I was a bit leery at doing this long distance since I have a very high prescription, but I was very pleased with the results. First I contacted Ellen via email several times with questions about the process and she answered almost immediately assuring me the process was 100% guaranteed and answering all my questions, so I took the chance and am very happy I did. It took 16 days from the time I put my frames in the mail to receiving them back, which is only (maybe) 2 days longer than it would take locally, as it usually takes 2 weeks with my prescription. The lenses are perfect and the prescription also perfect, plus it cost about half of what I normally pay, so I will definitely be using them again!