SERVICES ARE COMPLIMENTARY for vacation packages only. There is a $35 processing fee for domestic airline tickets per person and a $50 processing fee for International airline tickets per person. A $50.00 consultation non-refundable fee per person will be collected prior to personalized travel services. Personalized travel services includes: extensive travel arrangements within Europe/USA/Canada/Hawaii/Caribbean and beyond. HCB Travel is a Secured Preferred Travel Partner with Sandals Resorts, Disney Vacations, Universal Studios, ALL Major Cruise Lines, ALL Tour Operators, Airlines and providing many additional Travel opportunities. Visit www.hcbtravel.com today to reserve your next Adventure. It's our pleasure to assist you....
Description of Work
My wife and I just came back from 7 day cruise in Hawaii with Norwegian Cruise Line's, Pride of Hawaii cruise ship. The customer service was horrible. From the moment we checked-in, we had asked for a room upgrade. We were told that since it's a full ship, they will not know until few days later if we can get an upgrade. We were told that we would be notified by management via letter. We never heard anything from anyone. On the first day, the safe in our cabin wouldn't work properly. I immediately filled out a work request via online, through the television. We never receive any confirmation that day. I personally talked to the reception desk first thing the following morning, I was told that someone would be there in 30 minutes. After two hours, nobody showed up. I called the front desk, and was told to call housekeeping. Housekeeping told me that someone would be there in 5 minutes. After 1 hour, no show. They finally showed after 4 hours. It took the guy 2 minutes to fix the issue.
Category travel agency
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