Grout Experts

4.6

(187) Verified Reviews

Founded 2006 • With Angi since June 2007

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Licensing

No License Required for Trade
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Insured
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Hours

Sunday
Open All Day
Monday
Open All Day
Tuesday
Open All Day
Wednesday
Open All Day
Thursday
Open All Day
Friday
Open All Day
Saturday
Open All Day

Company Contact

38590 N Munn Rd

Lake Villa, IL 60046

Description

We are still taking clients during CO-VID. We are offering steam sanitation services for all hard surfaces in the home. We can clean bathrooms, door knobs, floors, light fixtures, you name it! Call today for a free in person or virtual quote! The Grout Experts are the leaders in the grout and tile cleaning and restoration market. The products and equipment used are the latest technology to bring your grout and tile back to life....

Verified Reviews

4.6

(187) Verified Reviews

Ratings Distribution

5

154

4

12

3

4

2

9

1

8

Rating Details

Price

4.6

Professionalism

4.6

Punctuality

4.7

Quality

4.6

Responsiveness

4.7
Read reviews by category
tile installation (171)floor cleaning (33)bathtub refinishing (22)home remodeling (19)marble & granite (17)countertop installation (4)floor buffing (3)
Showing 1-10 of 187 reviews
2.0

03/30/2021

The tile was never cleaned as agreed to. After the job, I found soap scum that was supposed to be cleaned - there was a lot of it. One tile was replaced, but the grout around the tile was rough and never smoothed. In other areas, grout was applied on top the prior grout. This was obvious because the grout depth varied after the job. Some was recessed as it should be and some was thick and even wit...

DESCRIPTION OF WORK
Clean and repair shower tile and grout

CATEGORY ceramic tile

COST $485

SERVICES PERFORMED? Yes

WORK COMPLETED ON 03/25/2021

SERVICE PROVIDER RESPONSE

The estimate and job were for caulking and grout cleaning. When the tech arrived he said the grout was bad and it needed to be regrouted. He did do the regrout at no extra cost which is normally ($350). he removed the old caulk and replaced with new. There was never a discussion about removing the fixture plate which is something we DO NOT DO. We are not plumbers and do not mess with customers fix...
5.0

03/12/2021

Grout Experts responded quickly to my initial inquiry and scheduled an appointment for an estimate on the next business day. The estimator was prompt & courteous. I had a competitive quote within 24 hours.

DESCRIPTION OF WORK
Repair shower wall

CATEGORY ceramic tile

HIRE AGAIN? Yes

WORK COMPLETED ON 03/12/2021

2.0

03/07/2021

Terrible customer service, job performed was not the job approved

DESCRIPTION OF WORK
Replacing tile surround tub

CATEGORY bathtub refinishing,ceramic tile

COST $180

SERVICES PERFORMED? Yes

WORK COMPLETED ON 02/01/2021

SERVICE PROVIDER RESPONSE

Hi, We removed the tile to prepare for the plumber. We left it so he could remove when he needed and caulked it. What happened after we did that is from the plumber, not Grout Experts. This is the first time we are hearing anything that was done incorrectly. We left you several messages and you have failed to return our calls.
5.0

09/15/2020

Did a thorough and neat job. Kept appointment as scheduled; called in advance. I would use again.

DESCRIPTION OF WORK
cleaned and sealed tile grout, recaulked shower and bathroom

CATEGORY ceramic tile

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 09/15/2020

5.0

08/10/2020

Grout Experts did a great job! Their cleaning/sealing process took care of the mold and mildew in the grout without having to totally regrout the entire shower.

DESCRIPTION OF WORK
Refurbishing of tile shower and floor

CATEGORY ceramic tile

COST $635

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 08/06/2020

SERVICE PROVIDER RESPONSE

Thank you [Member Name Removed] for the great review and for taking the time to rate us. Please let us know if we can be of service in the future. Kim
3.0

12/02/2019

The grout resealer was applied with a Sherwin Williams outdoor style paint. It was applied with a brush and done a bit sloppy. He cleaned up as he went along but there is paint/sealer on the tile. He also missed spots i did not see until after he left and the appropriate dry time was complete. The caulking was ok though. For a professional I expected more

DESCRIPTION OF WORK
Grout Reseal - Bath ReCaulking

CATEGORY ceramic tile

COST $525

SERVICES PERFORMED? Yes

WORK COMPLETED ON 11/21/2019

5.0

10/01/2019

The grout cleaning and re-caulking was excellent!

DESCRIPTION OF WORK
Clean Grout and marble tile and caulk

CATEGORY bathtub refinishing

COST $1,300

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 08/23/2019

5.0

07/23/2019

Our experience with Grout Experts was great! Mike came by to do our estimate and kindly answered our many questions. Kevin sent reminders via phone, text, and email about our upcoming appointment for the repairs. Tobi came today and repaired a section of our shower wall, where the tiles were starting to come off the wall due to improperly mixed mortar. He also regrouted and recaulked in both of ou...

DESCRIPTION OF WORK
Grout repair and caulking

CATEGORY ceramic tile,marble & granite

COST $600

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 07/23/2019

5.0

05/17/2019

arrived on time for the estimate and again for the work375

DESCRIPTION OF WORK
we needed ground causing around a resurfaced tub

CATEGORY ceramic tile

COST $375

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 05/17/2019

5.0

03/27/2019

I called for a quote before we put our condo on the market. They (Mike) came out the next day. While we didn't need the work done immediately, when we did, they quickly scheduled the service to exactly fit into our timing. Arrived on time and did a FANTASTIC job. Our two bathrooms needed grouting in many spots - shower, tubs, and floors and they delivered fast and superior work. Very efficient and...

DESCRIPTION OF WORK
Grout and caulk two bathrooms to ready for condo resale

CATEGORY ceramic tile,marble & granite

COST $400

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 03/20/2019

Services Offered

Grout Cleaning, Sealing, Color Sealing, Re-caulking, Re-grouting, Water Damage Repair & Tile Repair.Tile Installation

Services Not Offered

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General Information
Free Estimates
Yes
Eco-Friendly Accreditations
Yes
Payment Options
Visa, MasterCard, Discover, Check
Emergency Service
Yes
Warranties
Yes