Description of Work: We had Normandy out to examine a potential partial remodel of a master bath, and some other remodelling issues. The guy was extremely uptight and demanded to go through his "process" rather than listen to what I wanted to be efficient. I had little time. I only wanted part of the bathroom changed, and he insisted that within his "process" he would prefer to redo the whole bathroom. The master bath was redone in our multi million dollar home a few years ago by another family, and we certainly did not want to redo the whole thing. I found the guy to be rigid, unable to be flexible consistent with the customer's wishes, and over the top. I would not work with such a company. In addition, over the phone the secretary insisted several times that my husband also attend the "meeting". I told her multiple times that my husband had no interest, worked all day, and would not be involved in the "process" at all, and she patronizingly stated that "we strongly suggest he attend". I'm not into attitude or cache, but quality, as we really have nothing to prove, and we like what we like. Normandy seemed all about appearances and arrogance and their way or the highway.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
Response from NORMANDY REMODELING
I take very seriously the experience that our company provides to our customers. Over the years our mission has been to deliver an exceptional remodeling experience. It starts with the first phone call and lasts beyond completion of a project. I apologize that we left you with a bad feeling about our company. I personally investigated your posting and would like to offer an explanation. We know that remodeling in general has a bad reputation, and two of the biggest causes of that reputation are unmet expectations and surprises. For those reasons we take great strides to define a project in order to prepare an exact design and price. This process takes a lot of information to do correctly, and because we are usually dealing with two owners of a home we prefer to meet with everyone involved. This will most often serve to minimize disappointments and unwelcome surprises. Our designer mentioned that while he was at your home you also had another contractor present to look at flood damage in your basement (it was during the summer when much of the North Shore flooded). He felt that meeting at another time would be more efficient when you were not under the pressure of handling the cleanup of a flooded basement. I understand that our designer and you never reconnected, and I apologize for not delivering an outstanding experience to you. If you are still in need of assistance remodeling your home, we would very much like to start fresh with a new meeting if you would consider it. Sincerely, Andy Wells General Manager and Co-Owner
Tonia D.
06/2011
5.0
ceramic tile, drywall, electrician, plumbing, remodeling, home remodeling
+ 4 more
Great
Description of Work: The redid my entire master bathroom down to the studs. I have all new cabinets, tub toilet and sink. They completed everything on schedule. When I found a small crack in the floor tile they were there to fix it right away. I was very happy with the quality of service. They were also very neat and tidy.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35,000
REGINA G.
04/2006
5.0
remodeling
+ -1 more
unknown
Description of Work: *** ADD CAT remodeled kitchen & bath, closets, carpentry unfinished*** Master bedroom & bath, walk in closet plus stairs & storage.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
General Remodeling,
Kitchen and Bath Remodeling,
Electrical,
Architects,
Plumbing,
Ceramic Tile,
Windows,
Drywall,
Roofing,
Basement Remodeling,
Lighting,
Hardwood Flooring Sales and Installation
FAQ
NORMANDY REMODELING is currently rated 4.7 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 4:00 PM
NORMANDY REMODELING accepts the following forms of payment: Check,Financing Available