Appel Heating & Air Conditioning

THEIR PRICES ARE A LITTLE HIGH, BUT THEY PROVIDE GOOD SERVICE.

APPEL CAME OUT TO CHECK OUT AIR CONDITIONER. THE TECHNICIAN WAS COURTEOUS AND KNOWLEDGEABLE ABOUT OUR AC UNIT AND THE THERMOSTAT. FREON WAS ADDED AND A LEAK WAS FOUND.

ON TIME AND DID A GOOD JOB. ALL IS COOL AND WELL.

THEY WERE VERY ACCOMMODATING IN WORKING WITH US, AND GETTING RIGHT OUT TO FIX THE PROBLEM.

EVERYTHING WAS FINE AND THEY DID A NICE JOB. HE HELPED US WITH THE THERMOSTAT. THEY WERE VERY HELPFUL.

THEY FIRST TOLD ME THE OUTSIDE UNIT NEEDED REPLACED AND THEN FOUND THE INSIDE UNIT ALSO NEEDED REPLACED. THEY REPLACED THE CONDENSER (THE OUTSIDE UNIT) AT NO COST BECAUSE IT WAS UNDER FACTORY WARRANTY. THEY WERE VERY PROFESSIONAL. I USE THEM A LOT.

I HAVE ALWAYS HAD GOOD LUCK WITH THEM.

I CALLED THIS COMPANY TO ARRANGE FOR PREVENTIVE MAINTENANCE AND THEY CAME OUT WITHIN 2 HOURS! THE MAN WAS AT OUR HOUSE FOR A LONG TIME CLEANING THE FURNACES. HE DID A NICE JOB. WE SIGNED AN OFF-SEASON PREVENTIVE MAINTENANCE CONTRACT WITH THEM. WE WILL CONTINUE TO USE THEM.

VERY INFORMATIVE AND I WOULD RECOMMEND.

THE TECHNICIAN NOTICED MY FURNACE WAS NOT BURNING GAS SAFELY ANYMORE AND SUGGESTED THAT I REPLACE THE UNIT. I WAS SKEPTICAL AND SCOTT APPEL CAME OUT TO REVIEW THE TECHNICIAN'S PROPOSAL. FURTHER, SCOTT THOROUGHLY EXPLAINED THE PRO AND CONS OF VARIOUS UNITS AND PROPERLY SIZED THE UNIT TO FIT MY HOUSE. HE WAS EXTREMELY KNOWLEDGEABLE.

ON TIME, VERY POLITE, AND REASONABLY PRICED.

THEY SHOWED HONESTY, INTEGRITY, AND EXPERIENCE. EXPLAINED UNIQUE ASPECTS OF OUR FURNACE. SUGGESTED SOMEONE WITH MORE EXPERIENCE IN OUR MODEL TO SEE IF IT CAN BE REPAIRED. DIDN'T BILL US.

EFFICIENT WORK, AND THE PEOPLE ARE VERY TRUSTWORTHY.

APPEL'S WORK WAS SUB-CONTRACTED BY OUR MAIN CONTRACTOR OVERSEEING THE RESTORATION AND RENOVATION.

I AM QUITE AN ELECTRICAL ENGINEER MYSELF AND I'M QUITE IMPRESSED WITH THEIR ELECTRICAL SAVVY. I AM VERY IMPRESSED THAT THERE ARE STILL GUYS LIKE THIS AROUND. IT'S A FAMILY COMPANY AND IT IS AN ABSOLUTE FIRST RATE COMPANY. I WAS VERY IMPRESSED BY THE OVERALL WORKMANSHIP. I CAN'T SAY ENOUGH GOOD THINGS ABOUT THESE GUYS. WE HAVE NOT HAD A LICK OF TROUBLE WITH THE UNIT.

HE WAS VERY PROFESSIONAL. THIS WAS THE FIRST TIME I NEEDED THIS KIND OF SERVICE, AND I HAD SEVERAL QUESTIONS. HE WAS VERY INFORMATIVE AND HELPFUL IN THE ANSWERS AND INFORMATION HE PROVIDED. HE WAS VERY EFFICIENT. HE WAS SAFETY CONSCIENTIOUS. HE MADE SURE THAT I WAS FULLY INFORMED ABOUT MY CARBON MONOXIDE DETECTOR AND OTHER SAFETY POINTS.

POLITE, DID NOT WASTE TIME, AND WERE DONE IN ABOUT AN HOUR. SPENT FIVE MINUTES EXPLAINING PROBLEM AND SOLUTION. GOOD SERVICE!

I DO NOT UNDERSTAND WHY NO ONE CALLED AND WILL FIND ANOTHER COMPANY TO DO THE WORK.

QUICK, CAME OUT TWO HOURS AFTER MY CALL. POLITE SERVICEMAN NAMED RANDY. PROVIDED INFORMATION AND RESPONDED TO QUESTIONS.

PETE (WHO IS VERY HELPFUL AND COURTEOUS) WAS SORRY THAT HE DIDN'T CATCH THIS IN HIS WINTER TUNE-UP A MONTH EARLIER, BUT HE SAID THAT THERE WAS NO WAY TO TELL THAT SUCH A NEW IGNITER WOULD GO BAD SO QUICKLY. WE WILL CONTINUE TO USE THIS COMPANY.

INSTALLERS WERE FINE, BUT HAD TO COME BACK FIVE TIMES TO FINISH SMALL STUFF. THE FURNACE EXHAUST SYSTEM IS VERY NOISY AND WE WERE NOT MADE AWARE OF THAT PRIOR TO INSTALLATION. I TOLD THEM ABOUT THE NOISE, BUT THEY DID NOTHING.

THEY DID A REALLY NICE JOB AND I WILL BE USING THEM IN THE FUTURE. THEY CAME RIGHT OUT AND WERE VERY RESPONSIVE. THEY CLEANED UP THE MESS AND THEY WERE REALLY NICE FOLKS TO WORK WITH.

THEY CAME RIGHT AWAY, THE GENTLEMAN WAS PLEASANT, FRIENDLY, EFFICIENT, AND PROFESSIONAL. WE WERE VERY IMPRESSED WITH THE CLASS AND INTEGRITY OF THE INDIVIDUAL AND THE COMPANY. WE WOULD NOT HESITATE TO USE THIS COMPANY AGAIN. THE GENTLEMAN REPRESENTED THE COMPANY VERY WELL, WE WISH ALL COMPANIES COULD BE LIKE THIS.

HE CAME OUT AND SPENT QUITE A BIT OF TIME FIGURING OUT THAT THE PROBLEM WAS THE CONNECTION TO OUR THERMOSTAT. WE RENEWED OUR ANNUAL SERVICE CONTRACT WHILE HE WAS HERE AND HE DID NOT CHARGE ANYTHING BEYOND THAT. WE HAVE HAD A SERVICE CONTRACT FOR 2 YEARS. HOWEVER, I WAS A LITTLE UPSET THAT THEY DID NOT GIVE US PRIORITY SERVICE FOR OUR SERVICE CONTRACT, BECAUSE THEY SAID THAT IT EXPIRED WHEN THEY DID OUR AIR IN JULY. HOWEVER, THE CONTRACT WAS SUPPOSED TO BE 1 YEAR AND WE WERE ONLY 10 MONTHS INTO CONTRACT AND WE WERE RENEWING ANYWAY. THEN AFTER WAITING ALL DAY, NO ONE SHOWED UP. WHEN I CALLED THEY SAID I WASN'T ON THE SCHEDULE. WHEN I TOLD THEM I HAD SPOKEN TO SOMEONE AT 7:30 AM AND WAS TOLD SOMEONE WOULD BE OUT, THEY DID GET SOMEONE OUT WITHIN THE NEXT HOUR, BUT I WAS UNHAPPY WITH BEING A REGULAR CUSTOMER AND BEING TREATED THIS WAY. HOWEVER, THIS IS THE FIRST TIME THERE HAS BEEN A PROBLEM AND THE SERVICE PEOPLE ARE GREAT, SO WE WILL CONTINUE TO USE UNLESS ANOTHER PROBLEM ARISES.

I CALLED ABOUT THE QUOTED PRICE FOR THE NEW MOTOR AND HE MADE AN ADJUSTMENT.