We had never used a pet-sitting service prior to this. We have always either had someone we know watch our dogs, or boarded them. But our 3 dogs are getting older (7, 8 and 12), and they don't seem to bounce back from boarding as well as they used to, so we decided to give this a try. First, we needed someone to stay with our dogs for the week of Christmas, and we didn't start looking until November (not too smart). But we got really lucky that Daytime Dogs had availability that week. Chuck, the owner, as well as Heather, who would be staying with the dogs, came out to meet us and the dogs to make sure it would be a good match and that we were comfortable with them. We liked them both so we made the reservation from Dec 22-30th, with Heather staying each night from 7pm to 7am (we had a neighbor come over to let the dogs out during the day). Heather was willing to send us texts, pictures, emails or whatever we might have wanted to confirm that our dogs were OK. We were busy where we were, so we didn't ask for frequent updates, but she did respond immediately to any text I sent, even when she wasn't at our house. Since we were obviously gone the whole time, I can't say what happened during the stay, but what was important to us is that the dogs seemed happy and calm when we got home. Lately when we've gotten them from boarding they've been wound up and it has taken days to get them back on their schedule, but it sure seems that Heather kept them to their normal routine and they never missed a beat. It was a little odd to have someone we didn't know stay at our house, as I'm sure it's strange for them to stay in a stranger's house, but it seems to have worked out really well and we will definitely use their services in the future. They also do more routine dog-sitting tasks like coming by to take them for a walk if we are stuck late at work, or taking them for outings, so we will be trying that as well. We really appreciate the great service that Daytime Dogs provided, and thank Heather for taking such good care of our dogs.