Chow Bella Pet Spa

Description of Work
I had asked for the same grooming services they had given my dog the previous month. When I picked him up, they had completely shaved my dog without asking me first and they charged me an additional $20 from the previous month. To make matters worse, I was harassed by someone behind the desk because my dog is on prescription food. (He's 12 years old and suffers from colitis. With my vet, we tried a number of different food options. The prescription food is the only thing that works.) I was so upset by the rudeness of the guy behind the desk that I just wanted to get out of there. The next day I sent an email to the manager asking for a detailed summary of which prices went up from the previous month. After a few days of no response, I wrote again asking why the prices had gone up so much in one month. It's now a month later and there's been no response. Clearly, they don't want my business. At this point, there's nothing that they could do to entice me back there.

Description of Work
They groomed our dogs.

Description of Work
Groomed my dogs

Description of Work
The first time I was very pleased,the next time I found the people there were very rude.

Description of Work
My 10 month old puppy was at Chow Bella Pet Spa for day care. She fell and fractured her growth plate on her left hip and resulted in major surgery. I have been a customer of Chow Bella Pet Spa for over 3 years and I was not notified of her accident until 5 hours later when I went to pick up both my dogs. They proceeded to bathe her after her injury. When I spoke to the owner, whom I was on friendly terms with, he asked if there was anything that he could do to help and I asked him to pay for the surgery and there was no response. I wrote him a letter after the surgery was preformed and still no response. We are now going into litigation.