I am your local Augusta Sunroom specialist with over 20 years experience in sunrooms, patios, awnings and porches. Quality and integrity are synonymous with my company name, and I know customer satisfaction is how I build my customer base. On time projects, call us first for unsurpassed quality.
Awnings, Patio Covers, Pergola, Porch Build, Sunrooms, Window Replacement
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
60% | ||
5% | ||
10% | ||
0% | ||
10% |
"This complaint was settled in 2018 per Home Advisor: "HomeAdvisor has reached an impasse and we are closing the complaint since this issue was addressed in 2018 by my coworker Mark at that time. The issue was resolved at that time and there was a refund made by Clark Carter. We are not able to reopen the resolved complaints." In response to the complaint, we have installed over 1500 patio covers in the local area; we did not apply our patio cover to any rotten wood. Express Sunrooms had a plan to remedy customers issue, however the customer wanted someone else to look at the issue before we proceeded. The customer ultimately chose to hire another company to perform the work and sent me the bill. We would have performed the work at no extra charge; our work is warrantied. I agreed to pay half of the customer's bill (check #3643 in the amount of $425.00) after discussion with her and being reviewed negatively online. At present, I have told customer I am not liable for another company's work thus resulting in another negative review."
"Thank you for review, sorry if being direct came across as rude. I will strive to do better. The project turned out beautiful and again I'm sorry if I offended. We did let 1 person go but the project manager has been with me for 11 years and we stand behind all work we do . Please contact me direct if anything we can do. Thank you"
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