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"Mike quoted the needed repairs. I accepted his quote, and gave the OK to start work. At the end of the first day, Mike came to me and said he missed some rotted wood on the project and that if I wanted it fix it would be an extra $350.00 plus the cost of the additional supplies. This put the project way over budget, and higher than several other offers. All three days of work, Mike showed up late. He texted me the first day saying he needed to drop his son off at school. Fine, but to show up between 10:00am - 10:30am is bad business especially after sending me a text saying you had no other obligations and was going to show up at 8:00am. And worst of all called and texted me with his personal number to avoid Angi list checking on the project. My wife and I are upset with the whole project. Prior to Mike completing his project, he was asked to look at the sill plate on the sun porch. He He attempted to look at it and said he would need to remove a lower panel to get in order to inspect it properly and quote the price. He stated that he would have to leave ok at it the next day when he had his tools with. He never quoted us the sill plate price or removed the lower panel for inspection services."

"I have to change my review. I have had no one but Tarter Brothers come to my house for all repairs since I bought my house about 6 years ago. I was a loyal customer for 6 years. I recommended them to everyone who asked. Recently I had a leaky pipe in my basement. The first attempt at a fix was adding new pipe tape and tightening fittings. This did not fix the problem and pipe continued to leak. Then I called Tarter Brothers and scheduled a second appointment for Tuesday. I called that day at 3pm and asked for an update. They said they had me down for Wednesday. I reminded them of our conversation to schedule the appointment on Tuesday and there was a long pause. They apologized for their mistake but said it's too late in the day, no one can come until tomorrow. I asked if someone could come after hours since it was their mistake. They wanted to charge me the after hours fee!!! I said absolutely not, I'm not paying an extra fee because they messed up. So they finally had someone come out a few hours later. He put more pipe tape on, put pipe putty on, and wrapped a random piece of wire around the pipe and screwed the wire into the floor joist in the ceiling. I told him what he did was very similar to the first unsuccessful repair, and asked if he could replace a part of the pipe or something. He said he didn't have time and left. Big surprise, the pipe is STILL LEAKING. I'm not going to bother having these people out a third time. They obviously DO NOT KNOW WHAT THEY'RE DOING and DO NOT CARE ABOUT THEIR CUSTOMERS. DO. NOT. USE. TARTER. BROTHERS."