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Command Comfort

4.8

(136) Verified Reviews

Founded 2008 • With Angi since April 2012

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Business Highlights

Family Owned & OperatedFamily Owned & Operated

Service Categories

Licensing

Licensed
Bonded
Insured
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Hours

Sunday
Closed
Monday
7:00 AM - 6:00 PM
Tuesday
7:00 AM - 6:00 PM
Wednesday
7:00 AM - 6:00 PM
Thursday
7:00 AM - 6:00 PM
Friday
7:00 AM - 6:00 PM
Saturday
Closed

Company Contact

4431 Corporate Center Dr Ste 115

Los Alamitos, CA 90720

Description

HiOur team of HVAC pros strive to provide an experience so great that you'll never want to search for a heating and air conditioning contractor again. Please reach out to us directly at 714-952-3900....

Verified Reviews

4.8

(136) Verified Reviews

Ratings Distribution

5

115

4

14

3

2

2

3

1

2

Rating Details

Price

4.7

Professionalism

4.9

Punctuality

5.0

Quality

4.9

Responsiveness

4.9
Read reviews by category
HVAC Companies (136)
Showing 1-10 of 136 reviews
5.0

11/13/2017

They recently changed their name to Command AC.

DESCRIPTION OF WORK
It was a tune up and I had them repair something on the condensation line on the roof.

CATEGORY heating & air conditioning/hvac

COST $544

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 08/09/2017

4.0

09/09/2017

It was fine, everything was okay. The price was pretty comparable. I did have trouble trying to get a hold of the lead of the project, they kept putting me on kind of the back burner. Punctuality was good, they were here when they said they were going to be here. They were very professional while they were here.

DESCRIPTION OF WORK
They installed a ductless air conditioner for me.

CATEGORY heating & air conditioning/hvac

COST $4,800

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 09/08/2016

SERVICE PROVIDER RESPONSE

Thank you for taking the time to rate us on Angie's List. We are never satisfied until we have A's across the board. Please call or email me anytime to help me understand how we could have done better for you. Thank you, Christopher Parker - General Commander
5.0

11/15/2016

It went really well and they had really professional installers. They had great customer service and came out right away.

DESCRIPTION OF WORK
Installed a split-system ac

CATEGORY heating & air conditioning/hvac

COST $4,500

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 05/01/2016

SERVICE PROVIDER RESPONSE

We at Command A/C are very happy to hear that your overall experience was a great one. Our goal is to provide all of our customers with the same service that you received. Thank you for taking the time to share your experience with other Angie List members and please feel free to contact us at anytime if there is anything we can do for you in the future. Jeanna Herrick -Office Commander (714) 952-...
5.0

08/23/2016

Although I didn't get the reference from Angie's List, I knew they would be a good company.  But they are the reason I joined.  That being said Command A/C was far above my expectations.  They were willing to come later in the morning, arrived ON TIME, with a call that they were on their way.  They worked with NO breaks.  I'm not even sure they took lunch.  They would explain what work was being d...

DESCRIPTION OF WORK
Command A/C installed 5 Duct's in my rental/family home

CATEGORY heating & air conditioning/hvac

COST $20,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 08/15/2016

SERVICE PROVIDER RESPONSE

Thank you for taking the time to write about your positive experience with us at Command A/C and thank you for sharing it with Angie's List members. All of our Certified Team Members pride themselves in being able to provide you and all of our customers with nothing but the best and it's always nice when our customers notice the little extra touches. THANK YOU! We are thrilled that you are loving ...
2.0

03/01/2016

They forgot to turn on the gas when they were gone. We had no heat in the house for the weekend and it got quite cold at night. I called the local rep that had been in our house and he said that he doesn't work on the weekends. They have no emergency number and that's very bad

DESCRIPTION OF WORK
We hired them to clean out the debris from the ducts in the attic

CATEGORY heating & air conditioning/hvac

SERVICES PERFORMED? Yes

WORK COMPLETED ON 02/27/2016

SERVICE PROVIDER RESPONSE

We would like to start off by apologizing for the inconvenience that you experienced. At Command AC we always go out of our way to provide the best service for all of our customers. Upon researching what caused this problem it has been determined that when our Certified Installers arrived that Friday to replace duct work, they noticed the gas valve to your furnace was in the “off” position. We don...
4.0

12/21/2015

They were honest and addressed the more minor problem rather than saying I needed a new furnace.  As a consumer, you usually can't tell what the issues is, so honesty is valuable.

DESCRIPTION OF WORK
Replaced a bad capacitor.

CATEGORY heating & air conditioning/hvac

COST $150

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 08/12/2015

SERVICE PROVIDER RESPONSE

It's great to hear a positive response from you. We work hard to make a great impression and even harder to exceed expectations in the long run. We at Command A/C pride ourselves with having great and honest employees. Thank you for taking the time to write such a great review about us. Please do not hesitate to let us know if there is anything that we can do to assist you in taking care of your A...
4.0

11/03/2015

Jamie came to my house and provided a very thorough explanation of the Mitsubishi Ductless A/C system.   He even brought a system with him to show the functionality and size up on the wall.   Jamie was very likeable and punctual for the appointment.   He provided the estimate for a 12k BTU ($4300) and 15k BTU system ($5000).  It was advertised on their website that they offered up to $1000 in reba...

DESCRIPTION OF WORK
Contacted Command AC after seeing their name listed for A/C providers who were highly rated and have done ductless A/C.  Scheduled appointment about 2 weeks out due to limited availability during the week and hot weeks in September. On September 18th Jamie came out gave a thorough explanation of the Mitsubishi Ductless and an estimate. 

CATEGORY heating & air conditioning/hvac

COST $5,000

WORK COMPLETED ON 10/14/2015

SERVICE PROVIDER RESPONSE

We always appreciate reviews from everyone. After reading your comments I personally called Jamie in for a meeting to discuss what we could have done wrong. After meeting with him this morning, I am convinced that we did provide a fair and accurate proposal as well as responded timely to all emails and calls. Here is what I found. Our rebates were clearly published as follows... $150 for single zo...
2.0

09/21/2015

This review is not for service performed, unfortunately. This "D" review is because I called for a simple appointment for diagnosis (fan not working) and they tell me 2-3 weeks. Ok, maybe I'm not expecting someone in the next hour or something, but a/c is a little different than say, contemplating a kitchen remodel. My a/c is not working and it's 100 degrees out. Who in their right mind would want...

DESCRIPTION OF WORK
This review is not for service performed, unfortunately. This "D" review is because I called for a simple appointment for diagnosis (fan not working) and they tell me 2-3 weeks. Ok, maybe I'm not expecting someone in the next hour or something, but a/c is a little different than say, contemplating a kitchen remodel. My a/c is not working and it's 100 degrees out. Who in their right mind would want to wait 2-3 weeks for that?! If you need more people, get more people.

CATEGORY heating & air conditioning/hvac

WORK COMPLETED ON 09/21/2015

SERVICE PROVIDER RESPONSE

Dear Mr. [member name removed], Our most sincere apologies for not being able to accommodate you. It's painful for us too when we are not able to promptly respond to all service needs, especially during back to back heat waves. Surely you can understand that we do not hire temporary labor to "catch up" during peak seasons due to quality control policies. I hope you were able to find someone to hel...
5.0

08/14/2015

We had Jack provide service...who was perfect. He gave us 3 options and we chose the economical route. Our system is 20% improved and really COLD! Love this company!

DESCRIPTION OF WORK
Analyzed our a/c system (5 yrs old) as to why it had lost cooling effectiveness.

CATEGORY heating & air conditioning/hvac

COST $129

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 08/10/2015

SERVICE PROVIDER RESPONSE

We at Command A/C love to get reviews about our Certified Service Technicians. Jack takes pride in his work and we love when our customers notice. We are glad to hear that he was able to get your system running COLD air, especially with the hot weather we are having. If there is anything we can do for you in the future, please do not hesitate to give us a call. Jeanna Herrick Command A/C (714) 952...
4.0

08/02/2015

Although professional, timely and polite, I just thought the appointment was way too long for my own liking. I'm sure that others would not mind. But, It was me and I have to admit that having no air and waiting for the end results just irritated and made me cranky.

DESCRIPTION OF WORK
I knew my air conditioner was not running well and it needed service.  The year before it just needed freon. This year, for the service call, I though it was best that we had someone check it out as the price was extremely reasonable for a service call as others range higher. I  was even told at one point during the service call that the amount could be put towards any repair that the system would require. We anticipated that it may take $$ to get it up to par which I was ready to extend.  Our air system has really never ran good even though we spent $$$$$ trying to buy the best rated system on the market, the #Carrier2000 brand sucks. I had high hopes from what the guy was telling me that It just needed this one part (celenoid battery) then wham!!! around 2 hours later (too long of a wait in my own opinion) I was told we needed a new compressor or just a new system as our system was so old (2000) and they do financing. Of course, we need a second opinion on that.

CATEGORY heating & air conditioning/hvac

COST $39

SERVICES PERFORMED? Yes

WORK COMPLETED ON 06/17/2015

SERVICE PROVIDER RESPONSE

We at Command A/C would first like to start off by thanking you for taking the time to leave us a review on Angie’s List. We take pride in our company and offering all of our customers with the best service that can be provided. We are happy to hear that you felt we were professional, timely and polite, although sorry that you felt that we were at your home too long. Our goal is to make sure that ...

Services Offered

We specialize in the installation and service of ductless and ducted mini-split systems and also provide upgrades of existing central heating and air systems, repair and maintenance services.

Services Not Offered

Air duct cleaning. And we suggest you call us to find out more before hiring someone to do this. Window A/C service or installation

General Information
Free Estimates
Yes
Eco-Friendly Accreditations
Yes
Payment Options
Check, Visa, MasterCard, American Express, Discover, Financing Available
Senior Discount
5%
Emergency Service
No
Warranties
Yes