I AM MOST APPRECIATIVE OF THEIR ATTENTION.

PROBLEM WAS QUICKLY TRACED TO A NEW THERMOSTAT THAT I INSTALLED THIS SUMMER, IT WAS MISSING A JUMPER WIRE. PERRY FIXED THAT, GIVE ME AN OVERVIEW OF THE FURNACE COMPONENTS AND MADE SUGGESTIONS FOR SOME IMPROVEMENTS I COULD DO OR HAVE DONE NOW PLUS FUTURE ROUTINE MAINTENANCE. PRICE WAS AT THEIR SUNDAY RATE NET OF THE 10% ANGIES'S LIST COUPON.

WE ALSO SIGNED A PREVENTATIVE MAINTENANCE AGREEMENT WHICH COVERS THIS VISIT AND THE NEXT VISIT IN THE SUMMER FOR THE A/C AND GIVES 10% OFF ANY REPAIRS. I WAS PLEASED WITH THEIR SERVICE, THE RESPONDED QUICKLY AND I WOULD USE THE COMPANY AGAIN.

EXTREMELY IMPRESSED WITH THEIR PROFESSIONALISM. THE OWNER OF THE COMPANY ACTUALLY CAME OUR FOR THE ESTIMATE. VERY THOROUGH IN EXPLAINING MY OPTIONS, AND THEN THEY GOT THE WORK DONE WITHIN A DAY OR TWO. AFTERWARDS, THE OWNER EVEN CAME BACK FOR A FOLLOW-UP VISIT. HIGHLY RECOMMENDED!

VERY COMPLEX SITUATION, THEY CAME IN THE MIDDLE OF THE NIGHT, EXTREMELY RESPONSIVE.

THEIR PRICES WERE REASONABLE. THEY WERE VERY COURTEOUS. THEY CLEANED UP FOR THE MOST PART EXCEPT ONE LITTLE MISHAP WITH A NEW GUY ON THE JOB. BUT THAT WAS CLEARED UP. THEY WERE VERY PERSONABLE. IT DID NOT FEEL LIKE THEY WERE OUT TO SELL, JUST TO DO A GOOD JOB.