Larry H Miller Liberty Toyota Colorado Springs

Took my car in without an appointment for an oil change and was told there would be a 2 hour wait. So I made an appointment for the next day. When I took the car in for the appointment, I was still told to expect a 2 hour wait. It also always takes them a long time to process you in for service.

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Generally service is efficient, well done and guaranteed. Personnel are friendly and competent. One complaint is that when you bring your vehicle in for service they always find something else that you should have done (and be charged for).

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They go over everything and make sure if it needs any work. They were good. They did a very thorough job.

To top it off, they parked my car outside during threatening weather. It hailed and did a huge amount of damage to my new car. They said they had no liability since it was an act of GOD. They had complete contol of my car and could have parked it inside where they had plenty of room. They would not even pay the deductible on my car insurance. This dealer has no integrity and cares nothing about their customers. When discussing this with other people they have had their own experiences that shows how bad this dealer is. On the other hand, I have heard really good things about a Toyota dealer off I-25 near Longmont.

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They are great. We have been taking our cars there for quite a few years.

They're very thorough and very professional. Like most dealers, they're kind of expensive. They have good follow up. They also keep up with you when your car needs oil changes and things like that. So they email you and do that type of thing. That's been good.

My experience overall went pretty well.

Service advisor was very helpful and worked me in for next day diagnostic after I dropped by day before. Appointment time was met, but estimate of one hour for the service turned into two and a half. Hopefully all time was spent on vehicle... Estimate was given for them to also repair vehicle which seemed excessively high. Later analysis showed a markup over twice what I was quoted for the major part at their own parts department. Nice people, but the pricing/business practices are out of line.

Liberty Toyota routinely misrepresents costs for service. Expect to be charged more than originally quoted. Overages are for items like unexpected diagnostics that aren't explained upfront and impossible to avoid (as the service is already performed). At the last visit it was explained to me that there's a mandatory $100+ diagnostic fee charged to all towed-in vehicles regardless of the problem with the vehicle.
If you have to talk to the manager, expect to get a lot of push back. The service manager's approach is to try to explain away excess charges as legitimate rather than honoring initial quote for service.

I have a Toyota, but didn't buy it from them. They've always done a great job and I've never had a problems.

Good experience. I was a few minutes early, so a service writer other than the one I expected to see immediately greeted me. He took all the necessary details and took the vehicle. The elapsed time from when I entered the service bay until driving out was 40 minutes.

No cost listed because all work is under two year/25,000 new car warranty.

Things went well but took longer than expected.

They are a good Toyota dealer and they really take care of their customers. They are on top of things. I will continue to use them in the future.