Mister Sparky of Northern Delaware

I called Mr. Sparky because I had 2 external outlets and 1 internal outlet not working (I found out later they were on teh same circuit. After setting up an appointment, Cody O. was dispatched to my home. He introduced himself and explained he would be looking at the outlets I called about and doing an evaluation to determine what, if any, other electrical needs my home had. He looked at the outside outlets and the garage outlets (but didn't test them, which I thought was odd) and explained they were on the same circuit. He looked at the breaker panel and the outlet beneath it. He asked about the smoke detectors and other electrical appliances in my home and wrote up 3 quotes. Each quote included enrollment in their maintenance plan and a varying number of electrical upgrades. The costs started At $4000 for all the bells and whistles to $2500 for about half the bells and whistles to $835 for just the outlet upgrades and the maintenance plan. I told him I would need to discuss it with my wife because we were not planning on that large an expense at this time. He encouraged me to call him that evening to get the repair scheduled since I needed the outlets fixed quickly. He then charged me the $75 service fee for coming by. After he left I spoke to a friend who recommended a master electrician in the area who came by looked at the outlets and tested them, checked the same panel and outlet beneath it in the basement but when he looked at the outlet, he noticed the GFCI had tripped and pushed it in restoring power to the 3 outlets in question! He was in and out of my home in 15 minutes and had solved the problem whereas Cody was there for an hour and was so busy trying to upsell me, he couldn't be bothered to fix the actual issue. I spoke to a manager a few days later and expressed my displeasure and he understood my frustration and refunded my service fee. He also offered to come by himself and make the upgrades himself at a discounted rate for my inconvenience! I appreciate the attempt to make things right when service didn't meet the expectations. I may give them another shot some other time.

No comment.

Scheduled install within days of estimate. Very professional. Lighting looks great in the yard

Very respectful business

Very quick response. Time for initial estimate and work. Thankful for that. Extremely lengthy estimate evaluation due to whole house. Evaluation for further work, a list of which was never left with me, but work was fairly efficient and quality was good.

They were extremely quick to respond and get the job done! Very friendly and professional. I will be hiring them again for my next job.

CX WAS SATISFIED

Very professional and clean

Friendly, knowledgeable

They fixed their mistake.