Air Rescue Air Conditioning

The annual maintenance service went well. I asked about replacement options and the rep answered them well giving me 3 options. He also checked my credit with my approval. I said I'd review the options and get back to him the following Wed. He continued writing and then put a contract and a pen in front of me wanting me to sign it for the replacement of the A/C. I stated again I'd let him know. He left. I reviewed BBB and Angie's List and decided not to use Air Rescue. Wednesday came and I went off to the gym early. When I got home the Air Rescue install team was in my driveway waiting to install the new A/C! I explained to them that they were not needed and they left. They said it must have been a mix-up. The original rep had not taken my check with him so I mailed it to them. Friday after I cooled down I phoned Air Rescue to complain. Last week I received a card from them and they'd included my check, voided.

Saw an ad in the paper for $79 A/C cleaning/ tune-up.. We haven't had this done since installation a few years ago so I figured I'd go with it. Prior to our A/C replacement (air handler in attic) in 2007, the last unit wasn't really taken care of.. (cheapest filters and an old dog in the home).. so the ducts over time filled with dust and smell stale.. I was concerned about the ducts so I mentioned it in my intro email.. the rep immediately replied back that I could have a discounted appointment of $49.. then I got a long explanation of why their company doesn't clean a/c ducts anymore.. that other companies do this hoping for extra charges if they damage the ducts.. that they use better quality 'solutions' to rid the problem at the source.. (but my problem was already dirty ducts....). So the tech came out to clean our A/C for the $49 charge.. he was very nice and did the job.. he didn't pressure us to buy anything but did give us papers if we wanted to buy the maintenance program.. He left when finished and that was that. My problem was that I believe they use this 'fear duct cleaning' story to sell people really expensive system add-ons that they may not want.. I don't live in a hospital.. i have pets.. all i want is clean air. She didn't seem to understand that my ducts got dirty because of using improper filters in the last system.. She was really interested in selling me one of their U/V something add-ons to tackle the problem at the source.. that this would kill anything in the system and it would be flushed out.. (not sure how this would have cleaned my already dirty ducts but anyhow).. so then I looked at the site I was given with prices on these units... ($5,000 to $8,000!). Now I know why I got an instant discount for them to come in the door.. they were hoping I would buy one of these units... all I really wanted was duct cleaning, which they don't do.. their tech even wrote on my paper that the ducts are 'heavily contaminated' and need cleaned... ok really, how would your company address this if you don't clean them yourselves? So now I have to use another company to come out with the machine that goes through the ducts to clean my ducts as they should have been.. and they're going to basically go over what this tech has already done anyhow. I'm not saying they're not good at what they do.. but they are good at what they do.. and that's selling product. I would use them again if I had the need, but it's important to do research first.. I was ready to believe what they told me in not having ducts cleaned.. but this new company (ACR, listed here highly rated) has reassured me it's safe and they do it all the time.. that's what I needed all along.

Their monthly fee for providing 6 month tune ups is quite reasonable. However I am pretty certain these guys work on commission so be VERY careful on what they try to sell when they come to do their tune up. On my last visit I was given the following recommendation: KSI Start Kit with relay $290 7.5 capacitor $169 Pan treatment $79 Corrosion Inhibitor $169 Stage 2 Biocide $1127 Stage 3 Biocide $1127 ------------------------------------------------------------- Total $3061 This visit occurred in August of 2012 on an A/C unit that had come with a new home purchased in October of 2006, so I had been using the unit for less than 6 years. Seriously . . . $3061?!? I told him thanks but no thanks to any of it. Buyer beware.

I came home from vacation during tropical storm Debbie to a dead ac. Air Rescue responded right away and came out the second the rain stopped and replaced the ac the same day. They were very nice, professional, clean and worked hard until the job was done.

Air Rescue failed to show up for scheduled appointment that was made weeks prior and verified appoitment the day prior. Air Rescue rep said they tried to call but no answer on day of appoitment, this is 100% false, I was home all morning waiting on Air Rescue, my time was wasted and Air Rescue is not depedable or trustworthy, will never use air rescue again and do not recomend air rescue to anyone.

Great less of a problem then I expected.

On 12/01/2011 i purchased a BIOCIDE STAGE IV unit upon the recommendation of the TECH who had come to my house for their semi-annual service. It cost me $1699.00. I had doubts about it, but caved in to buy it. It was winter time and we had no real reason to test it out because a/c was not used during the winter... we used heat occasionally but not very often all seemed well enough. Then came the summer... when visitors would come to my house one of them said "whats that smell?" i said what?? they said it smells like a gas smell .. I didn't pay it much mind but i was concerned.. the summer continued and we had this funny smell when the a/c would come on .. again .. it was not overpowering but it was annoying when the a/c came on... at the beginning of august we left the country and did not come back until November. we continued to use heat through the winter and had all but forgot about the smell until..... we had a hot day in February .. i turned on the a/c and the smell came back.. then went in to the garage and unplugged the biocide stage iv unit and the smell went away. now i had the source of the smell. i promptly called air rescue and they sent a tech to my house the same day. he smelled it and agreed BUT he said there were gasoline containers in my garage that could be causing the smell.. i doubted his theory but we moved the containers to another area away from the hvac unit. he said his boss told him to wait a week and see if the smell goes away.. it didn't go away... its the biocide stage iv unit. the company told him that it was unlikely that i would get my money back as i told the tech i wanted it removed and my money back. The tech then told me to call him in two days after his visit to report my findings .. i did that and he did not return my call. he may have been told not to answer my call... I had no idea that my BIOCIDE STAGE IV unit was causing this odor until i found out myself ... THIS IS THE PROBLEM WITH AIR RESCUE ..THEY LOVE TO SEND TECHS TO YOUR HOUSE TO SELL YOU UP ON EXPENSIVE ADD-ONS TO YOUR UNIT.. I once had a guy on a service call spend 7 hours at my house to convince me i needed a new evaporator. He was subsequently fired and i got a new unit under warranty . but not after a 3 page fax to the company president... The last tech was not a sales tech and he was down to earth and competent.. AIR RESCUE SAYS UNDER THEIR GOLD PLAN U GET TWO FREE VISITS A YEAR TO THE HOUSE FOR SERVICE .. I PAY THEM 19.95 A MONTH... YOU DO THE MATH -IT IS NOT FREE... THEN THEY SAY U GET A DISCOUNT ON PARTS .. HOW WOULD I KNOW THAT? THEY NEVER SHOW YOU HOW MUCH ITEMS ARE FROM OTHER A/C SUPPLIERS.. They will respond to this review and spin their yarn and say how great they are .. but i ' fall for their baloney any more...as soon as i get this BIOCIDE STAGE IV issue over .i am done with them .. i could do better with an independent a/c repair guy .. that my neighbors use.. didn't fall for their scare tactics of them saying you cant do without them .. like i did for more than 3 years of many ups and downs... DON'T FALL FOR IT... you can do better. WHY ARE THEY SELLING THESE UNITS WHEN THEY KNOW FULL WELL THE ISSUES ASSOCIATED WITH THEM.. I WANT MY MONEY BACK!

He was really excellent and he did a beautiful job. We’ve used them in past and we have a contract with them so they will come back to do regular maintenance. We are very satisfied.

It was good. They are prompt. The guy that came out was professional; he was a nice guy.

They are excellent. I would definitely recommend them. They are fair; they don’t push you into buying anything you do not need.

The only objection I have is every time I have contact with them they try to sell me something. As far as the work goes, they’ve been good. For the routine maintenance checks they show up on time and they do a thorough job.

Their service is great. They were right on target. All the years we used them they were wonderful.

Fix cost was significant and the unit was going on 12 yrs. Explained that energy savings would be on avg. $300 per year in electricity. Spread out over 5 years thats the cost of the repair job. Repair job will be good for 1 year warranty. The new AC unit parts and labor covered for ten years. He (Joe) was professional/experienced and found few ways to save $$$.

In July 2008, Air Rescue installed a new AC/heat pump system for our home which cost about $11,000, plus an additional charge for duct cleaning and some duct re-routing. Problems and leaks began almost immediately after installation. Since that time, we have had not less than 38 service calls, including having to have evaporator coils replaced 3 times!! During the first year, not a month went by without having to have a technician out to fix something. We had purchased a service plan from them so most the costs of most repairs have been covered...but the aggravation of having to deal with the system leaking and the A/C going out all the time has been very stressful. The unit they installed is manufactured by Goodman...and it just is a lemon. When we contacted the owner of Air Rescue after the first year to see if the manufacturer would replace the unit, we got virtually no response. The most recent service we need was in October of 2012 to replace the evaporator coil yet again. After that repair, they did an inspection and told us we needed to have our ducts and zones "re-engineered" to get better air flow and prevent the coil going out again. I had assumed they would have done this as part of the installation. It also seemed odd that, after four years, this was the first time "re-enginneering" was suggested. We chose not to have them do this work. I will say that they have been good about getting service technicians out in a prompt fashion. But they often have to come out several times to diagnose and repair problems. We have been extremely unhappy with the product they installed, and their failure to respond to our concerns about the product itself being a lemon.

Tech was on time. Wore footsies inside home. He was polite and professional. Said it needed a dual capacitor and would help prolong the unit. I hope the unit heard him... JOB # 543001

The tech came to perform my 6 month check-up. I had a silver membership with their company and every six months there is a maintenance check. At the time there were no problems with the central unit but the tech said the capacitor was bad as well as the contactor on the compressor. I said the capacitor was still under warranty since the tech who installed it told me there was a 2 year warranty and it had already been replaced before but the new general manager was called and said there are no 2 year warranties just a one year so that I had to pay for yet another capacitor. The tech said the last repair on the unit was not done properly, his company did it, and that the contactor was bad as well. The total for that unit was $435 minus the $100 credit I had with the company so I spent $335. I kept the used parts and had them checked out by an aerospace engineer with proper test equipment and the capacitor was well within spec and the contactor is still usable so he is keeping them for future use. Every time the techs from this company come to do a maintenance inspection they use high pressure sales and as a result of this last unneeded sale I cancelled both of my memberships with this company. When I got my credit card statement they had still charged me for one of the monthly fees even though they said they received my cancellation email and I am supposed to receive a credit on my next statement. Not only that they had double charged me the $335 and had to credit me for one of those charges. I will never use this company again. I contacted their new general manager Steve Cox but have as yet received no response from him about my concerns. both this time and in the past.

We are members of the special program that Air Rescue has. We pay a monthly due (I think it's $12.99 or so), and as part of the program we get free checkups on our a/c system twice year, and discounts on any parts/labor needed to fix things. When we first moved into our house, we had a/c problems. The previous owners had left an Air Rescue sticker on the a/c unit, so we called them for help. They fixed up our a/c (and added some enhancements, like the biocide.. that stuff is awesome!) and we didn't see them again until this most recent check-up. All in all, our experience with them has been great. The service guys really know a lot and are always on time (actually, one of them came over on his day off to help us - that was nice and unexpected). During the last check-up, he showed us what was wrong before just going ahead with the work. And he wasn't blowing smoke... you could see CLEARLY that the capacitor was completely rusted. Or that the terminals on the other part were all messed up. It's nice to have someone show you what is wrong and explain why it could cause an issue.

The tech said the job would take a couple of hours; it took almost six hours.

I have used their service for many years and have been happy with their performance. Techs are trained to make recommendations for additional services, but it is up to the homeowner to realize when it is just a pitch or is really needed. Job number 414756, technician JFT.

David has been here before and is always professional and courteous. Called for service on unit that was not cooling. David found reason right away and fixed it. JOB #394026 UPDATED OCTOBER 27, 2012: Went great as usual. Showed up on time. I have three units and WGM went right to work servicing them under my silver plan. Tech was informative and made several recommendations. JOB #411230 UPDATED OCTOBER 27, 2012: Tech WGM completed a total system maintenance. Made recommendations and was very informative. JOB #411232 UPDATED OCTOBER 27, 2012:Technician performed a total service maintenance on my silver plan membership. Tech WGM was informative and knowledgeable. Replaced a bad capacitor and made recommendations. JOB # 411231

Everything worked great and I was extremely impressed with the level of service and courtesy of the technician. It was an easy call in this situation, but I still greatly appreciated coming out late at night to help resolve the issue and ensure we had air conditioning. I would highly recommend Air Rescue to anyone who has issues with their air conditioning.

The technician was very helpful even though it was obvious that a lizard shorted out the capacitor....his body was still there. The tech was informative and knowledgeable and offered advice on a few things. JOB#411050

On 10/11/12 Jamil Perry came out with all parts needed to finally get this ac unit running right. He replaced blower motor and wheel, also fan motor and fan blade, die injection for leaks and approx 3lbs of Freon. When he replaced piston he found that a .095 was put in by Brian back in April. The right one was supposed to be .080 to .082 he even called to verify that he had the right one. .095 pours Freon in and .082 shoots it in like a nozzle on a water hose, the way it supposed to. Got everything put back together, house was 84 degrees, we turned on the ac and the house was cooled down to 78 degrees in 14 minutes. .Jamil was talking his smack about how good he was. He isn't lying. The man only has 5 yrs experience and knows more than the other techs that came out here. I recommend Air Rescue for your service but only if you ask for JAMIL PERRY and HEATHER (SUPERVISOR) didn't catch her last name but she is awesome as well, AIR RESCUE went above and beyond to make sure I was taken care. I was self-employed for several years , i know what it?s like to make sure the customer is taken care. Oh, when we were cleaning up, we found the right piston on the ground, Brian threw in another one just to get done, also communication between the girls in the office and techs and customer seems to have improved. Thanks to JAMIL and HEATHER, my wife and I are now very happy, it was nice to come back from GA. and the house wasn't 94 degrees. Thanks AIR RESCUE.

Technician William M was courteous, prompt, and explained the maintainence, and left me feeling confident the unit had been tuned up, optimized and checked for possible issues.

Today I noticed that the ceiling was leaking. It was coming from the AC units upstairs. I called Air Rescue and they sent someone out today. I am very pleased that they were able to have someone come out on such short notice. The technician was very nice, professional, and worked in a timely manner. So far I am very impressed. Job # 412466