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Home Heating Service Inc
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,
About us
Home Heating Service, Inc. is a heating contractor in Colorado Springs, Colorado. Since inception, we have been providing our customers in Colorado Springs and the surrounding area with high-quality HVAC contract work. Our services and products include: Air Conditioners Heating Furnaces Water Heaters Geothermal systems We offer sales and installation of a wide variety of HVAC products. Whether you need repairs to your air conditioning, installation of a water heater, or replacement for your furnace, we've got you covered. We are familiar with most brands and models and can also offer you high quality repair services. Our professional and experienced team of technicians can help you out with all of your HVAC needs. Dedicated to customer satisfaction and quality work, we are your climate control specialists. For more information concerning our premium HVAC installation and repair service, contact Home Heating Service, Inc. today. Call Home Heating Service, Inc. now to learn how we can take care of all of your home comfort needs!
Business highlights
Emergency services offered
37 years of experience
Services we offer
Installation, Maintenance and Repair of furnaces, air conditioners, attic insulation, boilers, duct work, ductless systems, energy audits, fireplaces, garage heaters. Residential and light commercial including mobile and manufactured homes., heat pumps, humidifiers), indoor air quality (air cleaners, mini-splits, water heaters (standard and tankless)
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8207 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 9% | ||
| 0% | ||
| 0% | ||
| 1% |
Showing 76-100 of 207 reviews
Martha M.
Apr 2015
The service and install several years ago went very well. They were on time, clean, and polite. They did everything they promised and made sure I was happy.
Taylor J.
Apr 2015
They were very responsive. My interaction with them was fine and the water heater is working very well.
Patrick D.
Mar 2015
Home Heating Services obtained all of the necessary permits and provided all of the electrical and mechanical services required for the installation. They were on time for the for all events from the site inspection to final instructions on how to operate the unit. They were professional in all their activities and very easy to deal with.
Response from Home Heating Service Inc
"[member name removed], Thank you for taking the time to write this review. Receiving these reviews from our customers helps us to continue to provide the level of service that our customers have come to expect. We will pass this review along to your installation crew and comfort consultant. Please don't hesitate to contact us with any questions you may have. ~Home Heating Service Management Team"
Todd A.
Feb 2015
.
Lawrence S.
Jan 2015
unknown
Rebecca E.
Dec 2014
Great responsiveness and work from this business. Our furnace stopped working so I called and spoke with a friendly person on the phone. He said he had a 4pm to 5pm time frame open and possibly a 11am-1pm time frame also. I was quoted a standard service call fee of $105 but it may cost more depending on any additional major findings. Basically, $105.00 was the minimum I was going to pay.
At 12pm, technician, Carlos, called my wife and met her at our home to start the diagnoses and repair process. He immediately found the problem and fixed it along with our humidifier. Carlos was friendly, technically knowledgeable and professional. Total cost was the the quoted service call fee of $105.
We recommend this business and will definitely hire them again in the future.
UPDATE: 12/23/2014
Furnace stopped working again and Home Heating Service inc. immediately sent out a technician to fix the furnace, which turned out to be a completely different issue than last week. The service personnel were Fred and Jared F. Like Carlos, both were friendly, knowledgeable and professional.
We were not charged another service call fee. The only charge was for the installation of a burned out igniter...about $50 for the installation and the part was covered under warranty.
This business operates in a very professional manner. Very happy we went with them.
At 12pm, technician, Carlos, called my wife and met her at our home to start the diagnoses and repair process. He immediately found the problem and fixed it along with our humidifier. Carlos was friendly, technically knowledgeable and professional. Total cost was the the quoted service call fee of $105.
We recommend this business and will definitely hire them again in the future.
UPDATE: 12/23/2014
Furnace stopped working again and Home Heating Service inc. immediately sent out a technician to fix the furnace, which turned out to be a completely different issue than last week. The service personnel were Fred and Jared F. Like Carlos, both were friendly, knowledgeable and professional.
We were not charged another service call fee. The only charge was for the installation of a burned out igniter...about $50 for the installation and the part was covered under warranty.
This business operates in a very professional manner. Very happy we went with them.
Karen M.
Dec 2014
unknown
Response from Home Heating Service Inc
"{member name removed}; Thank you for choosing Home Heating Service. We are glad to hear that you had a great experience with us and that we were able to take care of your furnace and duct system. Please don't hesitate to contact us should you have any questions. Thanks! ~Home Heating Service Management Team"
Gregory T.
Dec 2014
The service techician was extreme knowledgeable on the heating system and walked me through everything he was doing. He did notice an impending failure of my 15 year old thermocouple and showed me where it would fail. He tuned up my furnace and cleaned it out. I was concerned about the efficiency of my system, but the techician insisted my system was fine for my house and did not try to push anything on me. I inquired about a replacement thermocouple, and he installed the replacement, showed me how to do it, and had me keep the old one as a back up, so I wouldn't have to call someone if the new one ever failed. The techician also answered all my questions about insulation and other home efficiency concerns. Again, the techician never tried to push any service or equipment on me. I was very happy with my service experience with Home Heating Services, Inc.
Response from Home Heating Service Inc
"Thanks for the great review. We're glad our technician was able to answer all your questions and perform the required service on your furnace. Please feel free to contact us with any questions or concerns. Thanks again and thanks for your business. Kyle & Pamela Gateley - Owners Home Heating Service, Inc."
Robert G.
Nov 2014
They had to saw it up in order to remove it from the crawl space. We knew the original furnace was behind the 28 yr old furnace and had asked if they wouldn't mind removing that one too (not in their job requirement) but they graciously started sawing that one up into three pieces and hauled them both out. The one they replaced also had to be sawed in half in order to have it removed! We were so impressed by their professionalism and their efficiency. I would definitely use them again and I absolutely recommend them.
Response from Home Heating Service Inc
"Thank you for the great feedback, we appreciate it along with your business. We're glad we were able to solve the issues involved and and get you some warm and safe heat going again. Please don't hesitate to contact us with any questions or concerns. Thanks again, Kyle & Pamela Gateley - Owners Home Heating Service, Inc."
Neil F.
Nov 2014
We had been using Home Heating for our annual service for a couple of years and they had always been very good. However, we noticed their prices increasing and during this last service we suspected they were trying to pad the bill by recommending unnecessary work. Specifically, the tech said the bearings on our blower motor were going and he recommended replacing the entire blower - at a cost of approximately $600. We declined the service because what he was saying did not really make sense based on our own observations and the fact that the furnace was not that old. The furnace performed well all last winter.
Sure enough, this year we used a different company to do our annual service and the tech correctly identified the problem was actually the blower capacitor. It was still within limits, but was right at the limit. The repair was only $70, so we had the capacitor replaced. This was much cheaper than the several hundred dollars the unnecessary Home Heating repair would have cost. Either the Home Heating tech did not know his stuff or he was trying to pad the bill by recommending unnecessary repairs. Either way, this is not the kind of company we want to do business with.
Note: the cost listed above was the cost of their annual "Comfort Club" which includes the furnace inspection.
Sure enough, this year we used a different company to do our annual service and the tech correctly identified the problem was actually the blower capacitor. It was still within limits, but was right at the limit. The repair was only $70, so we had the capacitor replaced. This was much cheaper than the several hundred dollars the unnecessary Home Heating repair would have cost. Either the Home Heating tech did not know his stuff or he was trying to pad the bill by recommending unnecessary repairs. Either way, this is not the kind of company we want to do business with.
Note: the cost listed above was the cost of their annual "Comfort Club" which includes the furnace inspection.
Response from Home Heating Service Inc
"We're sorry you were displeased with the service you received. We consistently aim for the highest level of professionalism, customer service and technical skill that we can attain. We are slightly puzzled by your comment on our prices increasing as we have not had an increase in our service and maintenance prices for upwards of 5 years. Some parts and equipment have gone up but that's due to manufacturer price increases. Our records indicate that you were offered the renewal in 2013 for the exact same price you paid in 2012 but you declined it. Once again we have not increased our service or maintenance prices for some time. As for the technician's recommendation regarding your blower motor and wheel, this stems from his observation of its condition and does not insinuate that it is going to fail the next day or will keep running for 5 years. Anytime we observe something that could create or be a possible issue in the future we inform our customers. We would not be doing our job if we didn't. Its purpose is strictly to allow our customers to make informed decisions, not to "pad" bills. I'm sure you would not be happy if we knew about the condition of the motor and didn't tell you and then the motor failed at a most inopportune time which is usually in the middle of extreme weather conditions. And the motor capacitor has nothing to do with the motor bearings being worn, its purpose is to enhance and regulate power being supplied to the motor. The bearings are what supports the windings on the shaft and are only a mechanical component not an electrical one. We appreciate your business over the years and are sorry that you did not contact us a year ago to discuss this. We always do our best to rectify these situations and find solutions that are mutually satisfying for all parties concerned. Kyle & Pamela Gateley - Owners Home Heating Service, Inc."
Christol D.
Sep 2014
Went great! They showed up on time and were very professional. Kept me in the loop about what they were doing and were done when promised. One day install, no muss no fuss!
Response from Home Heating Service Inc
"[Member name removed], Thanks you so much for taking the time to write this review. So glad that we were able to provide a stress free installation for you! We will pass this information along to everyone who was involved with your installation. As always, if you have any questions, please don't hesitate to contact us. ~Home Heating Service Management"
Raymond S.
Aug 2014
Discovered my water heater was leaking at 7:30 am and immediately searched Angies' list for "water heaters". Discovered Home Heating Service was now offering water heater replacements...over the past 11 years I have had Home Heating service replace my furnace, install air conditioning, seal my attic and bring the attic insulation up to R49. I also have had them do inspections and adjustments to the furnace and AC biennially. In each and every visit, they always did top-notch service and, when needed, sold the highest quality equipment. So I knew I didn't need to look any further.
I immediately called them and explained my situation (heater leaking, it was a Friday, and I had jury duty on Monday). They sent a sales rep out immediately...he arrived before 8:30. He looked over the situation and took measurements. While doing this, I pointed out I had a replacement water pressure regulator that I hadn't yet found time to install myself and asked if he get that installed during the water heater replacement process while the system was fully drained. He agreed to do that at no extra charge!
He offered several quality levels of replacement heater; I decided on Rheem's highest quality water heater with an 4 year warranty extension (bringing the total warranty up to 12 years). He said that the shop was short-handed that day but, given my situation (and possibly because I was a long-time loyal customer (loyalty pays!)), he said he himself would procure the new heater and install it before noon.
True to his word, he showed up (with a helper) around 11:45 with the new heater. The two of them worked efficiently and with excellent attention to detail and were finished in around 90 minutes. This despite the fact that they had to do a fair amount of new plumbing to bring the connections between the new water heater and my house's water system up to the standards required by current building codes.
The new heater and pressure valve worked perfectly and there were zero leaks!
I should also mention that both of them took great care to protect my carpets (laid down cloths and used booties) and were very careful to not bump into walls, etc. They also thoroughly cleaned up after themselves.
In my view, the combination of an extremely quick response, superb quality of service, and superior quality replacement heater were well worth the cost!
Highly recommend!
I immediately called them and explained my situation (heater leaking, it was a Friday, and I had jury duty on Monday). They sent a sales rep out immediately...he arrived before 8:30. He looked over the situation and took measurements. While doing this, I pointed out I had a replacement water pressure regulator that I hadn't yet found time to install myself and asked if he get that installed during the water heater replacement process while the system was fully drained. He agreed to do that at no extra charge!
He offered several quality levels of replacement heater; I decided on Rheem's highest quality water heater with an 4 year warranty extension (bringing the total warranty up to 12 years). He said that the shop was short-handed that day but, given my situation (and possibly because I was a long-time loyal customer (loyalty pays!)), he said he himself would procure the new heater and install it before noon.
True to his word, he showed up (with a helper) around 11:45 with the new heater. The two of them worked efficiently and with excellent attention to detail and were finished in around 90 minutes. This despite the fact that they had to do a fair amount of new plumbing to bring the connections between the new water heater and my house's water system up to the standards required by current building codes.
The new heater and pressure valve worked perfectly and there were zero leaks!
I should also mention that both of them took great care to protect my carpets (laid down cloths and used booties) and were very careful to not bump into walls, etc. They also thoroughly cleaned up after themselves.
In my view, the combination of an extremely quick response, superb quality of service, and superior quality replacement heater were well worth the cost!
Highly recommend!
Response from Home Heating Service Inc
"Thanks for the great feedback. We're glad we were able to resolve your issue. It's been a pleasure working with you over the years and we look forward to taking care of your systems for many years to come. Thanks again for your business and please contact us with any questions or concerns. Kyle & Pamela Gateley Owners Home Heating Service, Inc."
Jeri H.
Aug 2014
I had a service do an A/C tune up in late May but for whatever reason, I think it was a total waste. All of the connections that supposedly were tightened were loose in less than 2 months, the freon that was supposed to have been fine was over a pound low, the capacitor went out. On the two hottest days this summer the A/C went out. Home Heating came out the very next day after I called them. Carlos found the problem quickly, fixed it, and kept me in the know of what he was doing. He didn't leave until the cooling was to his satisfaction. I was very impressed. He explained everything to me.
Mark S.
Jul 2014
During our Bi Annual inspection Scott noticed our hot water heater was leaking. He immediately informed us gave us a great price and was able to set up replacement for the next day. The next day technicians showed up to install the water heater on time and with all materials necessary. They put down protective coverings on the floor got the unit prepared and completed the job in no time. The next day the inspector showed up and said the work was done great and was happy that Home Heating ensure we had working and up to date carbon monoxide detectors located in the sleeping areas of the house.
Scott Maintains all of our systems to include HE Particulate filters, UV Lights and Humidifier systems we had Home Heating install about 3 years ago. This was a great investment as the dust, odors and humidity issues (lack of) were all taken care of.
Response from Home Heating Service Inc
"[member name removed]; Thank you so much for taking the time to write this review. We will pass this positive review along to Scott and his manager. We understand that when a water heater goes out it is quite often a surprise and unexpected, so Thank you for continuing to trust Home Heating Service to take care of you. As always, if you have any questions, please don't hesitate to contact us. Scott will see you for your next system maintenance. ~Home Heating Service Management Team"
John S.
Jul 2014
I sought three bids from top rated Angie's List providers. Home Heating Service, Inc. was very responsive, scheduled a convenient appointment for reviewing our requirements, presented a significantly lower bid than the others, scheduled the installation to fit my schedule in coordination with my electrician, showed up on time, completed the work in a timely, professional manner and left a clean work site when they were done. The unit works perfectly and solved a cooling problem in a master bedroom with 17 ft. ceilings that had plauged us for years. They registered the product for me and followed up to see if I was happy with the work. They did everything well and I would recommend them to a friend or neighbor without hesitation.
Response from Home Heating Service Inc
"Thank you so much for choosing Home Heating Service. We are glad that we were able to meet your needs and provide a comfortable living space. The mini-split systems are powerful little systems and work very well when designed correctly. We have passed your review along to Derrick, Max and Brett. Thanks again, and if you have any questions, please don't hesitate to contact us. ~Home Heating Service Management Team"
Chad F.
Jun 2014
The sales manager was very polite and attentive to our needs. He took measurements within our house to determine what size furnace we needed. He presented us with three options with different price points. Installation lasted most of the day and went smoothly. The installers were friendly and cleaned up any mess that was left over. We have also used this company for furnace check-ups and have had no issues.
Response from Home Heating Service Inc
"Thanks for the great review, we're happy to hear that the the job went well. Please don't hesitate to contact us with any questions or concerns. And thanks again for the business. Kyle & Pamela Gateley - Owners Home Heating Service, Inc."
Janeann W.
Jun 2014
Decent price, been doing business with this family-owned shop since 1989! Have bought several products over the years
Response from Home Heating Service Inc
"Thanks for the great feedback. It's been a pleasure to serve you for all these years, we greatly appreciate your business. Kyle & Pamela Gateley - Owners"
Daniel C.
Jun 2014
unknown
Cindy H.
Jun 2014
unknown
Response from Home Heating Service Inc
"Thanks for the great review. We're glad everything went well and if you have any questions or concerns please don't hesitate to contact us. Thanks again for the business and feedback. Kyle & Pamela Gateley - Owners"
Melissa M.
Jun 2014
Overall things went well. The furnace was installed without incident, but they had some problems with the thermostat and had to order a new one and come back a few days later. We have had to make a few adjustments, but overall they did fine and had good customer service.
Robert B.
Jun 2014
Home Heating just completed a complete overhaul of our home environmental systems. I am very pleased with the result.
Such a large project was expensive, and we approached it with some trepidation. Their Sales Manager, Derrick Rose, worked patiently with us while we explored equipment options and settled on a final configuration. His explanations regarding the pros and cons of various equipment choices were knowledgeable and down-to-earth. Not too much tech, but enough when we wanted it. And Derrick even made a last minute upgrade to one of the pieces of equipment (at no charge to us) to make sure the entire integrated system reached its full potential.
Their installation crew was a pleasure to work with and did an excellent job. They tolerated my many questions and suggestions with good humor and sincere interest, accommodating my requests where they could. The installation included some difficult venting through a crawlspace, which they accomplished with results that exceeded my expectations. They worked quite hard for 3 days, and were respectful of my home and its contents. The installation is not only competent, but it has nice finishing touches; copper piping where flex tubing might have worked, clamps securing all pipes and wires beyond the minimum, etc. Of course, the installation passed the regional building inspections with no trouble.
We have used Home Heating to service our old equipment for over 15 years, and have always been satisfied customers. We are glad we chose them for our renovation project.
Such a large project was expensive, and we approached it with some trepidation. Their Sales Manager, Derrick Rose, worked patiently with us while we explored equipment options and settled on a final configuration. His explanations regarding the pros and cons of various equipment choices were knowledgeable and down-to-earth. Not too much tech, but enough when we wanted it. And Derrick even made a last minute upgrade to one of the pieces of equipment (at no charge to us) to make sure the entire integrated system reached its full potential.
Their installation crew was a pleasure to work with and did an excellent job. They tolerated my many questions and suggestions with good humor and sincere interest, accommodating my requests where they could. The installation included some difficult venting through a crawlspace, which they accomplished with results that exceeded my expectations. They worked quite hard for 3 days, and were respectful of my home and its contents. The installation is not only competent, but it has nice finishing touches; copper piping where flex tubing might have worked, clamps securing all pipes and wires beyond the minimum, etc. Of course, the installation passed the regional building inspections with no trouble.
We have used Home Heating to service our old equipment for over 15 years, and have always been satisfied customers. We are glad we chose them for our renovation project.
Response from Home Heating Service Inc
"[member name removed]; Thanks so much for this amazing review. We have passed this review along to Derrick, Scott and Brett. We do our best to meet and exceed our customers expectations and from your review we were able to do that. We rely heavily on our happy customers and these written reviews to stay in business and continue serving Colorado. Please don't hesitate to contact us anytime with any questions you may have! Home Heating Service Management Team"
Daniel Y.
Jun 2014
unknown
Amy B.
Mar 2014
Workers spent all day here. They stayed until the job was done which was about 6:30pm that night. It was not the most straight forward job so we appreciated the extra effort. We feel very comfortable with the quality of work they performed.
Response from Home Heating Service Inc
"Thanks for the great review, we're glad everything worked out well. Please don't hesitate to call with any questions or concerns. Once again thanks for the business. Kyle & Pamela Gateley - Owners"
Wayne B.
Mar 2014
They charged me $408.00 and took them 10 or 15 minutes to put it in. The communication was down to the people that lived there and I found out very little about what was going on.
Response from Home Heating Service Inc
"Mr. [removed member name] This is in response to your review of our services that we provided for you. We must admit to being puzzled, as well as deeply concerned, by the severity of your grades. As you did not specify or communicate to us the address of the property that we were at we can only assume it was a condo on Palmer Park Blvd. On 11/25/14 we did go and replace a zone valve on the boiler system. We could not find any other property in our records that belonged to you that came close to the circumstances that you reported. The work order that was created by our Customer Service Representative reported an issue with the heating system. It specified a time of arrival as PM which implies anytime in the afternoon was acceptable. It also instructed the technician to call you with a diagnosis and cost of repairs prior to performing any work. The cost of the service call was $85.00 and would cover the travel time and our standard diagnosis. This was apparently acceptable to you as we were instructed to proceed with the call. The technician arrived at approximately 1:38 PM. This time is recorded via our technicians GPS time tracking application installed on their cell phones. They record the time of arrival and time of departure and the GPS records the locations at the time of the events. He clocked out of the job at 3:22 showing a time of 1 3/4 hours dedicated to the job. Some of the time was spent obtaining the zone valve from a supply house. As the invoice was paid with a credit card we can assume that the technician, who has confirmed this, obtained approval from you to proceed with the repair, the cost being $320.00. This computerized flat rate price reflects the cost of the part, travel time to obtain it as it is not a stock item, a calculated percentage of business overhead, installation cost and hopefully a nickel of profit. The repair was made, the heating was back in service and as far as we know no other problems or issues associated with our service have occurred. In summary from the records and data we have on file, we were responsive to your needs and the needs of your tenant, we were punctual as we arrived and performed the required service within the specified time frame and we were professional as we diagnosed and solved the problem without issue. If price was an issue, we would happily have explained our pricing structure and how our flat rate prices are determined had you contacted us. We are sure that a resolution could have been found if we were given the chance. As we have had no direct communication from you now or at the time of service and because of the summary of the events and our data, we consider this review unjustified and ask that you reconsider your grades and adjust accordingly. If you would please contact us we would welcome the opportunity to resolve this matter to everyone’s satisfaction. Sincerely, Kyle & Pamela Gateley – Owners Home Heating Service, Inc."
Alverna K.
Feb 2014
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Licensing
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FAQ
Home Heating Service Inc is currently rated 4.8 overall out of 5.
Home Heating Service Inc accepts the following forms of payment: CreditCard
Yes, Home Heating Service Inc offers free project estimates.
No, Home Heating Service Inc does not offer eco-friendly accreditations.
No, Home Heating Service Inc does not offer a senior discount.
Yes, Home Heating Service Inc offers emergency services.
No, Home Heating Service Inc does not offer warranties.