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DirectBuy of Orange County

Founded 1971 • With Angi since June 2011

3.8

(8) Verified Reviews

Description

Since 1971 DirectBuy has been providing consumers the ability to buy directly from over 700 brand name manufacturers with no hidden retail mark-ups. Appliances, electronics, home furnishings, home improvement items including cabinetry, countertops, windows, doors and building materials plus even the smaller, everyday items like as jewelry, toys and decorative items are all available at DirectBuy. We also offer full design services and qualified installers and contractors at competitive rates. DirectBuy also backs it talk up with a Savings Guarantee - other stores talk about it, we guarantee it!...

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Verified Reviews

A few reviews for this pro...
1.0

04/15/2016

unknown

Description of Work
If you are ever approached for a DirectBuy membership...RUN! Run like the wind! | |First, you are pressured by a "one-time only" offer. They don't tell you until the end if you don't sign up at the initial presentation you are never allowed to join. But, we were going to remodel so we figured we would pay the thousands of dollars to join and save a bundle on windows, doors, bathtubs, etc. | |So, did we save any money? Yes, but not any more so than we could have with careful shopping. In fact, we ended up buying some things cheaper from Home Depot, Amazon, and eBay. Further, we were told that ALL products from their manufacturers were available, but that turned out not to be true. In addition, products made special for stores like Home Depot are not available so the original claim loses even more luster. | |They also don't tell you that they are just like any other retailer. It is basically a club membership like Costco - albeit at a much greater membership cost. Further, their calculated savings is based upon MSRP - but, as we all know, no one actually sells at MSRP so those savings numbers will be inflated. | |Even the doors and windows, which we figured would be the greatest savings, we bought elsewhere because we felt more comfortable with the other vendor. And guess what? We only had to pay about $150 more than the DirectBuy price! | |So, bottom line, we did save some money but in no way have we recouped our initial investment. I hear that discounts on furniture are much better, so that may be where we save in the future. It certainly isn't in electronics, since their pricing seems to be higher than electronic store pricing at Fry's, BestBuy or Amazon. | |And here's another problem: Apparently DirectBuy's credit is not good enough to have open accounts with all their manufacturers. I ordered wood flooring and was advised there would be a few days delay because DirectBuy had to mail a corporate check to the manufacturer before they would release the order. So, they're a cash in advance only customer? Seems like a sketchy situation to me... | |All that being said, here's the main reason not to join DirectBuy: their customer service is horrible. Not really...it would have to improve just to be considered horrible! I have had better service at K-Mart. But then how can you expect the staff to be any better than the owner, Geoff Rocke? He commits to following up on problems and keeping you informed, but then repeatedly fails to do so. He claims to want to expedite repairs to damaged product, but then doesn't schedule workers in a timely manner. You explain to him what you as a MEMBER expect and he responds, "That isn't going to happen." He claims problems are the result of "lack of training" but has no clue that he is the one who dictates staff training. He basically throws his employees and vendors under the bus - nothing is ever his fault. (Related: he has to close the store himself because he doesn't trust his own employees. Just an indication of the type of manager he is.) I truly believe the reason Geoff runs his own company is that he would get fired for incompetence if he worked for anyone else. | |I tried to resolve some complaints with DirectBuy corporate and was told I was lucky to be dealing with Geoff because he is one of their best owners. W**! If Geoff is the best they can do, all I can say is...RUN! Run like the wind!

Category custom cabinets,flooring contractor,hardwood floor,remodeling,replacement windows,home improvement stores

5.0

01/19/2016

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Description of Work
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Category hardwood floor,window treatments

5.0

11/16/2015

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Description of Work
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Category countertops,home remodeling

Service Provider Response

[Member Name Removed] thank you for your review. If we can be of further service please contact us directly at 714-660-1503. Also, if you run into any challenges we want to know also so we can get them resolved. We're here to help!
5.0

05/07/2014

I can't say enough about how well this location is run. The owners are fantastic and customer service driven. All of the staff are friendly and go out of their way to help you with your project. The staff is knowledgeable with the products and have even saved our marriage a few times by running interference while we argued over choices/decisions. We've spent so much time there that they all feel l...

Description of Work
We became members in 2007 in another state and although we saved money on our remodel at the time, we had a horribile experience with the owner and staff. We recentely moved to CA and purchased a home that turned into a total gut job. We decided to give DB another chance and are very happy we did. This location is ten times better. So far, we have completed our kitchen remodel, flooring (tile, wood and carpet) and one bathroom. We have two more bathrooms to go, windows to replace and will continue making all purchases through this location of DB.

Category custom cabinets

Service Provider Response

[member name removed], thank you so much for the kind words. So many people misunderstand what DirectBuy is about and we always appreciate when Members provide this type of feedback. If you need anything please don't hesitate us directly at 714-660-1500. Again thank you.
2.0

03/05/2013

If I knew then, what I know now, I would not join this service. It is way overpriced for the savings. I will NEVER break even. The membership is so expensive that unless you're building and furnishing a custom home, you'll never gain the full use of your membership. What a huge waste of money.

Description of Work
I ordered windows and it took weeks to get the order in and then months to receive the same, despite the manufacturer being located within 30 miles.

Category home improvement stores

    Services Offered

    Kitchen & Bath Cabinetry & Countertops, Windows & Doors, Appliances, Electronics, Plumbing Fixtures, Furniture of all Styles and Price Ranges, Installation & Design Services. Travel services also available

    Services Not Offered

    Ask for details

    General Information
    Free Estimates
    No
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Check, Visa, MasterCard, Discover
    Senior Discount
    No
    Warranties
    Yes