CertaPro Painters® of Gainesville
About us
5 painting crews. No travel fees. Financing available. Additional DBA - CertaPro Painters Ltd. Independently owned & operated. Additional phones - (352) 222-0226.
Business highlights
Services we offer
Residential and commercial interior & exterior painting.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 13% | ||
| 3% | ||
| 3% | ||
| 0% |
"Thank you for taking time to let your friends and neighbors know about our service. We were happy to take care of your project during the busy holiday season. We look forward to working with you again if the need arises. Thank you, Charley, Lea & the CertaPro Painters Team"
"Thank you for taking time to let your friends and neighbors know about our service. We were happy to get your interior taken care of as well as a wash of the outside. We thank you for entrusting us with your home and we look forward to working with you again! Thank you, Charley, Lea & the CertaPro Painters Team"
"Thank you for your kind words [Member Name Removed]. This is exactly the kind of experience we wanted for you as a new resident of Gainesville. If there's anything we can do for you don't ever hesitate to ask. Welcome to Gainesville!"
"Thank you for taking time to let your friends and neighbors know about our service. Sometimes we hit some unexpected snags in production, but we always want our customers to know that we will indeed deliver what was promised. We do not consider a project fulfilled until we have done a final walk through and confirmed that you are completely satisfied with the results. We were happy to bring your house back to its original state. We look forward to working with you again if ever a need arises! Thank you, Charley, Lea, & the CertaPro Painters Team"
"Thank you for taking time out of your schedule to let your friends and neighbors know about our quality of service. We were happy to help with your project and hope to work with you again soon!"
"Thank you for taking time to let your friends and neighbors know about the quality of service we provided. A repeat customer is the highest compliment we can receive. Thank you for allowing us to come work on your home again!"
"Dear Angie's List Member, We apologize for any confusion that may have occurred during your paint project negotiations. We feel it necessary to clarify a few things in response to your review. We were initially confident that we could complete the project under the original specifications. It was not until after several emails requesting to adjust the proposal details and paint, in addition to consultation with the paint store representative that we elected to withdraw our bid. We did so within one day of your last specification change. We felt that at least one of the other companies also bidding the project would have been able to help you. We think that Angie's List is a wonderful tool for the community that brings real experiences to the customers in hopes that they find the right fit for whatever service they require. We appreciate that not only the members of Angie’s List, but also the businesses, can leave comments regarding reviews in hopes that the residents of our area may see the full story. Thank you for taking time to review our services."
"Thank you for taking time to review our services. Aside from providing quality services, we strive for total customer satisfaction. Let us know if we can help with a future project!"
"Thank you for taking time to review our services. Whether we do one project or help with several, we are appreciative of what the customer entrusts in our company. Thank you for allowing us to work on this project and for returning with your latest project."
"Thank you for taking time to review our services. We are happy to provide comprehensive and competitive proposals to all our customers. Thank you for the opportunity to meet you and service your home this past spring."
"Thank you for taking time to review our services. No matter the size of a project, we are driven by the same goal of customer satisfaction. We are happy to know that you are still pleased with the work completed."
The painters arrived on time and were friendly and polite. They did a good job covering up some dark colors that were in the house prior to us purchasing it. There were two painters, but we talked mostly with Steve. After he was done, we did a walk through of the house quickly and had him touch up a couple of areas and fill in a dent in the wall that had been missed.
It was after he had left (next day actually) that we did have some issues. Once we had the chance to look at everything more closely, we realized that there were small paint splatters around the baseboards in every room that had been painted. There were also some paint splatters extending into the hallway adjacent to one of the painted areas. We also found some obvious dents in the wall that had not been repaired (despite the contract stating that drywall would be repaired). We emailed some pictures to Charley immediately and he replied promptly letting us know that though Steve had used a drop cloth, they could come back and clean up the paint. We had actually come home on the last day of painting to find Steve at one point NOT using a drop cloth on the baseboards, but we are unsure of what had been used to protect the floors for the rest of the job. We had already made a good start on cleaning up the paint at the point of receiving the email, and didn't really feel confident in having them come back given that we felt they had been a bit careless and had not protected the floors as had been promised. Two of us spent 3-4 hours cleaning and scraping away paint marks with our fingernails, and needless to say, were not terribly happy about this.
We do feel like Charley did try to make things right, although it took some convincing that the paint was not there already (it was most certainly not) and that his painters had not done a quality job cleaning, and it took a few days for him to get back to us with a resolution (small amount of money off of the cost).
Overall, most of what Certa Pro did was great. However, the lack of protection of our floors and apparent carelessness led to our rating as above and decision that we would not hire them again.
"Thank you for taking time to review our services! We appreciate you allowing us to meet with you and your family. We know that you entrusted a very special place with us, your home. We do not take that lightly. Please call us if you have any further paint projects. We would be happy to help."
"Thank you for taking time to review the service you received. We apologize that your needs were not initially met. We are grateful that you allowed us to correct the errors and finish the projects to your expectation."
"We are sorry to hear that you had this experience with our company. It was discovered that at the time of your initial contact, our company was in transition. We did not have access to your information and therefore did not receive your message. Once we saw the error, we contacted you. We apologize that we did not meet the sense of urgency for your project. We would certainly be grateful to receive another chance if ever a need for our services arose in the future. It is because of your honest review that we look inward and make adjustments to better serve our customers moving forward. Thank you."
"Thank you for your review. It was a pleasure working with you and your company!"
"Thank you for taking time to review our services. We are happy that your expectations were met and that we were able to take care of the damaged areas inside the home."
"Thank you for your review. We appreciate your warm recommendations and look forward to working with you again if ever a need arose."
"Thank you for taking time to review our services. We are happy that you entrusted your paint needs with CertaPro of Gainesville. Customer satisfaction is our top goal and we are thrilled that we met your expectations above and beyond."
"Thank you for your warm recommendation of our service. We do not take lightly the invitation to paint a family home. We are pleased that the paint crew on your project lived up to the CertaPro standard of quality, affordable work. If ever a paint need arises in the future, please do not hesitate to call on us to complete the project."
"Thank you for taking time to review our service. While we appreciate that your expectations were met, we are sorry that the crew’s behavior did not live up to our standards of customer service. It is because of reviews such as this, that we can make the necessary adjustments in training to reflect quality of work and professionalism of our staff. We appreciate your warm recommendation and would love to be a part of any future projects with you and your family."
"Thank you so much, [removed member name]! It is always a pleasure working with you."
"Thank you for writing a review of our services. We look forward to any future work that you may need!"
"Thank you for your warm recommendation. We are happy that you received excellent painting service and a positive experience with our referred carpentry specialists. We appreciate your trust in our business and look forward to future projects with you and your family."
"Thank you for being a loyal customer and taking time to write about our service. We appreciate your continued trust and look forward to future projects."
Licensing
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FAQ
Contact Information
1219 NW 16th Ave, Gainesville, FL 32601
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