Heritage Plumbing Inc

They very pleasant to work with. Very fast. They also told us what materials to buy and teach my son how to fix and to do it for us save money the next time.

Great...good upgrade with higher heighth Koehler and all new supporting valves, stainless piping.

Great! On time, quick, and fair price.

It went well and all of it worked in together. All of this has been over the last 6 years. Heritage has often coached us through various how-to's to save a service call.

Dillan from Heritage Plumbing arrived promptly and quickly located the leak when he saw a very slight blister in the sheetrock in the back side of the bathroom wall. Sure enough, the sheetrock was soaking wet when he began to open up the wall to expose the pipe. He cut out the section of pipe that was leaking and discovered that the water was leaking through an improper coupling connection that was a repair job done by the original builder 12 years previously. Unfortunately, it continued to leak after he made the repair. But I have to say that the failure was forgiven because it was a difficult location with tight working space AND because he tested the repair by running gallons of water down the drain without any sign of a leak. It was an ever so slight drip that I discovered the next day. Dillan came back the next day without question and re-did the repair. All is well and he had a very good attitude about having to do it all over again. If it weren't for that good attitude and their fast response time to come back my rating would not be nearly as good. Everyone makes mistakes. It is how you deal with them that tells you what you need to know about folks. Dillan is a winner.

Excellent! No complaints whatsoever

They are great and did a great job.

I live in the mountains near Jasper, GA.  I had a significant issue with a failed PRV, causing problems throughout the house.  They did a great job with all the plumbing replacements.  They arrived exactly on-time and worked very efficiently.  I'd used them again, and have recommended them to others.

Replacement valve failed in less than month September 2014 - October of 2014. Heritage's service was completed in September 2014, over a year ago, but decided to write review, which I had put off, but after finding out the true cause of the valve failure I decided to write a review.  Heritage did check incoming water pressure or anything just shut off water and started replacing valve.  As the owner of Heritage Plumbing was replacing the valve he kept talking about how the Hot water heater (50 gal gas) had probably caused the valve failure and needed to be replaced. Even after I had paid the invoice and told him I would see what happens he sat in his truck and wrote up a "quote of $2100" for a new hot water heater (standard 50 gal!!!! ) and brought it back in.  The next week later a lady called from there office about replacing the hot water heater!!!!!!!!  At this point didn't trust them at all....  Even thought the new valve started leaking again in October 2014 I let it go because I could go down and mess with it and it would quit for a time ( hot water was actually running out the overflow pipe when leaking (money, money, money down the drain) and I definitely didn't want to deal with Heritage.  I had an emergency repair in December 2015 and called Superior Plumbing company which responded the same day and fixed the issue at a very fair price.  Even though he couldn't look at the valve issue at that time he told me what he though the problem might be.  I called them the next day and set up an appointment for the next week.  This was a different person that came for this repair but he indicated the same probable cause which was the pressure being too high coming into the house caused by a bad main pressure valve.  After checking he found the pressure was too high and replaced both the main pressure valve as well as the hot water heater relief pressure valve for approximately $50 more than Heritage charged for just replacing the relief valve. It has now been over a month and no issues plus water pressure is better in all rooms of the house.  Will follow up if anything change but feel confident problem is fixed without replacing hot water heater FOR $2100?????

The overall experience was excellent. Everyone we dealt with at  Heritage Plumbing is professional, knowledgeable, helpful. We are pleased with their response time, quality of work, and professionalism. We would recommend Heritage Plumbing to our friends, neighbors, and relatives.

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Had been having drainage problems for a while. Heritage inspected and determined that a new drain field was needed. The existing drain field was almost 30 years old and inadequate for the load. The old drain field was retained with a tool to open it in the future if additional capacity was ever needed. They also added a green riser lid, flush with the ground to facilitate easier access to empty the septic tank in the future without digging up the back yard.

It was refreshing to have someone do what they promised when they promised, and at a fair price. Great job on new drain field. Highly recommended!  Tommy Phillips (Heritage Plumbing) was a pleasure to work with!

I had a good experience with them. The price included the service call. They were very reliable and they showed up on time. They fixed it very quickly. They knew exactly what it was. I would recommend them.

Very prompt and professional.  Work with us on payment.  May follow up call to see that everything was done correctly.  Would use them again for sure.

Drains was clogged then after Heritage Plumbing Came the drain 2as not clogged wonderful crew great people

We moved into a home and didn't notice that one bathroom frequently had a urine smell.  We kept cleaning and cleaning.  Finally, having some problems with my arms, we decided to contact the plumber.

I suggested that maybe the ring under the toilet wasn't sealed since we couldn't see the source so they unbolted the toilet. The seal seemed to be fine but they replaced the ring to make sure it re-sealed properly. 

The toilet was previously sealed around the edges with the original tile grout found in the bathroom.  They used a white calk.  I guess this is normal for most folks.  I believe some sand/brown caulk would have been closer.  I certainly don't expect them to keep tile grout on their truck.  But, different color latex caulk?  Oh well.  It's probably normal and I'm being picky.

They told me to run some CLR through the tank several times.  They said there could possibly be something between the tank and throne that is stinking up the works.  It did not solve the problem

Later, I stuck my darn head almost in the pot.  To my surprise, there was crusted hard urine in the front edge groove of the toilet (I never knew there was one there).  I also noticed the water didn't swirl all the way around the tank.  So, I broke out the CLR and rubber gloves and proceeded to TRY and get it all off.  I got most of it off.

They were very nice and friendly.  They showed concern for the cleanliness of my floors.  What we agreed to be done was done well (except the color of the caulk... my pickiness).  But, I was disappointed when I found the actual problem the next day or two later.  I didn't want to haggle over more expense.  I just did as best as I could by myself.

Suggestion:  If you use them, don't be like me and speculate as to the problem.  Just tell them the symptoms and agree to pay them when they find the problem and fix it (or give you an estimate).  My bad.

Prompt and reasonably priced. Great customer service by phone.

They were quite a bit less expensive than other plumbers in the area. Arrived on time, had the job done in time frame estimated , very polite and professional.