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Masterwerks Tire and Auto

Founded 1996 • With Angi since July 2010

5.0

(9) Verified Reviews

Business Highlights

Emergency Services OfferedEmergency Services Offered
Auto Service
Auto Radiators
Auto Transmission
Auto Inspections
Auto Towing
Auto Tires

Description

In 1996, two friends – David Hugh and Mike Offenburger – started an independent auto repair business in North Phoenix at 19th Avenue and Deer Valley Road – and Masterwerks Complete Auto Repair opened its doors. Starting out with one technician in the early years, Masterwerks core principle was to focus on customer service and accurate vehicle repair. Over time, Masterwerks expanded as the reputation for service and repair ability quickly spread throughout the community....

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Verified Reviews

A few reviews for this pro...
5.0

09/18/2016

unknown

Description of Work
.

Category auto repair

5.0

04/18/2014

First, Mike asked me about the problem. I said due to talking to others, I thought the problem could be a motor mount problem as my Nissan Altima shook so hard when I stopped at a stop light . I am scheduled to go on a trip next week and shared my concern about driving the car with this occurring. Mike noted the problem would be checked out, plus they would do an overall inspection of the car. Aft...

Description of Work
Replaced a broken motor mount.

Category auto repair

Service Provider Response

[member name removed], thank you for the nice review and the straight "A" rating. It's always a pleasure to work for our Angie's List members.
5.0

04/03/2014

I looked at many auto shops and the reviews for Masterwerks resonated with me. I was very pleased with the competitive pricing and customer service. This is my new auto shop!

Description of Work
Replaced valves, engine mounts, and transmission mount

Category auto repair,transmission repair

Service Provider Response

Thank you for referring your son to Masterwerks. Really appreciate the nice comments about us and the all "A" ratings. Hope to see you in the future for your next auto repair need.
5.0

01/13/2014

Absolutely outstanding. I brought my 14 year old SUV with 175,000 miles to Masterwerks to investigate several fluid leaks and other issues. They gave probably the most thorough inspection that car has ever had, and showed me numerous problem areas. In the end, it needed so much work I decided to start looking for another car, and had only the minimum work done I needed to drive it safely for the n...

Description of Work
Full inspection of car, identified numerous problem areas, fixed agreed upon issues.

Category auto repair

Service Provider Response

Thank you [member name removed] for the all "A" review and the kind words. We always estimate all the repair and maintenance items found upon inspection. We don't hide needed repair out of the fear of customer declined estimates and lost sales. Our reputation has been built over the years and we don't ever want to risk loosing it on one job. In your case the majority of repair was declined but hop...
5.0

08/31/2013

Overall this was a good experience and I plan to use Masterwerks (I worked with Dave, one of the owner's) for my future automotive needs. I have an 2001 Toyota Corolla that has been neglected for several years. It had developed a shake at high speeds so I took it to a local tire store for an oil change and evaluation of the tires. They recommended replacement of the struts and tires along with the...

Description of Work
Replace serpentine belt, replace struts (front and rear), 4 wheel alignment, replace rear brakes and drums, replace radiator hoses and flush cooling system, replace spark plugs, replace wipers

Category auto repair,radiator service

Service Provider Response

Thank you very much for the straight "A" rating. We always want to inform the customer about the repair options as best as possible. We appreciate the detailed review and hope to see you again whenever you need us.
5.0

04/21/2013

Went well overall

Description of Work
Fixed brakes...let us know what each item would cost and did not do any work without contacting us first,,,very professional

Category auto repair

Service Provider Response

[member name removed], Thank you for trying us out. We really appreciate that you took the time to review us. Hope to see you again the next time you have auto repair needs.
5.0

01/19/2013

We have been using Masterwerks for 15 years for a variety of vehicles both foreign and domestic. We have found their work to be wholly satisfactory, and their customer service follow up after the fact is excellent. The one time we did have a part failure, Masterwerks paid to have our vehicle towed to their shop and covered the replacement of the failed part, including labor. The only downside is t...

Description of Work
The car had a leak that had put fluid all over under the hood. They cleaned up all the mess and did some trouble-shooting to locate the leak which included installing oil dye and driving it to cause the problem again. They found the leak, replaced the alternator and harmonic balancer, then rechecked for the leak.

Category auto repair

Service Provider Response

(deleted member name), Thank you for your years of loyalty to Masterwerks and taking the time to review us. Really appreciate the word of mouth referrals you have given us over the years as well.
5.0

02/17/2012

Good overall experience - they found the issue was related to some carbon buildup on the EGR valve. Honda has a technical support bulletin (TSB) recommending an extensive repair for this issue (around $1100) - drilling a new hole and installing a new pipe for the EGR gases. This is an older car (Blue Book is only around $4500) - I did some research and discovered that many people just live with th...

Description of Work
Diagnostic light on dash of my 2001 Honda Odyssey Minivan - took it in for analysis, they explained costs involved to troubleshoot and determine source of problem (about $125).

Category auto repair

Service Provider Response

[member name removed], We always want to inform the customer about the repair options as best as possible and the manufacturer's Technical Service Bulletins are a great way to do that. We subscribe to these bulletins in order to have access to the best repair options as possible. Thank you for the thorough review.
5.0

09/07/2011

We moved to the area around tens years ago, and tried several different auto repair places before we found one that we trust. Most of the other places we tried either tried to charge us for something that didn't need to be fixed, or wanted to charge way too much. I've also ran into a couple of places that simply did not know how to troubleshoot correctly. I've never had any problems working with M...

Description of Work
I've been going to Masterwerks to have various things fixed up on our cars. Oil changes, tires, regular maintenance, etc. They always do a good job of getting things done on time, and they always have done quality work at a reasonable price.

Category auto repair

Service Provider Response

Thank you so much for the kind words and the "A" rating. I really appreciate the comments about our troubleshooting abilities. We take great pride in our technical abilities that have been refined over the years through training and experience.

    Services Offered

    Tires, Towing, Auto Repair, Alignment, Emissions, Engine Diagnostics, Brake Repair, Tires, Alignment, Tune-ups, Engine Diagnostics, Emissions, Brake Service, Unlimited Towing Area, Deer Valley, North Phoenix, Glendale, Scottsdale, Anthem,

    Services Not Offered

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    General Information
    Free Estimates
    Ask for Details
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Check, Visa, MasterCard, American Express, Discover, Financing Available
    Senior Discount
    No
    Emergency Service
    Yes
    Warranties
    Yes