GETHSEMANE GARDEN CENTER

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See above.

always fine.

They have beautiful plants that are clearly well taken care of by their numerous staff. Their staff are very very knowledgeable about the plants and the particular conditions that they will thrive in. They take time to make sure that you're getting exactly what you need for your space. The prices are very reasonable for the quality of the plants/flowers and the service you get.

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While they didn't plant the shrubs that had been purchased from them, they were extremely helpful in the planning and selection phase. Their plants are guaranteed for a year, so the following spring when a few shrubs didn't make the winter, they replaced them for free. The quality of their plants, from annuals to perennials to shrubs is outstanding. I've been happily using them as my first choice for garden plants for years.

I have blasted these guys before for being snotty, unhelpful, unprofessional, but I have to say, the woman who helped me this time was extremely friendly, helpful, and nice to my kids. I was clueless on the soil and mulch I needed, and she explained it all to me (and the plantings turned out fabulous). This place is still way too crowded and difficult to get around and park in, but this trip there was about 1000% better than my last few times. I think I rated my trip there last Spring as a C or a D, so this was a huge improvement.

We completed their customer services request form for landscaping services and were told that someone would contact us to schedule an appointment. Two weeks later, no contact had been made. I visited the garden center again 2 weeks later and spoke to a manager who took down my name and number. He promised that someone would call on Monday....they never did. I will look for someone else to do my landscaping.

Excellent work by the sales people and the delivery guys. The delivery guys were helpful in putting the plants in the holes I had dug beforehand (which the sales person suggested) and in moving the plants to the positions I wanted.

The customer support that my wife and I received during our purchase process was first class. Courteous sales personnel talked to me at length on the phone about the possible choice of trees, that could survive Chicago s harsh winters. I also received a return phone call in which several earlier points were clarified-This was even before I had even made a definite choice to purchase anything. Then when my wife and I went to the garden center on a busy Memorial Day weekend,one of their sales assistants, Carolyn, was willing to take a generous amount of time to listen to our wish list, show us numerous examples of Japanese Red Maples, and confirm by means of the digital photos I bought along that the new tree was an appropriate choice as a replacement for an existing tree. She also insured that all of the required soil amendments were included in the purchase. The personnel who planted the tree did so carefully and throughly. They were punctual and polite.

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WE BOUGHT SEVERAL BUSHES THAT DIDN'T MAKE IT THROUGH THE FOLLOWING WINTER. GETHSEMANE REPLACED THE BUSHES FOR FREE, WE PAID ONLY FOR THE INSTALLATION (WHICH WE HAD DONE OURSELVES THE FIRST TIME). THE $1500 PRICE ABOVE IS FOR THE BUSHES. THE INSTALLATION WAS JUST $100, & THEY WERE FAST & CLEANED UP IMMEDIATELY. WE WERE VERY PLEASED.

THOUGH WE HAVE ALWAYS BEEN HAPPY WITH THE QUALITY OF THE PLANTS PURCHASED HERE, AND WERE THIS TIME, THE SERVICE STINKS. IT IS VERY DIFFICULT TO FIND SOMEONE TO HELP AND WHEN WE DID, THEY WEREN'T VERY HELPFUL OR PATIENT. ONE, IN FACT, WAS EXTREMELY RUDE TO OUR KIDS ON THE SHRUB/TREE SIDE OF THE ALLEY. I UNDERSTAND THAT THEY DON'T WANT KIDS RUNNING AROUND AND GETTING HURT, AND I HAD NO PROBLEM WITH THE EMPLOYEE SAYING SOMETHING TO MY KIDS AND ME. HOWEVER, WHEN THE KIDS WERE DOING NOTHING BUT BEING A BIT LOUD THE SECOND TIME, THE GUY SCREAMS AT THEM, RATHER THAN SAYING SOMETHING TO ME. AGAIN, I AM THE FIRST TO AGREE THAT KIDS NEED TO BE UNDER CONTROL IN PUBLIC PLACES, ESPECIALLY WHERE THEY COULD GET HURT. BUT SCREAMING AT THE KIDS AND SCARING THEM RATHER THAN DEALING WITH THE PARENTS (AT LEAST AT FIRST TO GIVE THE PARENTS A CHANCE TO TAKE CARE OF ANY PROBLEMS) IS NOT THE WAY TO KEEP CUSTOMERS COMING BACK. SUB-STANDARD/RUDE SERVICE = LOST CUSTOMER HERE.

THE DESIGNER THAT STARTED OUR JOB WAS TRANSITIONED OUT SO I HAD TO CALL AND CALL TO GET SOMEONE NEW TO COME OUT. BUT AFTER THAT WAS STRAIGHTENED OUT EVERYTHING WAS FINE. THEY DID A GOOD JOB, THEY ARE VERY CREATIVE AS WELL.

I CALLED AGAIN TODAY AND WAS TOLD THEY HAVEN'T RETURNED THE CALLS BECAUSE THEY ARE TOO BUSY. WHAT A POOR ATTITUDE TO TAKE WITH A CUSTOMER (ESPECIALLY ONE WHO HAS USED THEM BEFORE AND SPENDS A LOT OF MONEY AT THEIR GARDEN CENTER). AT THE VERY LEAST THEY SHOULD RETURN CALLS WITHIN 24 HRS. I DON'T THINK THAT'S UNREASONABLE. I'LL THINK TWICE ABOUT GOING TO THEM FOR MY GARDENING NEEDS. NOT POLITE ON THE PHONE. APPARENTLY, THEY ARE TOO BUSY TO RETURN CALLS.

I APPROACHED THEM LAST FALL FOR A QUOTE. THEY SAID THEY WOULD RATHER MEET IN THE SPRINGTIME. I SCHEDULED TWO MEETINGS THIS SPRING AND THEIR DESIGNER HAS CANCELLED EACH TIME.

I'VE WORKED WITH OTHER LANDSCAPERS AND COMPARED TO THOSE GETHSEMANE DOES NOT HAVE AN HOURLY CHARGE FOR THE DESIGN AND CONSULTATIONS. THEIR GARDEN CENTER IS VERY WELL KEPT AND THEIR STAFF IS KNOWLEDGEABLE.

I'VE WORKED WITH OTHER LANDSCAPERS AND COMPARED TO THOSE GETHSEMANE DOES NOT HAVE AN HOURLY CHARGE FOR THE DESIGN AND CONSULTATIONS. THEIR GARDEN CENTER IS VERY WELL KEPT AND THEIR STAFF IS KNOWLEDGEABLE.