Founded 1999 • With Angi since September 2017
Service Provider ResponseMoving [Member Information Removed] has investigated this matter to better comprehend and validate the complaint against our services. Customer satisfaction is critically important to us, and we want to ensure each customer knows their business is valued. Per the customer`s agreement, their Estimated Delivery Schedule was up to 21 Business Days from their First Available Delivery Date of 10/13. The customer's file shows that their delivery was completed on 11/10, the 20th Business Day. The customer's delivery arrived on time, with no delay. We unfortunately do not understand the reason for this complaint. Nonetheless, Moving [Member Information Removed] has reached out to the customer and has offered them a courtesy compensation from our part, just for any inconvenience experienced.
Service Provider ResponseGood afternoon [Member Name Removed], we are so sorry to hear that you experienced this issue with Mayzlin and are happy to help. Unfortunately, we have no record of anyone booking through Moving APT by this name. The only file we have by this name was someone who requested a quote, but never booked with Moving APT. Are you sure that you booked your reservation through us? If so, please feel free to contact our Customer Service Department directly at 786-528-6086 or at email@example.com, and we would be glad to locate your file and assist you with this.
Service Provider ResponseMoving APT is very sorry to hear that the customer had an issue in their move with Cross Town Van Lines. The customer has already been credited everything that was processed through Moving APT as a courtesy from our part. We are currently working with Cross Town Van Lines's insurance in order to ensure that the customer 's claim with Cross Town is also taken care of.
Service Provider ResponseMoving APT is truly sorry to hear about any issue experienced in your move; however, we do not have any customer by this name in our files. Please confirm that Moving APT was who assisted you in finding you a carrier for your move, and if so, please provide an order number that we may look you up by in order to better assist you. You may also send it to our Customer Service Department at firstname.lastname@example.org. Thank you.
Service Provider ResponseMoving APT is a booking agent who reserves truck space with a carrier for a customer's shipment. The customer's move and moving contract were conducted by and with Eastland Movers. That said, we are always here to assist customers and mediate whenever necessary. Services such as stair fees, packing materials, etc. come directly from and go directly to the customer's carrier, not to us, so we definitely feel that there was some miscommunication here between the customer and the carrier regarding us. Since receiving this complaint, we have tried reaching the customer in order to offer our assistance, but the customer to date has not replied. We are here and willing to assist whenever they are ready. They may get back to our Customer Service Department at either 786-528-6086 or at email@example.com. Thank you.
Moving APT - Long Distance Movers is currently rated 4.5 overall out of 5.
Moving APT - Long Distance Movers is open:
Monday: 8:00 AM - 8:00 PM
Tuesday: 8:00 AM - 8:00 PM
Wednesday: 8:00 AM - 8:00 PM
Thursday: 8:00 AM - 8:00 PM
Friday: 8:00 AM - 8:00 PM
Saturday: 10:00 AM - 5:00 PM
Moving APT - Long Distance Movers accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check
Yes, Moving APT - Long Distance Movers offers free project estimates.
No, Moving APT - Long Distance Movers does not offer eco-friendly accreditations.
Yes, Moving APT - Long Distance Movers offers a 10% senior discount.
No, Moving APT - Long Distance Movers does not offer warranties.
Moving APT - Long Distance Movers offers the following services: Interstate Moving Long Distance Moves Cross Country Moving